10-24-2020 06:43 AM
50 12
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  1. mustang7757's Avatar
    It still does it
    You have more 3rd party apps ?
    10-06-2020 10:40 PM
  2. Gary02468's Avatar
    How about the Galaxy Sensors app?
    10-07-2020 05:34 AM
  3. BarneyRebel's Avatar
    I got a replacement phone today. Im going to install one app at a time. i want to try to let it update to the latest software first because thats when the issue starts, after the update
    mustang7757 likes this.
    10-10-2020 01:32 PM
  4. mustang7757's Avatar
    I got a replacement phone today. Im going to install one app at a time. i want to try to let it update to the latest software first because thats when the issue starts, after the update
    Ok , let us know
    10-10-2020 01:35 PM
  5. Gayle Lynn's Avatar
    You had battery issues before, something more likely from hardware side butcould be software. Monitor that with something reliable.

    You really are all in on Google suite of apps. I have almost none and disable others, like Chrome especially.

    Unlike desktop, can a phone have too many apps with similar features?

    You old phone was fine... until the point where you restored from backup.

    Monitoring the system - is there something better than Malwarebytes to use?
    10-10-2020 04:11 PM
  6. BarneyRebel's Avatar
    I had battery issues yes on my old Note8, not on the 20.
    The problem didn't start with a backup / phone restore, it actually started when I was pushed a phone software update. That was always the time it screwed up.
    Another thing in common was that each time I restored or got a new phone, I had already restored the apps before the phone update came. The phone worked great before I got a software update. Once I got the update the phone app itself would continuously crash. Even after uninstalling all of the apps (after the problem starts) the problem did not end, it was still crashing.
    So I'm on my 3rd phone now and so far so good. This is what I did so far.

    Before i put my SD card in, i removed all files on it except any music or photos. Everything else was removed.
    Boot up, log in, and did not restore any apps. I skipped everything, it only installed what I could not stop from being installed.
    I went and downloaded the software update that was the root of the issue (for me), and so far all is well.
    I used Samsung restore to first only restore my settings, contacts, text and phone history. Im still OK
    I have been installing apps one by one. I have all of my email set up, texts, apps installed that I need like Ring, Starbucks, Rachio, OpenTable, house alarm, etc. yes i need Starbucks no comments.
    But I am running OK. I have the update. I have a working phone, and Ill just go an app at a time. If anything changes Ill keep you posted but I'm looking good at the moment
    10-11-2020 03:28 PM
  7. mustang7757's Avatar
    I had battery issues yes on my old Note8, not on the 20.
    The problem didn't start with a backup / phone restore, it actually started when I was pushed a phone software update. That was always the time it screwed up.
    Another thing in common was that each time I restored or got a new phone, I had already restored the apps before the phone update came. The phone worked great before I got a software update. Once I got the update the phone app itself would continuously crash. Even after uninstalling all of the apps (after the problem starts) the problem did not end, it was still crashing.
    So I'm on my 3rd phone now and so far so good. This is what I did so far.

    Before i put my SD card in, i removed all files on it except any music or photos. Everything else was removed.
    Boot up, log in, and did not restore any apps. I skipped everything, it only installed what I could not stop from being installed.
    I went and downloaded the software update that was the root of the issue (for me), and so far all is well.
    I used Samsung restore to first only restore my settings, contacts, text and phone history. Im still OK
    I have been installing apps one by one. I have all of my email set up, texts, apps installed that I need like Ring, Starbucks, Rachio, OpenTable, house alarm, etc. yes i need Starbucks no comments.
    But I am running OK. I have the update. I have a working phone, and Ill just go an app at a time. If anything changes Ill keep you posted but I'm looking good at the moment
    Also maybe something corrupt with sd card
    10-11-2020 03:36 PM
  8. BarneyRebel's Avatar
    Definitely, that's why before I put it in the phone I scanned it with AV and Malwarebytes, and removed anything that wasn't something that I wanted. When I put it in the phone it had music and images only, nothing else
    10-11-2020 03:40 PM
  9. mustang7757's Avatar
    10-11-2020 03:45 PM
  10. Ranjen617's Avatar
    I'm going through this issue now. The phone is fine with the exception of a few glitches on pages and apps, but the main issue is the 5g not working. Same thing was told to me about the known issues with Samsung and the networks. If I don't have 5g by Thursday(I was told to travel to a few places near me by the return call), my phone would be replaced. Thursday makes 10 days with a 14 day return window.
    10-12-2020 02:54 AM
  11. BarneyRebel's Avatar
    I bought mine at Costco, they have a 90 day return policy. If it was 14 days for me I would have been stuck because the update came between the 3rd and 4th week
    The flash that was done at the Samsung store didn't seem to work, because once I restored everything the error appeared.
    Do you have an SD card? Did you get a 5G sim?
    If you have the SD card and your issue is similar to mine I would remove the SD card at this point, then start restoring apps a little at a time

