01-27-2021 09:58 PM
35 12
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  1. reintgenrc's Avatar
    [This is an accidental double post. I have alerted moderator to remove this thread. Please reply to other thread @ https://forums.androidcentral.com/sa...l#post6913070]

    Recently contacted AT&T wireless as I had not yet received the One UI 3.0 update on my Note 20 Ultra. Through the chat with tech support I discovered that also I have not received a security patch since July 2020. I find this very concerning. I talked to their advanced tech support department and after pushing the update out to me twice I still had not received it. It has been days since I called and the issue is still unresolved. I replaced my Sim card today and still no updates.

    Has anyone experienced these issues with AT&T? Can anyone verify the latest security patch they have and if they have received the One UI 3.0 update on this carrier?
    01-23-2021 10:50 AM
  2. mustang7757's Avatar
    Hi, this been long time problem for Att on samsung, have you tried Smart Switch on the pc? Otherwise you'll need to odin and flash it .
    01-23-2021 11:31 AM
  3. reintgenrc's Avatar
    Having this thread deleted. I probably will have to use Odin.
    01-23-2021 11:32 AM
  4. mustang7757's Avatar
    Having this thread deleted. I probably will have to use Odin.
    It's fine , you know how to use odin?
    01-23-2021 11:35 AM
  5. reintgenrc's Avatar
    Yes I do. I am trying to find the right firmware on Sammobile.
    01-23-2021 11:51 AM
  6. sweetypie31's Avatar
    I had the issue on the S8+, note 9 , and note 10 +. I never got updates from at&t. I had to Odin all the updates and att couldn't tell me why . Thankfully I've had none of those issues on the Note 20 ultra. I've been getting updates with no problem. I have no idea what the issue was . Im currently on Android 11, ui 3.0 with January security patch. Hopefully you can get it resolved. I know how frustrating it can be not knowing why you aren't getting updates and having to deal with att's crappy customer service.
    jimd1050 likes this.
    01-23-2021 11:53 AM
  7. mustang7757's Avatar
    Yes I do. I am trying to find the right firmware on Sammobile.
    Sammobile won't have Att , pretty much hard to get , you can use TMB or verizon , if you really want go to the unlock firmware and get the OTA and never worry about this again
    01-23-2021 11:55 AM
  8. mustang7757's Avatar
    [Merged the duplicate here ]
    01-23-2021 11:56 AM
  9. reintgenrc's Avatar
    Sammobile won't have Att , pretty much hard to get , you can use TMB or verizon , if you really want go to the unlock firmware and get the OTA and never worry about this again
    So yea the AT&T version for a SM-N986U is next to impossible to get. Are you suggesting I flash a Verizon firmware? Otherwise what would I have to do? Pay to have my phone unlocked from the carrier?
    01-23-2021 02:18 PM
  10. mustang7757's Avatar
    So yea the AT&T version for a SM-N986U is next to impossible to get. Are you suggesting I flash a Verizon firmware? Otherwise what would I have to do? Pay to have my phone unlocked from the carrier?
    If you choose to have it unlocked you can only if your changing carriers, but can flash Tmobile or Verizon won't matter.
    01-23-2021 02:46 PM
  11. reintgenrc's Avatar
    If you choose to have it unlocked you can only if your changing carriers, but can flash Tmobile or Verizon won't matter.
    I think I'm just going to flash an AT&T one I found for a N-986U1. The U1 and U (my model) is interchangeable from what I have read. Flashing it in a few. Thanks.
    01-23-2021 02:59 PM
  12. mustang7757's Avatar
    I think I'm just going to flash an AT&T one I found for a N-986U1. The U1 and U (my model) is interchangeable from what I have read. Flashing it in a few. Thanks.
    Make a back up through smart switch on the pc it will factory reset .

    Use prince comsey if you going from U to U1
    01-23-2021 03:08 PM
  13. NOTE20FAN2020's Avatar
    Just got done talking to AT&T about this issue on my NOTE 20 5G. They say they are going to 1: Push the update to my phone within 24 hour and 2: Contact me to see if I have gotten the update or not.

