So i bought my note 3 a few weeks ago. Ive downloaded several apps once i got the phone. Amoung them i downloaded a popular app called " Instagram " . Ive used this app on several devices before such as the Note 2, iphone 4s and 5 and they all have worked flawlesly.
However on my Note 3 whenever i select the option to record a video i encounter a consistent problem.
If i try to record a video using the front camera within the app Instagram my phone freezes, goes to a black screen, lags, and then tells me " Cannot connect to camera " . It then force quits the app. It does this everytime i try it.
Both the front and back camera work perfectly within the app when im taking a picture. I can even use the back camera to record a video, but if i try with the front camera to record a video i get an error.
Ive tried uninstalling the app and reinstalling it. Ive cleaned and cleared the cache, made sure no other camera apps or apps were running in the backround and even did a master reset on the phone.
Furthermore i called the AT&T store and figured i may have had a defective phone. They shipped me a new one and im still having the same issue with the new phone . Im still encountering the same problem whenever i try..
Im assuming this is a common occurance for everyone using the Note 3 and instagram, if not what can i do to fix this?
Please let me know if you can help.
However on my Note 3 whenever i select the option to record a video i encounter a consistent problem.
If i try to record a video using the front camera within the app Instagram my phone freezes, goes to a black screen, lags, and then tells me " Cannot connect to camera " . It then force quits the app. It does this everytime i try it.
Both the front and back camera work perfectly within the app when im taking a picture. I can even use the back camera to record a video, but if i try with the front camera to record a video i get an error.
Ive tried uninstalling the app and reinstalling it. Ive cleaned and cleared the cache, made sure no other camera apps or apps were running in the backround and even did a master reset on the phone.
Furthermore i called the AT&T store and figured i may have had a defective phone. They shipped me a new one and im still having the same issue with the new phone . Im still encountering the same problem whenever i try..
Im assuming this is a common occurance for everyone using the Note 3 and instagram, if not what can i do to fix this?
Please let me know if you can help.