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  1. davidliu21's Avatar
    Hi All,

    the reason i'm asking is because i'm using an unlocked samsung note 20, if i put in the tmobile sim, i get 5g , but somehow if i put in the prepaid sim it shows the service provider update and will not have 5g after restart, if i use the tmobile it will have the 5g. is there a way to disable the service provider update? thanks.
    Attached Thumbnails Hello anyone know how to disable the service provider update when swapping SIM cards ?-ufr051duv1k61.jpg  
    02-28-2021 11:34 AM
  2. mustang7757's Avatar
    Hi, welcome to AC!

    That's normal for unlocked samsung to provision a sim once installed and can't be deleted .
    02-28-2021 11:50 AM
  3. davidliu21's Avatar
    ok thank, i tho we can do something do something to disable it, so i will get 5g.

    thanks
    mustang7757 likes this.
    02-28-2021 12:27 PM
  4. mustang7757's Avatar
    ok thank, i tho we can do something do something to disable it, so i will get 5g.

    thanks
    You mention the prepaid sim , make sure it's a higher tier plan and not lower as they won't get 5g and could be your issue
    02-28-2021 12:30 PM
  5. davidliu21's Avatar
    yes, iam sure that the sim have 5g, because i put it in the iphone 12 and it got 5g right away... and the note 20, will not get 5g?
    02-28-2021 12:39 PM
  6. mustang7757's Avatar
    yes, iam sure that the sim have 5g, because i put it in the iphone 12 and it got 5g right away... and the note 20, will not get 5g?
    Ok , check make sure in setting>connection>mobile data >network type you see 5g as option?Hello anyone know how to disable the service provider update when swapping SIM cards ?-screenshot_20210228-134339.jpg
    02-28-2021 12:44 PM
  7. davidliu21's Avatar
    nope, i don't even have that option..., al i got under the connection is the mobile network, data usage, mobile hotspot. more connection setting. that's it...
    02-28-2021 12:53 PM
  8. mustang7757's Avatar
    nope, i don't even have that option..., al i got under the connection is the mobile network, data usage, mobile hotspot. more connection setting. that's it...
    Try this, go setting>general management>reset >reset network see if that helps
    02-28-2021 12:55 PM
  9. davidliu21's Avatar
    See attached
    Attached Thumbnails Hello anyone know how to disable the service provider update when swapping SIM cards ?-screenshot_20210228-135551_settings.jpg  
    02-28-2021 12:56 PM
  10. davidliu21's Avatar
    Nope I just tried doesn't work
    02-28-2021 12:58 PM
  11. mustang7757's Avatar
    See attached
    Tap mobile network
    02-28-2021 12:59 PM
  12. davidliu21's Avatar
    I did see attached
    Attached Thumbnails Hello anyone know how to disable the service provider update when swapping SIM cards ?-screenshot_20210228-140206_call-settings.jpg  
    02-28-2021 01:02 PM
  13. mustang7757's Avatar
    02-28-2021 01:04 PM
  14. davidliu21's Avatar
    Its all grayed out won't let me change:/
    02-28-2021 02:22 PM
  15. mustang7757's Avatar
    Its all grayed out won't let me change:/
    Reset to default , 3 dots upper right corner

    Hello anyone know how to disable the service provider update when swapping SIM cards ?-screenshot_20210228-152359_settings.jpg
    Laura Knotek likes this.
    02-28-2021 02:24 PM
  16. davidliu21's Avatar
    yep, it's greyed out ,i can't click on it.
    02-28-2021 02:50 PM
  17. mustang7757's Avatar
    yep, it's greyed out ,i can't click on it.
    Then you might have to call your carrier
    02-28-2021 03:58 PM
  18. bandofbrothers2112's Avatar
    It seems some carriers don't like a person having access to those types of settings.

    Do you have a 5G toggle in your pull down notification shade like on mine.

    i.e
    Attached Thumbnails Hello anyone know how to disable the service provider update when swapping SIM cards ?-screenshot_20210301-055818_samsung-internet.jpg  
    02-28-2021 11:59 PM
  19. davidliu21's Avatar
    no i dont.. sigh. that's why i want to disable the carrier update. so i will get 5g...
    03-01-2021 04:50 PM

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