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  1. Mandarita's Avatar
    This morning I was cleaning my screen and noticed 3 splotches. I wiped then with my micro fiber cloth, but they won't go away. Had anyone else has this happen? I'm really upset. I have no scratches and I've never had a screen issue before. Honestly it looks like there oleophobic costing might have just come if in the areas.
    10-12-2020 07:07 AM
  2. o4liberty's Avatar
    Have photos? Personally I have had a screen protector on since day one.
    10-12-2020 07:13 AM
  3. Mandarita's Avatar
    I'll have to get home to get photos once I get home. I know I should have had a screen protector, but I've never used one. I've been using smartphones and there PDA cousins for a long time now. I've never scratched a screen or had this happen.

    I'm nervous about calling T-Mobile. I don't want a refurbished unit. I also have heard bad things about screen replacement. The waterproof part of this phone is very important to me.
    10-12-2020 07:31 AM
  4. o4liberty's Avatar
    At this point a refurbished unit will probably be a return within 14 days.
    10-12-2020 07:38 AM
  5. donm527's Avatar
    This morning I was cleaning my screen and noticed 3 splotches. I wiped then with my micro fiber cloth, but they won't go away. Had anyone else has this happen? I'm really upset. I have no scratches and I've never had a screen issue before. Honestly it looks like there oleophobic costing might have just come if in the areas.
    Does sound like the oleophobic coating has worn. The splotches happen to be in area you are using most often right?? I guess another test would be a few drops of water on screen, you'll probably see how the area doesn't bead up like the rest.

    If you really didn't want to part with your phone not wanting a refurb... maybe a protector at this point would hide the splotches. I have read you can buy and apply the oleophobic liquid for phone but not sure if it will give an even coat to hide... Maybe the Whitestone glass protector would be the best option where the liquid may be able to even out and cover the blotches while retaining a glass feel.
    10-12-2020 08:09 AM
  6. mustang7757's Avatar
    This morning I was cleaning my screen and noticed 3 splotches. I wiped then with my micro fiber cloth, but they won't go away. Had anyone else has this happen? I'm really upset. I have no scratches and I've never had a screen issue before. Honestly it looks like there oleophobic costing might have just come if in the areas.
    You see this when screen off or even on ?
    10-12-2020 08:19 AM
  7. Mike Dee's Avatar
    I'll have to get home to get photos once I get home. I know I should have had a screen protector, but I've never used one. I've been using smartphones and there PDA cousins for a long time now. I've never scratched a screen or had this happen.

    I'm nervous about calling T-Mobile. I don't want a refurbished unit. I also have heard bad things about screen replacement. The waterproof part of this phone is very important to me.
    Keep in mind that the warranty may not cover wear to an oleophobic coating.
    10-12-2020 08:37 AM
  8. donm527's Avatar
    Keep in mind that the warranty may not cover wear to an oleophobic coating.
    Yeah, I guess it could probably fall under "user induced" even though shouldn't wear that fast??

    I've seen users request new keyboards because the letters have worn off the keys and they can't read them. Of course it's user induced... nail polish remover or hand lotion or some chemical on their fingers.

    In this day of Covid, could be a person using super strength hand sanitizer from a local distillery pushing 120 proof on fingers basically dissolving the coating away. That sucks.
    10-12-2020 09:06 AM
  9. donm527's Avatar
    In this day of Covid, could be a person using super strength hand sanitizer from a local distillery pushing 120 proof on fingers basically dissolving the coating away. That sucks.
    Correction... 130 proof. Glad I have a protector on my screen cause I use sanitizer pretty often where I work.

    Funny, I was just mentioning this post to a coworker and how these sanitizers could be strong enough to possibly remove the coating and he tells me just the other day he was wiping his phone screen with wipes we have here... we have medical grade wipes with 55% alcohol... and he was just thinking that after wiping his phone that he was surprised that lite scratches he swore he had on his phone had gone away after using the wipes. Now it makes sense what happened to those scratches. I stick with wipes specifically for lenses with lower alcohol content.
    Attached Thumbnails Spots on Screen-130capture.jpg  
    10-12-2020 12:16 PM
  10. Mike Dee's Avatar
    Correction... 130 proof. Glad I have a protector on my screen cause I use sanitizer pretty often where I work.