    I am still running here, no errors. I am installing apps as I need them. Instead of restoring I am going to the google play store and installing one at a time.
    Id rather do that than having to return the phone again, or have to get a different phone as a last resort.
    Its a great phone, I don't want to give it up.
    Ranjen617 likes this.
    10-12-2020 03:59 PM
  12. Ranjen617's Avatar
    I bought mine at Costco, they have a 90 day return policy. If it was 14 days for me I would have been stuck because the update came between the 3rd and 4th week
    The flash that was done at the Samsung store didn't seem to work, because once I restored everything the error appeared.
    Do you have an SD card? Did you get a 5G sim?
    If you have the SD card and your issue is similar to mine I would remove the SD card at this point, then start restoring apps a little at a time

    I am still running here, no errors. I am installing apps as I need them. Instead of restoring I am going to the google play store and installing one at a time.
    Id rather do that than having to return the phone again, or have to get a different phone as a last resort.
    Its a great phone, I don't want to give it up.
    Today made a week that I received my phone. With that being said my new SD card won't be here til Thursday. So running no card there, yet. The SIM card in the phone is a white card and from the rep said it should give me 5g, especially in my area. The 5g only blipped for a second once, no more after that. I didn't get a chance to check the phone around town today, unfortunately. Maybe tomorrow.

    Another strange few things are happening as well. Every night my phone seems to restart. I do have it on to restart twice a week but not every evening. After yesterday I have a "MCM client" constantly trying to download on my secure folder. I've tried everything to do it to include the cache steps. Last issue is some pages on search engines seem to flicker.

    I love the phone and will keep either this one or a replacement but the glitches are nervy.

    Sprint/T-Mobile gives their customers a 14- day return vs their old 30- day return window, which is not a good move on their behalf.
    10-12-2020 05:37 PM
  13. His Black Pearl's Avatar
    I'm having that same issue as well and it is so flustrating, I'm have a paperweight at the moment and this is crazy. 1 month with the phone 🤦🏾*♀️

    Has anyone else had this issue with the note 20 ultra? I've gone through 2 phones so far under warranty, going on my third.
    I was enjoying everything on the phone until my first software update. And once the update was installed, that first phone never worked again. It seems to burn up the sim card somehow. At first we were using the older 4G sim, the 5G wasn't in the store yet.

    Anyway what we did in the store was to program the Sim, then put it in the T-Mobile reps phone to test it out. it worked fine. Then we put it in my phone, it still said com.android.phone had stopped working. so we put the sim back in his phone, and the sim would not work in his phone anymore. We looked online for anyone else with the same issue, and we found a similar issue on a note 10, but that was it. We tried all of the steps we read about for that Note 10 fix, clear the phone cache and the data. Finally we factory reset the phone, it didn't work. we burned up 3 sims on this stop at the T-Mobile store in San Bernardino.
    So we ordered a new phone under warranty and I received the phone in a few days.

    I went to the T-Mobile store in San Diego, they had the new 5G sim cards now, so we used one of them. This should eliminate the 4G sim card question.
    I restored everything, I was back to normal. I had my phone back and it worked.
    Then that night I received a pop up notice saying that the phone wanted to do an update. I was like nooooo way! I said no. It told me i could delay 2 more times and that was it. So on the 3rd day with my working phone T-Mobile forced an update to me. After the reboot, guess what... there it is again...
    com.android.phone had stopped working

    So i call T-Mobile, i have hours on the phone with these guys. Anyway they do a 3 way call with Samsung. Samsung says its a known issue, so i would have to take it to a Samsung repair center and get the phone flashed with the latest software. Luckily for me I went to the repair store as soon as the store opened, and within 3 hours my phone had the new software i i picked it up. The phone worked but i had to restore it yet, so I spent the rest of the day restoring, logging the apps in, you know the drill. It was hours. The phone worked great, no issues.
    Then, i went to sleep
    When i woke up I turned the phone on. Guess what
    com.android.phone had stopped working

    Am I the only one on the planet that had the problem with 2 phones? Samsung is aware of the issue, the repair center read about it, but I cant find anyone else online that had this issue.

