1. mjs2011's Avatar
    Quick question. I initiated a return on Samsung.com but decided that I want to Leo the phone. I know I can just keep the phone but my trade in says "deferred" Samsung chat says I can still trade my phone in and that my Premium Care will stay active. But I don't always trust the samsung reps.

    Anyone else have experience with this that could help?
    09-26-2020 08:42 AM
  2. Gary02468's Avatar
    You're right that reps' assurances are unreliable. I try to avoid voice communication and use online support chat instead, so there'll be written documentation of their promises.
    jimd1050 likes this.
    09-26-2020 09:00 AM
  3. Mike Dee's Avatar
    Do you still have the trade in your possession?
    I believe someone did something similar but I would get it in writing or some kind of confirmation.
    jimd1050 likes this.
    09-26-2020 09:36 AM
  4. Rukbat's Avatar
    I don't know about Samsung, but I had the same situation with Google, and no problem. They just canceled the return.
    09-26-2020 02:31 PM
  5. technutcounselor's Avatar
    If you keep it, nothing changes. I did that a couple of years ago with them.
    09-26-2020 08:19 PM
  6. mjs2011's Avatar
    Do you still have the trade in your possession?
    I believe someone did something similar but I would get it in writing or some kind of confirmation.
    Thanks! Yeah I ended up getting the confirmation in writing.
    09-29-2020 10:16 AM

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