11-04-2020 02:27 PM
32 12
tools
  1. Blasted_1's Avatar
    I was using my N20U just fine tonight. I went to go look at it and nothing on the screen. What is odd is that Google assistant works (ie. I could call my wife) and I could log into my google account to "Find Phone" and it rang. My Fit2 could talk to it as well for "Find Phone". Plug into my laptop for Dex on Windows. It tried to initiate it but stopped.

    I then held down power button plus volume up for a few seconds and I think it rebooted because my Fit2 no longer has connection to my device. But if I hold down power button, nothing. If I hold down power and volume down, I get a vibration but nothing on the screen. Volume up and power does nothing now.

    Am I hooped? Hope that the power drains by the morning...which it probably won't if it's off.

    EDIT: So my phone hasn't actually logged out. Very odd. If I go into Samsung's Find My Mobile website, it shows my phone is online and connected to my wife. I can ring it. I can track it. I see it has 36% battery left. Also odd is that I can connect somewhat to the phone through the Your Phone program in Windows and call someone through it but can't text or load apps on Windows.

    Arrrggghhh.
    10-09-2020 12:06 AM
  2. B. Diddy's Avatar
    Sure sounds like the screen has failed. Is the phone still under warranty?
    10-09-2020 12:42 AM
  3. Blasted_1's Avatar
    Sure sounds like the screen has failed. Is the phone still under warranty?
    I sure as heck hope so. It came from Samsung!
    10-09-2020 12:50 AM
  4. mustang7757's Avatar
    Try factory reset through recovery, strange it went out, maybe the screen brightness was toggled very low ?
    10-09-2020 01:44 AM
  5. Blasted_1's Avatar
    Try factory reset through recovery, strange it went out, maybe the screen brightness was toggled very low ?
    Right now my thought is to drain the battery the best I can somehow, let it die completely, and then plug it in to see if it that brings it back to life. It's only dropped 5% in the past 6-7 hours, so not sure how to accelerate that any without being able to actually do anything with it.

    My phone is "working" but it's locked down. Audio works because it can be called and I call from it through Your Phone. Samsung Find My Mobile can see it and report back and do certain things with it. But I can't reset it from there, and I can't do anything else with it without a screen or connection.

    Have to wait until an actual service agent comes online at Samsung in the next 15-20min so I can speak to someone online and start a service request. Arrrgghhh.

    Might be time to dust off the ol' S7. LOL
    mustang7757 likes this.
    10-09-2020 08:49 AM
  6. J Dubbs's Avatar
    Have you tried the really long power button press till you get a hard shutdown? Maybe a shutdown, give it a minute and a power up might get you something? Also do you have a memory card in it? You might want to pull it out if you do and see if that has any effect. A bad card card can cause issues like that.
    mustang7757 likes this.
    10-09-2020 09:01 AM
  7. mustang7757's Avatar
    Right now my thought is to drain the battery the best I can somehow, let it die completely, and then plug it in to see if it that brings it back to life. It's only dropped 5% in the past 6-7 hours, so not sure how to accelerate that any without being able to actually do anything with it.

    My phone is "working" but it's locked down. Audio works because it can be called and I call from it through Your Phone. Samsung Find My Mobile can see it and report back and do certain things with it. But I can't reset it from there, and I can't do anything else with it without a screen or connection.

    Have to wait until an actual service agent comes online at Samsung in the next 15-20min so I can speak to someone online and start a service request. Arrrgghhh.

    Might be time to dust off the ol' S7. LOL
    See if the screen pops on in recovery that way we know .
    10-09-2020 09:45 AM
  8. Blasted_1's Avatar
    See if the screen pops on in recovery that way we know .
    And how do I do that? I can't power down the phone by normal means as far as I can tell. Holding down power and volume down, I feel the device vibrate, but nothing else happens. I can't adb into it because debugging was never turned on.
    10-09-2020 09:53 AM
  9. mustang7757's Avatar
    And how do I do that? I can't power down the phone by normal means as far as I can tell. Holding down power and volume down, I feel the device vibrate, but nothing else happens. I can't adb into it because debugging was never turned on.
    If you know or feel the device power off , then press power /volume up button same time before you try power up again. It's a little tricky to do especially not seeing anything and might take couple tries to do this .
    10-09-2020 09:57 AM
  10. B. Diddy's Avatar
    And how do I do that? I can't power down the phone by normal means as far as I can tell. Holding down power and volume down, I feel the device vibrate, but nothing else happens. I can't adb into it because debugging was never turned on.
    How long are you holding the buttons down? To force a shutdown, you typically have to keep Power and Vol Down pressed for about 20 seconds.
    10-09-2020 11:19 AM
  11. Blasted_1's Avatar
    So I have a scheduled appt with local authorized repair shop here. It's odd because haptics seems to be working fine and holding power/volume down at the same time seems to do SOMETHING, but zero screen. It's just black. Apparently I'm not the only person:
    https://us.community.samsung.com/t5/...ue/tab/preview

    I know it's just something that happens and someone is bound to get the defective ones from time to time. I thought I went through that with cheap Samsung televisions years ago. LOL First Samsung phone I've EVER had some kind of problem with.
    10-09-2020 11:57 AM
  12. mustang7757's Avatar
    10-09-2020 12:01 PM
  13. donm527's Avatar
    Keep us posted !
    Didn't I read somewhere that they are using a new type of panel for the N20U? It's a flexible panel... maybe the same/similar type used on their foldables??
    10-09-2020 12:30 PM
  14. mustang7757's Avatar
    Didn't I read somewhere that they are using a new type of panel for the N20U? It's a flexible panel... maybe the same/similar type used on their foldables??
    I didn't hear anything with flexible?
    10-09-2020 12:32 PM
  15. donm527's Avatar
    I didn't hear anything with flexible?
    I don't remember where I read it and was gonna delete my post cause I don't wanna look like I pull this stuff out of my butt... but you already replied lol... so a little Googling and wondering why we haven't heard anything or anyone mention anything from DisplayMate, I checked on their site and knew I could trust them to mention the tiniest of details and they mention it... "Flexible OLED."