    Funny, I was just mentioning this post to a coworker and how these sanitizers could be strong enough to possibly remove the coating and he tells me just the other day he was wiping his phone screen with wipes we have here... we have medical grade wipes with 55% alcohol... and he was just thinking that after wiping his phone that he was surprised that lite scratches he swore he had on his phone had gone away after using the wipes. Now it makes sense what happened to those scratches. I stick with wipes specifically for lenses with lower alcohol content.
    Even the wipes for lenses will eat away at the coating
    10-12-2020 07:28 PM
  11. donm527's Avatar
    Even the wipes for lenses will eat away at the coating
    True. Choose what you feel best for you. I use these. I just took a moment to read and says non alcohol. I toss a few in my backpack in case I need a wipe and for my iPad and laptop or my glasses. Even if it was alcohol or even needed to use the med-grade wipes I have access to, I'm really wiping my Spigen protector for the most part lol... and then lightly wipe the camera back.

    https://www.zeiss.com/vision-care/in...ing-wipes.html
    10-12-2020 07:47 PM
  12. Hermes Hidayat's Avatar
    Even the wipes for lenses will eat away at the coating
    ah dang...i just bought 5 boxes of Ringke pre moistened wipes...
    10-12-2020 08:33 PM
  13. Mike Dee's Avatar
    True. Choose what you feel best for you. I use these. I just took a moment to read and says non alcohol. I toss a few in my backpack in case I need a wipe and for my iPad and laptop or my glasses. Even if it was alcohol or even needed to use the med-grade wipes I have access to, I'm really wiping my Spigen protector for the most part lol... and then lightly wipe the camera back.

    https://www.zeiss.com/vision-care/in...ing-wipes.html
    What's best for me is a screen protector.
    10-12-2020 09:04 PM
  14. Mandarita's Avatar
    So a quick update...

    My phone was replaced under warranty. More spots kept appearing. T-Mobile is actually taking it to their Samsung rep and asked if I would be willing to speak with her. I'm still not sure what happened.

    Also, just in case it wasn't a screen defect, I am installing a Whitestone Dome today immediately after work. I hated that feeling of having my screen blemished. I still don't believe I did anything since I stay at home, don't use any cleaners on my screen, and only use a microfiber cloth, but you never know.

    I'm nervous about this screen protector. I have never ever liked them. I'm super picky about them being bubble free and totally straight. if it's not, I will not be able to ignore it. So far, every protector I have tried has in some way effected my screen experience. We'll see. I'm going to trust the stellar reviews I hear from folks here.
    10-30-2020 09:24 AM
  15. felloffthetruck's Avatar
    So a quick update...

    My phone was replaced under warranty. More spots kept appearing. T-Mobile is actually taking it to their Samsung rep and asked if I would be willing to speak with her. I'm still not sure what happened.

    Also, just in case it wasn't a screen defect, I am installing a Whitestone Dome today immediately after work. I hated that feeling of having my screen blemished. I still don't believe I did anything since I stay at home, don't use any cleaners on my screen, and only use a microfiber cloth, but you never know.

    I'm nervous about this screen protector. I have never ever liked them. I'm super picky about them being bubble free and totally straight. if it's not, I will not be able to ignore it. So far, every protector I have tried has in some way effected my screen experience. We'll see. I'm going to trust the stellar reviews I hear from folks here.
    Hopefully you have the Gen 2 version of the WSD (straight across the top)? Revised alignment tray and better glass then the original.
    10-30-2020 07:40 PM
  16. Mandarita's Avatar
    Mine is not straight across the top, so I guess mine isn't the second generation. I'm glad. I'm not comfortable with glass in front of my cameras. It just feels that a lot of R&D guess into camera lenses and the production of lenses quality glass. I don't want to put another glass in front of it. Although the difference would perhaps be small, I don't see how it would not effect light's entrance into the camera.