    Luckily I bought it at Costco, they give you 90 days to return, and its only been just over a month.
    Im returning this one and getting one last note 20. Last try.

    Has anyone else had or heard of this on the Note 20 Ultra?
    Ranjen617 likes this.
    10-12-2020 06:59 PM
  14. BarneyRebel's Avatar
    If I had to do it all over again, and i knew what I know now i would:

    * Factory reset the phone. To do this, power the phone down, then hold the power button and the volume up button at the same time. When you see the logo appear let it go. It will boot into a menu. Its tiny text, might need glasses Choose factory reset, then choose wipe cache, then choose restart phone.
    * Delete everything on my SD card Except my music or pictures. Then run an AV program and Malwarebytes on it.
    *install a new sim card, because the error seemed to be corrupting my sim.
    * Boot the phone, log into google and don't restore any app that you can restore on your own, example to restore would be the settings, messages, contacts and phone history. Nothing else to restore for now. Not even starbucks
    * Let the phone finish the initial boot.
    * Go to settings /software update / download and install
    You should be ok at the moment. Put the SD card back in now.

    You can use Samsung restore to reinstall any apps that you need. I had multiple backups to choose from here, so I restored my apps mainly from my oldest backup that I knew worked, my Note 8. I would install only a few at a time at the most, so if the issue comes up again you can narrow down what app may be causing the issue.
    So far my phone has been running fine for 4 days, so I'm pretty confident that ill be OK now. But I'm worried about the next update and If I get through that Ill be home free.
    So if you are having the same issue as I had, I hope this helps steer you in the right direction.
    Gayle Lynn and Ranjen617 like this.
    10-13-2020 02:35 PM
  15. BarneyRebel's Avatar
    So here's my latest

    The issue came up again, the same exact problem. I was running great for a week.
    I called Samsung, they agree there is an issue however they want me to send my phone to them so they can troubleshoot it. I cant just do that again because they don't know when they can send it back to me. I need a phone for work. I said i would need a loaner, any phone at all would be ok and then they could troubleshoot it all they want. But they don't do that loaner program. no exceptions.
    So I have to return the 3rd phone to the store where i bought it, and Samsung will not get my phone to troubleshoot on. It seems stupid to me that since I have the live error on my phone they would want it, but they will not make any exceptions for a loaner, and (Samsung rep) realizes that they wont get the phone I have with the issue on it to test.
    What a waste of everyone's time troubleshooting the issue.
    So I have to jump ship unfortunately. I cant have this phone I guess. I'm getting a OnePlus 8T for now, T-Mobile is giving me a bazillion credits on my account for going through all of the trouble, and I'm actually getting this 8T phone for almost free. So I cant complain for now about that, but it isn't my Note. Ill have to wait for the next great Note phone before I can come back.. Sux 4 me
    Ranjen617 and mustang7757 like this.
    10-17-2020 04:43 PM
  16. mustang7757's Avatar
    So here's my latest

    The issue came up again, the same exact problem. I was running great for a week.
    I called Samsung, they agree there is an issue however they want me to send my phone to them so they can troubleshoot it. I cant just do that again because they don't know when they can send it back to me. I need a phone for work. I said i would need a loaner, any phone at all would be ok and then they could troubleshoot it all they want. But they don't do that loaner program. no exceptions.
    So I have to return the 3rd phone to the store where i bought it, and Samsung will not get my phone to troubleshoot on. It seems stupid to me that since I have the live error on my phone they would want it, but they will not make any exceptions for a loaner, and (Samsung rep) realizes that they wont get the phone I have with the issue on it to test.
    What a waste of everyone's time troubleshooting the issue.
    So I have to jump ship unfortunately. I cant have this phone I guess. I'm getting a OnePlus 8T for now, T-Mobile is giving me a bazillion credits on my account for going through all of the trouble, and I'm actually getting this 8T phone for almost free. So I cant complain for now about that, but it isn't my Note. Ill have to wait for the next great Note phone before I can come back.. Sux 4 me
    Thanks for updating here , does suck
    Think about getting a backup phone like for 100 to 180.00 bucks just incase any phone gets messed up or have a situation like this.
    J Dubbs likes this.
    10-17-2020 06:16 PM
  17. Gayle Lynn's Avatar
    Feels like 9 years ago that a tech sent a link to install an app so they could run remote diagnostic program.