    https://www.displaymate.com/Galaxy_N...hootOut_1N.htm
    mustang7757 likes this.
    10-09-2020 12:46 PM
  16. mustang7757's Avatar
    I don't remember where I read it and was gonna delete my post cause I don't wanna look like I pull this stuff out of my butt... but you already replied lol... so a little Googling and wondering why we haven't heard anything or anyone mention anything from DisplayMate, I checked on their site and knew I could trust them to mention the tiniest of details and they mention it... "Flexible OLED."

    https://www.displaymate.com/Galaxy_N...hootOut_1N.htm
    Nice
    10-09-2020 12:48 PM
  17. 11B1P's Avatar
    Can you ask Bixby to turn your screen brightness to 100%?
    10-09-2020 12:54 PM
  18. Ruben Ocasio's Avatar
    Didn't I read somewhere that they are using a new type of panel for the N20U? It's a flexible panel... maybe the same/similar type used on their foldables??
    Nope no such thing, if not the Note20 Ultra wouldn't feel cheap like the folded .
    mustang7757 likes this.
    10-09-2020 12:58 PM
  19. donm527's Avatar
    What carrier?? I'd imagine if you were able to force reboot or shutdown the phone, you'd at least see the Carrier logo before Android even boots up. I'm on AT&T so I have to see their logo everytime I start/restart the phone. That would give you an idea if the display is working??
    10-09-2020 01:00 PM
  20. donm527's Avatar
    Nope no such thing, if not the Note20 Ultra wouldn't feel cheap like the folded .
    Well, the panel would be... glued??... behind the Gorilla Glass. I was just thinking they been doing curved edges for a long time so maybe the panel has always been a flexible design??
    10-09-2020 01:05 PM
  21. Blasted_1's Avatar
    Can you ask Bixby to turn your screen brightness to 100%?
    Nice thought but other than the routines, I don't touch Bixby.

    What carrier?? I'd imagine if you were able to force reboot or shutdown the phone, you'd at least see the Carrier logo before Android even boots up. I'm on AT&T so I have to see their logo everytime I start/restart the phone. That would give you an idea if the display is working??
    Phone was bought direct from Samsung. Plus, my carrier is a provincial carrier, so they don't do any branding other than have their own piece of software on the devices when you put it on the network.

    Device is in the hands of the repair people. Hopefully find out later today what the status is. Sounds like they either have to order parts in OR send it back to Samsung for repair.

    My kids old S7 is setup and rocking already so I'm set for now. Damn...weird being able to reach everything on the screen with one hand. See how Genshin Impact handles on it or Game Pass playing Doom Eternal.
    10-09-2020 04:26 PM
  22. donm527's Avatar
    Device is in the hands of the repair people. Hopefully find out later today what the status is. Sounds like they either have to order parts in OR send it back to Samsung for repair.
    That's cool... now that it's with repair it'll be back running one way or another. Non-carrier... I think it still boots a Samsung logo when the phone boots/restarts. If you didn't see that then I would guess it's a hardware issue anyways.

    Let us know what the repair guy determined the problem was.
    10-09-2020 04:31 PM
  23. Blasted_1's Avatar
    That's cool... now that it's with repair it'll be back running one way or another. Non-carrier... I think it still boots a Samsung logo when the phone boots/restarts. If you didn't see that then I would guess it's a hardware issue anyways.

    Let us know what the repair guy determined the problem was.
    Yeah. No logo of any kind no matter what I did.

    Depot guy says they can't get the part in so off to Samsung it goes. Hopefully back in 2 weeks.
    10-09-2020 05:39 PM
  24. Kizzy Catwoman's Avatar
    Yeah. No logo of any kind no matter what I did.

    Depot guy says they can't get the part in so off to Samsung it goes. Hopefully back in 2 weeks.
    Gosh I hope you get it sorted. 2 weeks is a long time without your phone.
    10-09-2020 06:04 PM
  25. Blasted_1's Avatar
    Gosh I hope you get it sorted. 2 weeks is a long time without your phone.
    Well, I have my old S7 right now working just fine. It does the trick. I was thinking of ordering a S20FE through my carrier, and see which gets here first!

    At the same time, maybe I should tell Samsung to send me a Z Fold 2 instead of my N20U, and I'll pay the difference. Lol
    jhnnyblze2000 likes this.
    10-10-2020 08:56 AM
32 12

Similar Threads

  1. Black semi circle on right side of screen
    By bchain996 in forum OnePlus 8 & OnePlus 8 Pro
    Replies: 14
    Last Post: 10-26-2020, 03:21 PM
  2. Screen glitches when scrolling.
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 10-12-2020, 03:00 PM
  3. How to move home screen
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 10-08-2020, 01:56 PM
  4. How to move apps from home screen to app drawer
    By Android Central Question in forum Ask a Question
    Replies: 6
    Last Post: 10-08-2020, 02:44 AM
  5. Replies: 2
    Last Post: 10-08-2020, 12:55 AM
LINK TO POST COPIED TO CLIPBOARD