07-27-2021 01:06 PM
61 123
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  1. mustang7757's Avatar
    I checked my Amazon backup and they are whited out there too.
    Something happened ..
    07-23-2021 10:04 PM
  2. kixfan's Avatar
    You have google photos turn on for back up ?
    Yes and they're blacked out on there.
    07-23-2021 10:04 PM
  3. mustang7757's Avatar
    Yes and they're blacked out on there.
    Oh boy not good
    07-23-2021 10:04 PM
  4. mustang7757's Avatar
    Do you by any chance back up through smart switch on PC ?
    07-23-2021 10:06 PM
  5. kixfan's Avatar
    Do you by any chance back up through smart switch on PC ?
    No I don't.
    07-23-2021 10:08 PM
  6. mustang7757's Avatar
    No I don't.
    Check in my files trash maybe ?
    Also go through my files and check the files there
    07-23-2021 10:10 PM
  7. kixfan's Avatar
    Check in my files trash maybe ?
    Also go through my files and check the files there
    This is what they look like in my files. Still blocked out.
    07-23-2021 10:16 PM
  8. mustang7757's Avatar
    Yeah this is very strange, check in Google photos or Amazon trash if they get deleted there it can delete in your gallery, if nothing try log out then back in Google photos see if they appear again
    07-23-2021 10:22 PM
  9. kixfan's Avatar
    Yeah this is very strange, check in Google photos or Amazon trash if they get deleted there it can delete in your gallery, if nothing try log out then back in Google photos see if they appear again
    Not deleted in either trash. Log out changed nothing.
    07-23-2021 10:51 PM
  10. mustang7757's Avatar
    Not deleted in either trash. Log out changed nothing.
    I'm sorry not sure what exactly happened
    07-23-2021 11:01 PM
  11. kixfan's Avatar
    I'm sorry not sure what exactly happened
    Me neither. Weird how it's only some pictures.
    07-23-2021 11:02 PM
  12. mustang7757's Avatar
    Me neither. Weird how it's only some pictures.
    Yeah like a restore didn't go through
    07-23-2021 11:07 PM
  13. kixfan's Avatar
    Yeah like a restore didn't go through
    They haven't been restored. I took the photos with this phone. Makes no sense at all.
    07-23-2021 11:10 PM
  14. mustang7757's Avatar
    They haven't been restored. I took the photos with this phone. Makes no sense at all.
    I agree it doesn't
    07-23-2021 11:12 PM
  15. mustang7757's Avatar
    I'm not sure a factory reset will fix this , but who knows maybe they come back
    07-23-2021 11:13 PM
  16. kixfan's Avatar
    I'm not sure a factory reset will fix this , but who knows maybe they come back
    The weirdest part is when I take the pictures they go to the gallery like normal. Then I go into the gallery later to show them to someone or view them myself and that when they turn white. I can think of nothing else to try other than factory reset. Thanks for trying Mustang. You did come up with a few ideas I wouldn't have thought of.
    mustang7757 likes this.
    07-24-2021 09:13 AM
  17. mustang7757's Avatar
    The weirdest part is when I take the pictures they go to the gallery like normal. Then I go into the gallery later to show them to someone or view them myself and that when they turn white. I can think of nothing else to try other than factory reset. Thanks for trying Mustang. You did come up with a few ideas I wouldn't have thought of.
    This is even photos like taken in the moment and going back to look at them ?
    07-24-2021 09:29 AM
  18. kixfan's Avatar
    This is even photos like taken in the moment and going back to look at them ?
    Yes it is. It happens after they go to the gallery.
    07-24-2021 10:02 AM
  19. mustang7757's Avatar
    Yes it is. It happens after they go to the gallery.
    Try this in safe mode
    07-24-2021 10:04 AM
  20. kixfan's Avatar
    Try this in safe mode
    How do I get this phone into safe mode?
    07-24-2021 10:11 AM
  21. Kizzy Catwoman's Avatar
    How do I get this phone into safe mode?
    The process for turning on Safe mode is as follows:

    Press and hold the Power button.

    Tap and hold Power off.

    When the Reboot to safe mode prompt appears, tap again or tap OK.

    Your device will then restart and it will say “Safe mode” in the bottom-left corner.
    07-24-2021 10:16 AM
  22. kixfan's Avatar
    The process for turning on Safe mode is as follows:

    Press and hold the Power button.

    Tap and hold Power off.

    When the Reboot to safe mode prompt appears, tap again or tap OK.

    Your device will then restart and it will say “Safe mode” in the bottom-left corner.
    That didn't work. It just booted as normal.
    07-24-2021 10:34 AM
  23. mustang7757's Avatar
    Hold the power button until power off appears on the screen then long press power off
    kixfan likes this.
    07-24-2021 10:43 AM
  24. mustang7757's Avatar
    Also if you can try another SD card prefer new ?
    Just curious if anything changes
    Ruben Ocasio likes this.
    07-24-2021 01:14 PM
  25. kixfan's Avatar
    I don't have another SD to try right now but when I open the whited out pics and hit details it does show they are located on the SD so I'm thinking it's an SD issue.
    07-24-2021 02:32 PM
61 123

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