Insurance Claim advice needed.

[AnnDroid]

I have a crack in my screen that I don't think it's an actual crack it's almost like it's a surface coating crack. When I clean the screen the crack goes away but I can feel it when I run my fingernail across it. I have insurance and wondering if they would honor a replacement if the crack doesn't go all the way through the glass? I realize I'll have to pay a deductible just want to know if there will be a problem in the way I word the problem. The insurance I have is through Samsung, Premium Care +

 

[B. Diddy]

You've probably checked this already, but are you certain the phone doesn't have any kind of screen protector (either one you installed, or one that came preinstalled)?

 

[AnnDroid]

Thank you for the suggestion. I did have a screen protector on it that I removed months ago. I bought the phone directly from Samsung. I don't feel any variation along the edge trying to feel for a pre-installed screen protector.

 

[Kizzy Catwoman]

I think k that most insurance companies don't cover what they consider cosmetic damage. They may find a crack like yours to be superficial. It may be worth ringing them and asking.

 

[bandofbrothers2112]

I'd consider applying a Whitestone Dome Glass Screen Protector instead of putting the phone through the trauma of having a new display fitted and the possible cost of any applicable excess fee.

 

[evohicks]

We recently went through our home insurance for my wife's S9, we just paid the excess and the phone came back virtually brand new with all the side stickers and screen/housing stickers, great service.

 

[da7thsign]

We recently went through our home insurance for my wife's S9, we just paid the excess and the phone came back virtually brand new with all the side stickers and screen/housing stickers, great service.

I need to check my plan for this. My wife wrecked her Note screen twice and we paid both times at ubreakifix.

 

[mustang7757]

I need to check my plan for this. My wife wrecked her Note screen twice and we paid both times at ubreakifix.

Ouch ..what was the cost on that ?

 

[da7thsign]

Ouch ..what was the cost on that ?

296.99 each time ????????????

 

[mustang7757]

Figured
They do new battery also?

 

[da7thsign]

Figured
They do new battery also?

Ya, they said the parts come to them from Samsung like that.

 

[mustang7757]

Ya, they said the parts come to them from Samsung like that.

Yeah i remember same when they did my s10+ screen when was new under warranty though.