11-20-2020 11:17 PM
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  1. comptechltd's Avatar
    comptechltd
    Having an issue with my N20U on verizon. The screen wont turn off when I'm on the phone and I wind up hitting all sorts of buttons with my ear. Any idea where to find the setting for that?
    11-20-2020 01:08 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Just to be sure -- you're not on speakerphone, right?

    Does this happen in Safe Mode as well? www.verizon.com/support/knowledge-base-232913/
    11-20-2020 01:24 PM
  3. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    You use a screen protector with black borders ? Or case that covers top of the phone?
    11-20-2020 11:17 PM
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