1. AnnDroid's Avatar
    I have a crack in my screen that I don't think it's an actual crack it's almost like it's a surface coating crack. When I clean the screen the crack goes away but I can feel it when I run my fingernail across it. I have insurance and wondering if they would honor a replacement if the crack doesn't go all the way through the glass? I realize I'll have to pay a deductible just want to know if there will be a problem in the way I word the problem. The insurance I have is through Samsung, Premium Care +
    09-09-2021 10:38 AM
  2. B. Diddy's Avatar
    You've probably checked this already, but are you certain the phone doesn't have any kind of screen protector (either one you installed, or one that came preinstalled)?
    Laura Knotek likes this.
    09-09-2021 11:57 AM
  3. AnnDroid's Avatar
    Thank you for the suggestion. I did have a screen protector on it that I removed months ago. I bought the phone directly from Samsung. I don't feel any variation along the edge trying to feel for a pre-installed screen protector.
    09-09-2021 12:36 PM
  4. Kizzy Catwoman's Avatar
    I think k that most insurance companies don't cover what they consider cosmetic damage. They may find a crack like yours to be superficial. It may be worth ringing them and asking.
    Laura Knotek likes this.
    09-09-2021 03:05 PM
  5. bandofbrothers2112's Avatar
    I'd consider applying a Whitestone Dome Glass Screen Protector instead of putting the phone through the trauma of having a new display fitted and the possible cost of any applicable excess fee.
    09-09-2021 11:23 PM
  6. evohicks's Avatar
    We recently went through our home insurance for my wife's S9, we just paid the excess and the phone came back virtually brand new with all the side stickers and screen/housing stickers, great service.
    da7thsign likes this.
    09-11-2021 09:16 AM
  7. da7thsign's Avatar
    We recently went through our home insurance for my wife's S9, we just paid the excess and the phone came back virtually brand new with all the side stickers and screen/housing stickers, great service.
    I need to check my plan for this. My wife wrecked her Note screen twice and we paid both times at ubreakifix.
    09-24-2021 07:11 PM
  8. mustang7757's Avatar
    I need to check my plan for this. My wife wrecked her Note screen twice and we paid both times at ubreakifix.
    Ouch ..what was the cost on that ?
    09-24-2021 08:54 PM
  9. da7thsign's Avatar
    Ouch ..what was the cost on that ?
    296.99 each time
    09-24-2021 09:34 PM
  10. mustang7757's Avatar
    Figured
    They do new battery also?
    09-24-2021 09:37 PM
  11. da7thsign's Avatar
    Figured
    They do new battery also?
    Ya, they said the parts come to them from Samsung like that.
    09-25-2021 12:39 AM
  12. mustang7757's Avatar
    Ya, they said the parts come to them from Samsung like that.
    Yeah i remember same when they did my s10+ screen when was new under warranty though.
    09-25-2021 12:41 AM

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