1. iFortWorth's Avatar
    What's the best/easiest way of dealing with Samsung support? I've had nothing but issues with this one in the 4+ week it's been out. Having to reboot every day. Sometimes twice a day. Notifications stop coming in. I reboot then they all arrive.

    I swipe away a notification. And they come back in a minute or two.

    4th Note since the 8. And it's getting frustrating. I would like a new device but dread having to deal with Samsung.

    Thanks
    09-28-2020 10:01 PM
  2. bandofbrothers2112's Avatar
    I think it can depend what country your in and how the phone was supplied in the first instance.

    I'm in the UK and bought the N20 Ultra via Samsung UK Online Shop but had issues with it. Ringing wasn't a good experience due to the language barrier and they are at home due to the COVID-19 pandemic so support is minimal so I used their email address for support.

    Apart from an initial auto confirmation email reply it took 4 to 5 days to get a reply if I got one at all.

    After being messed around for weeks I ended up using Samsung UK CEO email contact which got me the result needed in one day. I shouldn't have had to go to that level to get support.

    Basically I sent the phone , Buds Live as they were free and a Samsung Black Leather Cover Case as they had discounted it.

    They were holding back the refund of the phone because they were saying their logistics department couldn't find the case !

    I suggested that shouldn't stop the refund of the phone at over £1,000 pounds because of a £35.20 case. And that i had already bought the very same case at full price as I was buying a Snapdragon N20 Ultra from Wondamobile.

    To be honest support was poor and as such I'll never buy a phone from their online shop ever again.

    I'll use my local Samsung Experience Store.
    09-29-2020 12:38 AM
  3. trucksmoveamerica#AC's Avatar
    What's the best/easiest way of dealing with Samsung support? I've had nothing but issues with this one in the 4+ week it's been out. Having to reboot every day. Sometimes twice a day. Notifications stop coming in. I reboot then they all arrive.

    I swipe away a notification. And they come back in a minute or two.

    4th Note since the 8. And it's getting frustrating. I would like a new device but dread having to deal with Samsung.

    Thanks
    You asked for the best and easiest way to deal with Samsung support. There is no such thing as easiest or best way.

    If there is a best it easiest way to deal with them, it's just buy a new phone. I know that's not a good option, but you asked for easiest.

    Did you buy the phone thru Samsung direct? If you did buy direct, did you get the Samsung care+ insurance deal? If you did, you're in luck as that's who handles warranty, at least used to when I had the S10+. Call Samsung care and talk to them. If they are like any other carrier, they are going to have you FDR first before doing anything, and if they can't see you did it already they will probably walk you thru it again. Also, try safe mode first for a day and see if you still have the issues as that's something else they could require.
    iFortWorth likes this.
    09-29-2020 06:30 AM
  4. J Dubbs's Avatar
    I think it can depend what country your in and how the phone was supplied in the first instance.

    I'm in the UK and bought the N20 Ultra via Samsung UK Online Shop but had issues with it. Ringing wasn't a good experience due to the language barrier and they are at home due to the COVID-19 pandemic so support is minimal so I used their email address for support.

    Apart from an initial auto confirmation email reply it took 4 to 5 days to get a reply if I got one at all.

    After being messed around for weeks I ended up using Samsung UK CEO email contact which got me the result needed in one day. I shouldn't have had to go to that level to get support.

    Basically I sent the phone , Buds Live as they were free and a Samsung Black Leather Cover Case as they had discounted it.

    They were holding back the refund of the phone because they were saying their logistics department couldn't find the case !

    I suggested that shouldn't stop the refund of the phone at over £1,000 pounds because of a £35.20 case. And that i had already bought the very same case at full price as I was buying a Snapdragon N20 Ultra from Wondamobile.

    To be honest support was poor and as such I'll never buy a phone from their online shop ever again.

    I'll use my local Samsung Experience Store.
    I've always heard the support horror stories, that and the prices keep me from the whole "Samsung Experience" altogether lol.
    09-29-2020 06:37 AM
  5. Mike Dee's Avatar
    What's the best/easiest way of dealing with Samsung support? I've had nothing but issues with this one in the 4+ week it's been out. Having to reboot every day. Sometimes twice a day. Notifications stop coming in. I reboot then they all arrive.

    I swipe away a notification. And they come back in a minute or two.

    4th Note since the 8. And it's getting frustrating. I would like a new device but dread having to deal with Samsung.

    Thanks
    Havd you tried safe mode to see if still happens in case a third party app is causing the issue?
    If it still happens in safe mode I would try a factory day to reset after backing up all your files.
    J Dubbs likes this.
    09-29-2020 07:09 AM

Similar Threads

  1. Location of Samsung inside phone
    By kpdx in forum Samsung Galaxy Note 20 & Note 20 Ultra
    Replies: 1
    Last Post: 09-28-2020, 09:13 PM
  2. Can't I call out on my Samsung A 11?
    By Android Central Question in forum Ask a Question
    Replies: 4
    Last Post: 09-28-2020, 08:57 PM
  3. Samsung Galaxy A10s
    By Savage67820 in forum More Samsung Phones
    Replies: 0
    Last Post: 09-28-2020, 06:43 PM
  4. How do I uncorrupt a note on samsung s10?
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 09-28-2020, 06:39 PM
  5. how do I check the UK model specification of a samsung watch?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 09-28-2020, 11:43 AM
LINK TO POST COPIED TO CLIPBOARD