1. schlepprock's Avatar
    Hey gang, I just acquired a Note20 Ultra 5G on Wednesday.
    At first it seemed wonky at times but I figured it was settling.
    Today while out and about I lost all signal like five different times. The lady at the local Verizon store said the last update Samsung pushed out messed up part of the 5g, and that I have to download an app that disables 5g and use only 4g/LTE. WTF??
    Anyone else seeing this?
    Thanks
    09-24-2021 03:49 PM
  2. mustang7757's Avatar
    You try rebooting the device or reset network in settings?
    09-24-2021 10:00 PM
  3. schlepprock's Avatar
    You try rebooting the device or reset network in settings?
    Yeah,several times.
    I went ahead and returned it and got a new one since was still within the 14 day return policy.
    Setting it up now so I won't know more till tomorrow.
    09-25-2021 01:05 AM
  4. mustang7757's Avatar
    Yeah,several times.
    I went ahead and returned it and got a new one since was still within the 14 day return policy.
    Setting it up now so I won't know more till tomorrow.
    Ok hopefully everything good with this one 🤞
    09-25-2021 01:10 AM
  5. schlepprock's Avatar
    Just an update to this thread.

    I got a replacement Note 20 ultra from Verizon, it does the same thing.

    Using the Samsung app I switched it to use only 4g/LTE and I'm still losing service randomly. I'm losing service/signal at places that I KNOW I had service with my Note 9.

    Im wondering if the S21 ultra has the same issue.

    Verizon says it's a Samsung thing, and they say Samsung says it's a Verizon thing.

    They say hopefully a future update will fix it but who knows?

    I'm still within my 30 day trade in period and I'm thinking of trying the S21 but a Verizon store told me they have the same issue.

    Anyone have any thoughts on the S21?
    10-23-2021 09:56 PM
  6. Bosbouer's Avatar
    I've found the note 20 ultra 5G very stable on the Vodacom network in South Africa [B]provided that I turn off the 5G option in network connection settings
    10-24-2021 12:18 AM

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