1. sulla1965's Avatar
    I recently bought both the note 20 ultra and the z flip 3. I tried both and decided to return the Note 20 ultra. But low and behold I get a email from Samsung saying my refund wasn't issued because the Note 20 was was "unsent" and we're returning it to you. If it was unsent how can they be returning it. So Samsung is accusing me of sending them an empty box! So now I'm on the hook for over $1000 for the Note which I lawfully returned.

    I've seen a couple of threads on google but that's all. Any suggestions as to my oprions?

    Thanks
    09-25-2021 09:54 PM
  2. mustang7757's Avatar
    Did you take any video or photos before sending it in?
    You have the receipt when u sent it with the weight?
    J Dubbs likes this.
    09-25-2021 10:31 PM
  3. sulla1965's Avatar
    I didn't take any pics or videos. I do have the UPS store receipt. But its still just my word against theirs. All UPS can do is confirm the package was delivered. But how do I prove it wasn't an empty box or one stuffed with say paper?

    This has taken me by surprise as I've never had a major company claim I never returned something. Google, Amazon, Apple has never done any thing like this to me.
    09-25-2021 11:36 PM
  4. mustang7757's Avatar
    I didn't take any pics or videos. I do have the UPS store receipt. But its still just my word against theirs. All UPS can do is confirm the package was delivered. But how do I prove it wasn't an empty box or one stuffed with say paper?

    This has taken me by surprise as I've never had a major company claim I never returned something. Google, Amazon, Apple has never done any thing like this to me.
    The receipt has the weight of the package?
    09-25-2021 11:46 PM
  5. mustang7757's Avatar
    Save that email also that mentioned
    "was "unsent" and we're returning it to you"
    09-25-2021 11:53 PM
  6. sulla1965's Avatar
    Yes 25000 lb
    09-25-2021 11:54 PM
  7. mustang7757's Avatar
    Yes 25000 lb
    Whaaat lol got be some error
    J Dubbs likes this.
    09-25-2021 11:59 PM
  8. sulla1965's Avatar
    That's what the receipt says. This was the email they sent.

    Samsung Note 20 return problem-screenshot-2021-09-26-12.57.49-am.png
    09-26-2021 12:05 AM
  9. sulla1965's Avatar
    Whaaat lol got be some error
    UPS webpage shows 0.70 LBS
    09-26-2021 12:07 AM
  10. mustang7757's Avatar
    That's what the receipt says. This was the email they sent.

    Click image for larger version. 

Name:	Screenshot 2021-09-26 12.57.49 AM.png 
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    Any tracking info sent ?
    09-26-2021 12:07 AM
  11. mustang7757's Avatar
    UPS webpage shows 0.70 LBS
    Ok
    09-26-2021 12:07 AM
  12. mustang7757's Avatar
    Try to reach a supervisor , dont accept just one call to resolve this
    09-26-2021 12:08 AM
  13. sulla1965's Avatar
    Any tracking info sent ?
    No nothing, chat rep says their looking into it, but its been 5 days and nothing from Samsung
    09-26-2021 12:09 AM
  14. mustang7757's Avatar
    No nothing, chat rep says their looking into it, but its been 5 days and nothing from Samsung
    Keeping calling every day until something happens, dont wait for them
    J Dubbs likes this.
    09-26-2021 12:10 AM
  15. sulla1965's Avatar
    Try to reach a supervisor , dont accept just one call to resolve this
    Yes, I'll do that too. Thanks
    09-26-2021 12:10 AM
  16. mustang7757's Avatar
    You might have to call your credit card to dispute this also
    09-26-2021 12:12 AM
  17. sulla1965's Avatar
    You might have to call your credit card to dispute this also
    Unfortunately I used Samsung financing. Does 0.70 LBS sound like the correct weight for a Note 20 ultra?
    09-26-2021 12:14 AM
  18. mustang7757's Avatar
    Unfortunately I used Samsung financing. Does 0.70 LBS sound like the correct weight for a Note 20 ultra?
    Sounds about right with box
    09-26-2021 12:20 AM
  19. L0n3N1nja's Avatar
    Unfortunately I used Samsung financing. Does 0.70 LBS sound like the correct weight for a Note 20 ultra?
    Phones just under half a pound so with box and contents that is probably an accurate weight.
    09-26-2021 12:51 AM
  20. dlgus's Avatar
    Did you take any video or photos before sending it in?
    You have the receipt when u sent it with the weight?
    I always video the entire process. Learned that lesson when Verizon punked me for a phone returned.
    mustang7757 likes this.
    09-26-2021 06:11 PM
  21. mustang7757's Avatar
    I always video the entire process. Learned that lesson when Verizon punked me for a phone returned.
    I learn that from here in the forums from past experience. Now i do this for anything ill return.
    09-26-2021 06:32 PM
  22. sulla1965's Avatar
    Looks like problem solved. A live chat rep confirmed the phone was received via fedex and initiated a refund. Thanks to all who responded with suggestions.
    aximtreo and nuangel2 like this.
    09-29-2021 10:50 PM
  23. gray2018's Avatar
    Usually talking to Samsung chat reps does the trick. I have had a similar issue before from Samsung saying my refund was denied. There wasn't any reason other than it being denied and that it was being sent back to me. I spoke to customer service and it was resolved I think either later that day or the next day.

    I have found in personal experiences that Samsung is a lot easier to deal with than carriers directly.
    sulla1965 and nuangel2 like this.
    09-30-2021 09:25 AM

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