1. purpleclad's Avatar
    When making a phone call, the sensor that shuts the display on and off when the screen is next to your face is only partially working. It will turn off when I put it up to my ear, but when trying to end a call, or pull up the keypad to make a number entry on an automated answering system, the display will never turn back on when I move it away from my ear. Can anybody check to see if you have this same issue, or do I have a faulty sensor? I have tried restarting the device as well as a factory reset, and I get the same results. Thanks in advance.
    10-16-2013 03:06 PM
  2. B. Diddy's Avatar
    I've seen a few posts about this. Do you have a screen protector or a case? These can sometimes interfere with the proximity sensor. Also make sure that the sensor area is very clean--the sensor is usually near the front facing camera.
    10-16-2013 03:30 PM
  3. purpleclad's Avatar
    I've seen a few posts about this. Do you have a screen protector or a case? These can sometimes interfere with the proximity sensor. Also make sure that the sensor area is very clean--the sensor is usually near the front facing camera.
    No screen protector or case, and the phone is very clean. I'm assuming I have a faulty sensor....great.
    10-16-2013 03:33 PM
  4. B. Diddy's Avatar
    Any recently installed apps that might have an impact on calls or the screen?
    10-16-2013 03:35 PM
  5. purpleclad's Avatar
    Any recently installed apps that might have an impact on calls or the screen?
    I had the same thought, but nothing I can think of.
    10-16-2013 03:39 PM
  6. B. Diddy's Avatar
    Try booting into Safe Mode. If you don't have the problem, then there's some 3rd party app that is interfering.

    Safe Mode - Samsung Galaxy Note® 3
    10-16-2013 03:45 PM
  7. purpleclad's Avatar
    Try booting into Safe Mode. If you don't have the problem, then there's some 3rd party app that is interfering.

    Safe Mode - Samsung Galaxy Note® 3
    Just put it into Safe Mode, and unfortunately have the same problem there as well. Think I'll swap it out, I've tried about everything I can think of. Thanks for the help.
    B. Diddy likes this.
    10-16-2013 03:49 PM
  8. dontlookatme's Avatar
    are you sweaty? some times the sweat will cover it up and make it think it is near your face?
    10-16-2013 04:24 PM

Similar Threads

  1. Dash Clock Question (HTC One Stock 4.3)
    By cgardnervt in forum HTC One M7
    Replies: 14
    Last Post: 10-26-2013, 03:13 PM
  2. Question about Verizon/Sprint Galaxy S4
    By cruiz1022 in forum Samsung Galaxy S4
    Replies: 3
    Last Post: 10-17-2013, 05:28 AM
  3. ROM & Customization questions.
    By chirag05 in forum General Help and How To
    Replies: 2
    Last Post: 10-16-2013, 09:15 PM
  4. Contact display question
    By roadrunner_clams in forum Moto X
    Replies: 3
    Last Post: 10-16-2013, 03:59 PM
  5. Gmail Question
    By jtb79 in forum Samsung Galaxy Note 3
    Replies: 3
    Last Post: 10-15-2013, 08:56 PM
LINK TO POST COPIED TO CLIPBOARD