1. shook187's Avatar
    Does anyone know how to have a T-Mobile branded phone that was purchased on samsung.com?

    TMobile is clueless as to how I can have it unlocked since it wasn't purchase directly through them but it is a T-Mobile branded phone.

    I keep getting a message when I try to unlock it through the settings, I keep getting the message "your phone isn't eligible reason 132"
    09-27-2020 05:12 AM
  2. Gary02468's Avatar
    Did you confirm that your phone is locked to T-Mobile? I'm not sure how to tell.
    09-27-2020 06:41 AM
  3. shook187's Avatar
    Did you confirm that your phone is locked to T-Mobile? I'm not sure how to tell.
    I attached a photo
    09-27-2020 06:53 AM
  4. Gary02468's Avatar
    I attached a photo
    I see. Thanks! My phone is unlocked in the other sense (carrier-unbranded), so I guess that's why mine doesn't have that setting.

    You should be able to get their support rep to escalate the problem to someone who knows how to solve it. Their Facebook chat might be more convenient than a long phone call. Or if you're near a T-Mobile corporate store, you could take the phone there and ask them to deal with it (they probably can't figure it out themselves, but they can call in for you and insist that it be solved). Unfortunately, when they're initially unable to fix a problem, getting it resolved often takes much more effort than it should.
    09-27-2020 07:13 AM
  5. bkdodger2's Avatar
    I thought you need to use certain amount of days to have it network unlocked... Did you purchase paid in full?
    nuangel2 likes this.
    09-27-2020 07:37 AM
  6. shook187's Avatar
    I thought you need to use certain amount of days to have it network unlocked... Did you purchase paid in full?
    It's already past 40 days
    09-27-2020 07:54 AM
  7. bkdodger2's Avatar
    It's already past 40 days
    Hmmm so the unlock app don't work...
    09-27-2020 07:59 AM
  8. mustang7757's Avatar
    Try contacting Tmobile again and get someone higher up to handle this , Tmobile had used this in settings compared to the device unlocked app it use to have. If you meet all the requirements device paid off and days its supposed to be activated on the account they can unlock it . All they need is imei number .
    nuangel2 likes this.
    09-27-2020 08:15 AM
  9. bbgpsuser's Avatar
    Not sure what the rules are at T-Mobile but since they merged with Sprint it may be similar. Sprint requires a device to have active service for 60 days before they will unlock it.
    09-27-2020 12:16 PM
  10. Hornswoggled's Avatar
    Fill me in, since I haven't unlocked a phone since . . . probably a Note 4. I remember at that time, T-Mobile had to contact Samsung, who got back to them a few days later with some string of code unique to the phone's IMEI to unlock it. I've been buying unlocked phones since then. How is unlocking done now?
    09-27-2020 02:08 PM
  11. lyun17's Avatar
    Ask tmobile help on Twitter to unlock your phone. They’ll send you a dm. They unlocked my S10+ last year and I think my Note 8 as well.
    09-28-2020 12:00 AM

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