    I'm not holding my breath but who knows.
    kevinpleasants likes this.
    01-23-2021 04:27 PM
  14. reintgenrc's Avatar
    Make a back up through smart switch on the pc it will factory reset .

    Use prince comsey if you going from U to U1
    Doing a factory reset will remove the FRP lock, correct? That is essential for this to work?
    01-23-2021 04:49 PM
  15. mustang7757's Avatar
    Doing a factory reset will remove the FRP lock, correct? That is essential for this to work?
    FRP is your Google account, if done through settings
    01-23-2021 04:51 PM
  16. reintgenrc's Avatar
    Hi, this been long time problem for Att on samsung, have you tried Smart Switch on the pc? Otherwise you'll need to odin and flash it .
    Doing my research. Wow, AT&T is absolutely awful when it comes to releasing updates and patches. It almost makes me want to leave the carrier. What a nightmare!
    01-23-2021 08:22 PM
  17. mustang7757's Avatar
    Doing my research. Wow, AT&T is absolutely awful when it comes to releasing updates and patches. It almost makes me want to leave the carrier. What a nightmare!
    Yeah for some on the carrier version updates stop updating until a certain point, unlocked version no issues.
    01-24-2021 12:16 AM
  18. reintgenrc's Avatar
    Yeah for some on the carrier version updates stop updating until a certain point, unlocked version no issues.
    So I finally got things to work. I updated my security patch first on the forum page you stickied and then found that a T-Mobile version of Android 11 for my SM-N986U flashed just fine. I ran into issues trying to load AT&T's Android 11 for the U1 version as Odin would flash it but when the device rebooted, it would not install the OS. So I'm good now. Thanks for your help.
    jimd1050 and mustang7757 like this.
    01-24-2021 09:31 AM
  19. mustang7757's Avatar
    So I finally got things to work. I updated my security patch first on the forum page you stickied and then found that a T-Mobile version of Android 11 for my SM-N986U flashed just fine. I ran into issues trying to load AT&T's Android 11 for the U1 version as Odin would flash it but when the device rebooted, it would not install the OS. So I'm good now. Thanks for your help.
    Very good Your Welcome!
    01-24-2021 10:10 AM
  20. J Dubbs's Avatar
    Yeah for some on the carrier version updates stop updating until a certain point, unlocked version no issues.
    Yep I had flawless on time, all the time updates on my unlocked pixel 1 with AT&T through it's whole life. But I only buy unlocked phones. This does make me think twice about ever possibly bringing a Samsung phone to AT&T though
    mustang7757 and PAC757 like this.
    01-25-2021 02:46 AM
  21. mustang7757's Avatar
    Yep I had flawless on time, all the time updates on my unlocked pixel 1 with AT&T through it's whole life. But I only buy unlocked phones. This does make me think twice about ever possibly bringing a Samsung phone to AT&T though
    If you get Samsung go unlock version .
    Att no issues either on pixels, Samsung go unlock lol.
    J Dubbs likes this.
    01-25-2021 10:32 AM
  22. reintgenrc's Avatar
    If you get Samsung go unlock version .
    Att no issues either on pixels, Samsung go unlock lol.
    Now onto my next hurdle, updating an AT&T Galaxy Tab S7 5G.
    kevinpleasants likes this.
    01-25-2021 11:38 AM
  23. mustang7757's Avatar
    Now onto my next hurdle, updating an AT&T Galaxy Tab S7 5G.
    Probably have to do the same odin
    01-25-2021 11:55 AM
  24. Binxiboobear's Avatar
    I Haven't been able to update any of my phones for 4 years. I have to upgrade! My note 20 ultra is still on Android 10, 2.5 ui, and security patch September. No one at AT&T knows how to fix it and tries to blame Samsung, etc.
    01-27-2021 01:14 AM
  25. mustang7757's Avatar
    I Haven't been able to update any of my phones for 4 years. I have to upgrade! My note 20 ultra is still on Android 10, 2.5 ui, and security patch September. No one at AT&T knows how to fix it and tries to blame Samsung, etc.
    Flash to the unlocked firmware that way you never have to worry about OTA updates
    01-27-2021 01:17 AM
35 12

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