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  1. WillYammer's Avatar
    Most of the time, my phone is with me - in my pocket or at my work area, so I don't need to use a pin or combination. I put in a pin for when it was needed (FoxFi) but now I can't get it back to swipe - the "Swipe" section is grayed out in the "Select screen lock" section and it says "Turned off by administrator, encryption policy, or credential storage."
    Any idea what I need to do to get swipe access back?
    10-31-2013 05:36 PM
  2. putsometrebleinit's Avatar
    Sounds like Knox acting up. Have you tried disabling it as device administrator. Go to settings>general>security>device administrators and Uncheck Knox

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    10-31-2013 06:02 PM
  3. WillYammer's Avatar
    Sounds like Knox acting up. Have you tried disabling it as device administrator. Go to settings>general>security>device administrators and Uncheck Knox

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    Thanks. But Knox was unchecked. But now I know where "Device administrators" is located!
    AFayeH1970 likes this.
    11-01-2013 12:40 AM
  4. fredclock's Avatar
    I had EXACTLY the same problem after foxfi did the same thing. Anyone figure out how to fix?
    11-01-2013 01:00 AM
  5. Andrew McGibbon's Avatar
    Same problem here.
    11-24-2013 11:00 AM
  6. Vaso Arsenis's Avatar
    Solution is here: Settings>Security> "Clear All Credentials"

    Can't remove lock screen on my S3 w/4.3
    01-02-2014 11:36 AM
  7. skymann's Avatar
    THE SOLUTION can be found at App Brain

    Quotith I: "*Some Jelly Bean phones has locked-down the WiFi hotspot feature, because of that FoxFi will ask you to install a user certificate on those phones. The side effect is that Android system will require you to set a screen lock (and only allows Pattern, PIN or Password) when any security settings is changed. There is indeed a way to remove the lock screen while keeping the certificate: set a pattern lock and try to unlock the phone with a "bad pattern" for 5-10 times, it will show you an error message, now select "Forgot Pattern?" and enter your gmail/password. After these steps the screen lock will be removed without removing the certificate."

    The error message shows up as text at bottom center. You have to be quick entering your email and password or it times out.

    Thanks to Screen Lock - Can't get back to swipe-41604_112744502111836_1545280151_q.jpg
    Eric Korb likes this.
    01-10-2014 12:18 PM
  8. Eric Korb's Avatar
    Most of the time, my phone is with me - in my pocket or at my work area, so I don't need to use a pin or combination. I put in a pin for when it was needed (FoxFi) but now I can't get it back to swipe - the "Swipe" section is grayed out in the "Select screen lock" section and it says "Turned off by administrator, encryption policy, or credential storage."
    Any idea what I need to do to get swipe access back?
    This is exactly what happened to me with FoxFi. This solution fixed it. Thanks.
    01-12-2014 04:37 PM
  9. Spiro81's Avatar
    thank you
    03-05-2014 10:01 PM
  10. Wahab Butt's Avatar
    thnkx the problem is totally completely and easily solved by just going into settings/security/and just clicking on /"clear all credentials" and your problem will be solved hounestly im telling the truth
    05-14-2014 03:35 PM
  11. yarmouthshipping's Avatar
    that is greyed out on mine
    07-13-2014 09:57 AM
  12. Jeslinne Tingting's Avatar
    i had tried the same method, but unluckily i still cant get back to Swipe
    08-23-2014 10:01 AM
  13. Jeslinne Tingting's Avatar
    opps...i already can use swipe screen lock, but when i go back to settings for lock screen, the tab for Swipe still in grey. is that mean i couldn't set to others lock screen method or else it will appear the same problem?
    08-23-2014 10:03 AM
  14. Jalopiejoe's Avatar
    that is greyed out on mine
    "Clear all credentials" is greyed out on my Verizon Note 3 and can't be changed!
    08-23-2014 10:26 AM
  15. theShiz's Avatar
    Solution is here: Settings>Security> "Clear All Credentials"

