09-01-2021 06:48 PM
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  1. Apple2Droid's Avatar
    This is a problem that developed in the past 3 days. Anybody else ever experience this and, if so, what did you do? –All suggestions welcome.
    08-30-2021 05:32 PM
  2. B. Diddy's Avatar
    Does the screen not respond to touch at all?
    08-30-2021 06:06 PM
  3. Apple2Droid's Avatar
    Does the screen not respond to touch at all?
    Not with my finger, but I can write an on-screen memo with the S-Pen. I can't interact with it beyond that or answer calls though.
    08-30-2021 06:29 PM
  4. Kizzy Catwoman's Avatar
    Sounds like a touchscreen error, even though the wacom pen digitiser seems OK, the capacitive digitiser may be faulty
    08-30-2021 06:37 PM
  5. Mike Dee's Avatar
    Can you log in from you Samsung account to unlock it?
    08-30-2021 06:38 PM
  6. B. Diddy's Avatar
    I agree with Kizzy Catwoman -- the touchscreen digitizer uses different technology than the S Pen, so it's still possible for the latter to work.
    Laura Knotek likes this.
    08-30-2021 06:41 PM
  7. Apple2Droid's Avatar
    Try it safe mode to rule out a 3rd party app causing issues. I don't think it's the case but it's worth a shot. If that doesn't work try a factory reset after backing up your files.
    Thanks. --I can't remember how to do either of those, thought I think one of them is pressing the power & volume down buttons at the same time?
    08-30-2021 06:41 PM
  8. Apple2Droid's Avatar
    Sounds like a touchscreen error, even though the wacom pen digitiser seems OK, the capacitive digitiser may be faulty
    Uh oh, I don't like the sound of that.
    08-30-2021 06:41 PM
  9. B. Diddy's Avatar
    Here are the steps for Safe Mode: https://www.t-mobile.com/support/dev...ote20-ultra-5g
    Apple2Droid and Laura Knotek like this.
    08-30-2021 06:41 PM
  10. Mike Dee's Avatar
    Thanks. --I can't remember how to do either of those, thought I think one of them is pressing the power & volume down buttons at the same time?
    Are you able to unlock it from your Samsung account?
    Apple2Droid likes this.
    08-30-2021 06:43 PM
  11. Apple2Droid's Avatar
    Thanks for the link. I don't know how to turn it off so I've been waiting on the battery to die. How do I turn it off if I can't select, power off, reboot, etc.?
    08-30-2021 06:44 PM
  12. B. Diddy's Avatar
    For Samsung devices, you can usually force a shutdown by pressing and holding Power and Vol Down for about 20 seconds.
    Apple2Droid and BergerKing like this.
    08-30-2021 06:47 PM
  13. Apple2Droid's Avatar
    For Samsung devices, you can usually force a shutdown by pressing and holding Power and Vol Down for about 20 seconds.
    Are you able to unlock it from your Samsung account?
    I was able to do a forced shutdown and it rebooted normally before I could get it into Safe Mode. It seems to be working now. Any thoughts?
    08-30-2021 06:52 PM
  14. Mike Dee's Avatar
    Thanks, that worked and it rebooted before I could get it into Safe Mode. It seems to be working now. Any thoughts?
    Maybe it just needed a restart
    08-30-2021 06:52 PM
  15. Apple2Droid's Avatar
    Maybe it just needed a restart
    Thanks for your help.
    08-30-2021 06:55 PM
  16. Kizzy Catwoman's Avatar
    Thanks for your help.
    I am so glad it is working now. Keep an eye on it just in case and backup all your files now while it is working in case it happens again and you cannot restart it.
    08-30-2021 07:17 PM
  17. Apple2Droid's Avatar
    I am so glad it is working now. Keep an eye on it just in case and backup all your files now while it is working in case it happens again and you cannot restart it.
    Thanks, I'll do that. I might also talk to Samsung tomorrow--I can't remember when the year warranty ends.
    08-30-2021 07:21 PM
  18. Mike Dee's Avatar
    Thanks, I'll do that. I might also talk to Samsung tomorrow--I can't remember when the year warranty ends.
    You might be able to check on your warrant through the Samsung members app or see when you purchased through Samsung shop app
    Laura Knotek and Apple2Droid like this.
    08-30-2021 08:06 PM
  19. BergerKing's Avatar
    Phones will glitch out, sometimes. I had an episode with my Note 5 once, it glitched out, the notification light was flashing and nothing responded. I had a tablet handy and looked up the I for, tried the Volume down and power button reset, and never had a problem with it again.

    I have the Note 20 standard, and rebooted it that way to clear a game error, recently. Still works well, as a simulated "battery pull" restart. Glad it's sorted for you!
    Laura Knotek and Apple2Droid like this.
    08-30-2021 09:11 PM
  20. mustang7757's Avatar
    This is a problem that developed in the past 3 days. Anybody else ever experience this and, if so, what did you do? –All suggestions welcome.
    You cant get into the phone with pin or password? Or just the fingerprint scanner not working?
    08-30-2021 11:02 PM
  21. Apple2Droid's Avatar
    You cant get into the phone with pin or password? Or just the fingerprint scanner not working?
    Nothing about the touchscreen was working, other than the S-Pen. I had forgotten how to force the phone to restart without the touchscreen but B. Diddy reminded me what to do so I did a regular restart and the screen was fine after that. I think I'm going to call Samsung tomorrow though just to make sure that they don't think something more is wrong with it. It HAD been quite a while since I had restarted so maybe that's all it was.
    mustang7757 likes this.
    08-30-2021 11:27 PM
  22. mustang7757's Avatar
    Nothing about the touchscreen was working, other than the S-Pen. I had forgotten how to force the phone to restart without the touchscreen but B. Diddy reminded me what to do so I did a regular restart and the screen was fine after that. I think I'm going to call Samsung tomorrow though just to make sure that they don't think something more is wrong with it. It HAD been quite a while since I had restarted so maybe that's all it was.
    Ahh ok
    08-30-2021 11:57 PM
  23. BergerKing's Avatar
    At least you know how to trigger a reboot, but it's most like a confluence of events that caused the phone to act stupid. They're all prone to just the right conditions causing them to act up, sometimes.
    08-31-2021 12:08 AM
  24. mustang7757's Avatar
    At least you know how to trigger a reboot, but it's most like a confluence of events that caused the phone to act stupid. They're all prone to just the right conditions causing them to act up, sometimes.
    True , its good to have the device reboot once in awhile
    J Dubbs and Apple2Droid like this.
    08-31-2021 12:10 AM
  25. BergerKing's Avatar
    True , its good to have the device reboot once in awhile
    I've had the Notes scheduled for two reboots a week, out of general principal. The morning my 5 glitched, it caused me to be a few minutes late on a delivery in Detroit. Fortunately, I was in my "window," so everything was fine, but they could've gotten nasty about it.
    mustang7757 likes this.
    08-31-2021 12:13 AM
37 12

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