    On to the good news. I had a perfect install and this screen protector is amazing. Not one bubble or imperfection. It's perfectly centered and perfectly straight. I'm a fan. It felt like there were a ton of steps, but if you follow them you will meet with success. I'm not any good at screen protectors and I got it on my first try.

    I guess all is well that ends well. I got a new phone and I got a great protector on it this time around.
    felloffthetruck likes this.
    10-30-2020 08:37 PM
  17. felloffthetruck's Avatar
    Mine is not straight across the top, so I guess mine isn't the second generation. I'm glad. I'm not comfortable with glass in front of my cameras. It just feels that a lot of R&D guess into camera lenses and the production of lenses quality glass. I don't want to put another glass in front of it. Although the difference would perhaps be small, I don't see how it would not effect light's entrance into the camera.

    On to the good news. I had a perfect install and this screen protector is amazing. Not one bubble or imperfection. It's perfectly centered and perfectly straight. I'm a fan. It felt like there were a ton of steps, but if you follow them you will meet with success. I'm not any good at screen protectors and I got it on my first try.

    I guess all is well that ends well. I got a new phone and I got a great protector on it this time around.
    Glad you got it on perfect. The second gen WSD does not cover the front camera.
    10-31-2020 01:42 PM
  18. Mandarita's Avatar
    I must have misunderstood. I was picturing straight across the top to mean no camera cut out. I don't see any reference on their page for these generation differences. Do you know how we can tell? Can we order the newer model? I wonder if there are other differences.
    10-31-2020 04:31 PM
  19. Mike Dee's Avatar
    Glad you got it on perfect. The second gen WSD does not cover the front camera.
    Are you saying 1st gen covers the camera?
    10-31-2020 11:30 PM
  20. felloffthetruck's Avatar
    Are you saying 1st gen covers the camera?
    Absolutely not. Neither the first or second gen cover the front camera.
    11-01-2020 08:02 AM
  21. felloffthetruck's Avatar
    I must have misunderstood. I was picturing straight across the top to mean no camera cut out. I don't see any reference on their page for these generation differences. Do you know how we can tell? Can we order the newer model? I wonder if there are other differences.
    First gen on the left, 2nd gen on the right. 2nd gen has no mention of blue light cut on the packaging and you can clearly see the glass is straight across the top without that extra dip in the glass. I have both versions and these are my pictures.

    The gen2 glass has better oleophobic coating, more case friendly (it's a little shorter) and the alignment tray has been updated for a better install. The gen 1 tray was too sloppy, letting the glass be misaligned during the install.

    Spots on Screen-wsd01.jpgSpots on Screen-wsd02.jpg
    11-01-2020 08:06 AM
  22. Mike Dee's Avatar
    First gen on the left, 2nd gen on the right. 2nd gen has no mention of blue light cut on the packaging and you can clearly see the glass is straight across the top without that extra dip in the glass. I have both versions and these are my pictures.

    Click image for larger version. 

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    That's looks like they made a notch to keep away from the speaker. Not really necessary but probably to help avoid glue getting to the speaker.
    11-01-2020 08:18 AM
  23. Mandarita's Avatar
    Ok, I think I see now. I got the 2ng gen model. It's not got the speaker dip and it's definitely the second box with no mention of the blue light cut. Perhaps that is why the tray was perfect and made this an easy install. And by easy, I mean that if you follow the directions, it goes as planned. It was still a ton of steps and probably took me about an hour with pausing my YouTube and following along and making sure everything was dust free with every step until that glass hit the phone.

    I'm really happy with how it looks and feels. Also, now I know that there are no spots on my original screen and if they were caused by something I am doing, it won't happen to my new screen.

    I appreciate your clarification about the Whitestone Dome models. That was really helpful and since I am recommending this screen protector to some friends and family, I'll make sure to tell them what to look for. I want to make sure they get the model that I have.
    felloffthetruck likes this.
    11-01-2020 08:40 AM

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