    Can't remove lock screen on my S3 w/4.3
    Thanks so much. Just upgraded to lollipop on Nex10, was just trying out the security with lock screen notifications and then wanted to just go back to swipe and it was greyed out, (PANIC!!) tapped on help but that didn't do squat, but your simple instructions worked perfect! Not sure why the Google brains put in this extra step. Much simpler before
    hfisher01 likes this.
    11-19-2014 06:35 AM
  16. theShiz's Avatar
    thnkx the problem is totally completely and easily solved by just going into settings/security/and just clicking on /"clear all credentials" and your problem will be solved hounestly im telling the truth
    Not sure why no one is using this super simple solution (it seems.) Earlier another user posted this solution as well that I thanked, and it does work. In lollipop on Nex 10 I couldn't go back to swipe or none, but this does work! Even though I already fixed my issue because of the earlier solution, just wanted to say thanks anyway. Maybe this solution is just too simple to follow because most of the replies are to the very complicated ways to do it. Weird..... But not as weird as Google making it a bit more complicated to do. I forsee a lot of uninformed carrier personel telling customers to reset their carrier branded devices that get 5.0 in the coming months (years), to bring back "none or swipe", then they probably won't use security anymore. Again, not sure why Google did this.
    11-19-2014 06:36 AM
  17. FreezeFi's Avatar
    You were soooo right. I was hesitant as I didn't know what clearing "all" the credentials would do but I went for it and immediately after all my lockscreen options were not greyed out anymore. Suck's for VZ users though because my buddy's N3 from VZ is greyed out on that option. Big Thanks!
    11-25-2014 10:21 AM
  18. Abbylean_a's Avatar
    Go to Settings>Lock screen>screen lock then it will let you choose whatever pattern, fingerprint or what not.
    01-12-2015 12:44 PM
  19. chandanp's Avatar
    [Solved]None of the below suggestions of clearing credentials, unchecking device administrator, password security helped me to get back all the security options. However, recently I found out a alternative for solving this problem and get to use all the security options. First install (Firefly Locker) app from Play Store. Then while you launch this app, you get the options to customize the way you want the locker to perform, in this app you'll find the option to (Disable System Screen Lock), I was able to get all the options none of them greyed out and I was able to set a Pattern security on my phone successfully. Now since you do not want this (Firefly Locker) on your phone, you have another option (Enable Screen Lock) while you launch the app, simply untick it and your phone will have the security option you selected and without the locker screen.

    Samsung Note3 N900.
    JudithSchrag likes this.
    01-14-2015 01:10 AM
  20. Adrian Chairez's Avatar
    Thanks Looks like this "Clear All Credentials" worked. I was in the correct area but didn't scroll far down enough to see that option... LOL!!! Thanks again.
    03-05-2015 06:03 PM
  21. LogieBear98's Avatar
    Same time for me help
    03-07-2015 03:19 AM
  22. Anil Khurana's Avatar
    Thanks a lot.it worked on my Samsung note2 android phone.
    03-12-2015 05:30 AM
  23. oscar efrain's Avatar
    Thanks so much, I was about to apply factory reset.

    regards!
    03-24-2015 06:07 PM
  24. girishandroid's Avatar
    Thanks a lot man. You are amazing.. i was just confused since my "clear all credentials" option grayed out and i was clueless .. thanks


    Device: Samsung galaxy s4 - lollipop - India
    03-27-2015 06:53 AM
  25. Daveduncan49's Avatar
    Actually I can't remember password. From every thing I've read this not good, but idid it then multiple things happened, life I guess. But from another device IPAD I have gone into Android Device Manager and in the lock window it has a PW Set and confirm windows. The language it uses is "reset screen lock". Which I've done but to test to see if it communicated with the phone I added a 'message'. The message went through but it didn't reset the password.
    Now I'm stuck. I can't do a factory restore so I am trying different possible PW
    I found the thread about clear all credentials but sine I can't get into my device that's out? Correct? My wife also has an S4 if I need that to communicate
    HELP
    03-30-2015 10:44 AM
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