Originally Posted by
Nfluencedaworld I have done so. I am in works with Samsung and a General Manager at Bust Buy. Samsung has given me a free UPS slip to send my phone in, they want to have there techs take a look at it. Which I am fine with. I then asked how long will that take? They said about 2 weeks or more. They only have one repair center for all of the US and it is in TX. I live on the East coast. So I was like you want me to go two weeks without my business phone? I don't understand why they can not replace it and have me send it in through Best Buy. It is crazy. I wish Samsung was like Apple and had stores everywhere. Worse thing is I don't know what they are going to do with my phone. They could turn around and say we could not find anything wrong with it and try to bill me.
If Samsung was like Apple, we would have 4 inch screens, no replaceable battery, and no sd card support, among other things. When you are with somebody, you have to take all of them, not just the parts you like. I think most of Note 3 buyers are not into 4 inch screens, and no replacable batteries..
On you being without a phone for two weeks, IMO, you can buy one from Best Buy, Radio Shack, Sams, Cosotos(sp), all of them have at least a 14 day(2 weeks return policy), that should cover your two weeks, and return it.
Just my two cents..