10-06-2020 08:15 PM
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  1. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    I have my at&t note 20 ultra unlocked but have mt T-mobile sim and only internet works! Help. I cannot receive calls or texts- i pop ina Verizon sim and everything works. So I confirm its unlocked. Only with my tmobile sim. Tried apn settings and settings reset and factory reset.
    Attached Thumbnails At&t Note20 Ultra unlcoked on T-mobile help-32.jpg  
    10-03-2020 11:36 PM
  2. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    More screens hots
    Attached Thumbnails At&t Note20 Ultra unlcoked on T-mobile help-31.jpg  
    10-03-2020 11:39 PM
  3. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Screens
    Attached Thumbnails At&t Note20 Ultra unlcoked on T-mobile help-29.jpg  
    10-03-2020 11:39 PM
  4. mustang7757's Avatar
    mustang7757
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    Sounds like the mint sim not working, can u try it in another phone?
    10-03-2020 11:47 PM
  5. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Originally Posted by mustang7757
    Sounds like the mint sim not working, can u try it in another phone?
    Yes tried it in my girlfriends iPhone and instantly my texts started coming in.
    10-03-2020 11:51 PM
  7. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Ok weird thing. I can callout.. and when I do, bars show up and 4g icon shows. Maybe something to do with 5g? How do I get off 5g? There's no option.
    10-03-2020 11:52 PM
  8. mustang7757's Avatar
    mustang7757
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    Originally Posted by Horr1bleK1tten
    Yes tried it in my girlfriends iPhone and instantly my texts started coming in.
    Hmm..you buy the phone used ?
    10-03-2020 11:52 PM
  9. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    No setting to turn off 5g
    Attached Thumbnails At&t Note20 Ultra unlcoked on T-mobile help-screenshot_20201003-225253_call-settings.jpg  
    10-03-2020 11:53 PM
  10. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Yes. Clean imei always before buying. And like I said . Sprint and Verizon sim work but shows 4g. I think5g might be the issue here.
    10-03-2020 11:54 PM
  11. mustang7757's Avatar
    mustang7757
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    Originally Posted by Horr1bleK1tten
    Ok weird thing. I can callout.. and when I do, bars show up and 4g icon shows. Maybe something to do with 5g? How do I get off 5g? There's no option.
    Go to settings>connection>network>network mode tap choose only lte/3g/2gAt&t Note20 Ultra unlcoked on T-mobile help-screenshot_20201004-005345_call-20settings.jpeg
    Laura Knotek likes this.
    10-03-2020 11:54 PM
  12. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Originally Posted by mustang7757
    Go to settings>connection>network>network mode tap choose only lte/3g/2gClick image for larger version.  Name: Screenshot_20201004-005345_Call%20settings.jpeg  Views: 15  Size: 18.2 KB  ID: 327267
    I uploaded a screen of that section, no option to change. And when I try the service menu, my carrier shows and I get bars. Wth is going on??
    Attached Thumbnails At&t Note20 Ultra unlcoked on T-mobile help-screenshot_20201003-225707_gallery.jpg  
    10-03-2020 11:59 PM
  13. mustang7757's Avatar
    mustang7757
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    You don't get my menu in that setting?
    10-04-2020 12:01 AM
  14. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    No I don't. Did a bit of googling, apparently att note 20 ultra doesn't have that option.
    10-04-2020 12:03 AM
  15. mustang7757's Avatar
    mustang7757
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    Originally Posted by Horr1bleK1tten
    No I don't. Did a bit of googling, apparently att note 20 ultra doesn't have that option.
    Att doesn't , I can confirm !
    But T-Mobile should
    10-04-2020 12:05 AM
  16. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Ok i was able to change the band through an app from the playstore. Which setting should I set it at? Wcdma proffered seems to be working but rather have 5g working properly.
    Attached Thumbnails At&t Note20 Ultra unlcoked on T-mobile help-screenshot_20201003-230852_hidden-settings.jpg  
    10-04-2020 12:09 AM
  17. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Screens
    Attached Thumbnails At&t Note20 Ultra unlcoked on T-mobile help-screenshot_20201003-230844_settings.jpg  
    10-04-2020 12:10 AM
  18. mustang7757's Avatar
    mustang7757
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    Try GSM first
    10-04-2020 12:11 AM
  19. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Originally Posted by mustang7757
    Try GSM first
    Only gsm seems to work, lte and 5g loses the bars. Im stuck on 3g
    10-04-2020 12:13 AM
  20. mustang7757's Avatar
    mustang7757
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    Originally Posted by Horr1bleK1tten
    Only gsm seems to work, lte and 5g loses the bars. Im stuck on 3g
    You tried the others ?
    10-04-2020 12:17 AM
  21. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Yes
    10-04-2020 12:19 AM
  22. mustang7757's Avatar
    mustang7757
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    Can I see your acces point page At&t Note20 Ultra unlcoked on T-mobile help-screenshot_20201004-012028_settings.jpg
    10-04-2020 12:20 AM
  23. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Yes already tried messing with apns as well.
    Attached Thumbnails At&t Note20 Ultra unlcoked on T-mobile help-screenshot_20201003-232259_settings.jpg  
    10-04-2020 12:23 AM
  24. mustang7757's Avatar
    mustang7757
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    Originally Posted by Horr1bleK1tten
    Yes already tried messing with apns as well.
    You tried to reset the apn by the 3 dots to the right ?
    10-04-2020 12:29 AM
  25. Horr1bleK1tten's Avatar
    Horr1bleK1tten
    Yes even a factory reset
    10-04-2020 12:30 AM
  26. mustang7757's Avatar
    mustang7757
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    Originally Posted by Horr1bleK1tten
    Yes even a factory reset
    When you put the mint T-Mobile SIM , did it reconfigure the device to TMobile splash screen and restart?
    10-04-2020 12:39 AM
43 12
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