    Surely that is still possible.

    Since then I've always had a spare, easy to do junky that I am. A BlackBerry, an iphone and Note.

    Buy a phone with 30 day return even with fee? But sounds like sans Note you got a good deal yet painful experience.
    mustang7757 likes this.
    10-17-2020 06:24 PM
  18. BarneyRebel's Avatar
    I already did that, bought the A11 with a 90 day return policy.

    So after I was comfortable that the note20 was running ok, i decided to return the A11. I returned the A11 yesterday to Costco. I walked out of the store, I sat in my truck, I powered on the Note20. I could not believe it
    com.android.phone keeps stopping

    This was 5 minutes after I returned the A11

    I dont want to waste another phone of a retailer, its not their fault, its Samsung issue. I felt bad just doing that the first time, i cant do it twice
    10-17-2020 06:58 PM
  19. mustang7757's Avatar
    Feels like 9 years ago that a tech sent a link to install an app so they could run remote diagnostic program.

    Surely that is still possible.

    Since then I've always had a spare, easy to do junky that I am. A BlackBerry, an iphone and Note.

    Buy a phone with 30 day return even with fee? But sounds like sans Note you got a good deal yet painful experience.
    I keep back up phones also just in case something happens.
    J Dubbs likes this.
    10-17-2020 07:48 PM
  20. AndroidFanboy8's Avatar
    Are u using an unlocked model or a model locked to T-Mobile?
    10-18-2020 11:51 AM
  21. BarneyRebel's Avatar
    tmobile phone
    10-18-2020 01:49 PM
  22. wookiee2cu's Avatar
    This just started happening to me about an hour ago. I've cleared the phone data, sim tool kit data, wiped the partition cache, rebooted and the message still comes up about every 30 seconds. Backing up some things right now, I still have my old sim card so gonna pop that in and see what happens. If that doesn't work then I'll have to try a factory reset.
    10-22-2020 03:37 PM
  23. Agdodgerfan's Avatar
    I am having the same issue for weeks now. Replaced the phone, factory reset, deleted all my apps and nothing. Samsung blamed tmobile, tmobile blamed samsung. They said patch would be between, 10/16 & 10/23. Here we are 733pm on the 23rd and still nothing. Starting to consider an iPhone at this point. I spent $1400 for a phone I cannot use. Maybe time for a class action lawsuit.
    10-23-2020 09:35 PM
  24. mustang7757's Avatar
    I am having the same issue for weeks now. Replaced the phone, factory reset, deleted all my apps and nothing. Samsung blamed tmobile, tmobile blamed samsung. They said patch would be between, 10/16 & 10/23. Here we are 733pm on the 23rd and still nothing. Starting to consider an iPhone at this point. I spent $1400 for a phone I cannot use. Maybe time for a class action lawsuit.
    Hi, welcome to AC!

    Do you use Google voice or another phone app?
    10-23-2020 09:47 PM
  25. Gary02468's Avatar
    I am having the same issue for weeks now. Replaced the phone, factory reset, deleted all my apps and nothing. Samsung blamed tmobile, tmobile blamed samsung. They said patch would be between, 10/16 & 10/23. Here we are 733pm on the 23rd and still nothing.
    There's a new firmware update (ATJ3) yesterday for N986U1 on T-Mobile. I don't know if it'll fix your phone's problem, though. I think all the reports of this problem so far have been from T-Mobile users, though it could still be Samsung's fault.
    Starting to consider an iPhone at this point. I spent $1400 for a phone I cannot use. Maybe time for a class action lawsuit.
    I sympathize with your frustration. If they don't fix the problem quickly and won't let you return the phone for a full refund, I think a lawsuit would be justified. Did you remember to opt out of binding arbitration with both Samsung and T-Mobile when you bought the phone?
    Ranjen617 likes this.
    10-24-2020 06:43 AM
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