LTE Doesn't Work on my Samsung Galaxy Note 3

[Kyo Kusanagi]

I bought a 4G SIM Card with 4G provider.

On my phone I have no LTE option, but in an HTC One of a friend with the same SIM card, he has the LTE option and the 4G symbol shows up.

On my phone the 4G symbol or the LTE network option never show.

Bought the phone here: Samsung Galaxy Note 3 Region Locked Smartphone - Black: Amazon.co.uk: Electronics

Did the latest firmware update through KIES 3 yesterday. Kies | SUPPORT | SAMSUNG UK

 

[msndrstood]

I believe you have a Chinese clone international model which does not have 4G LTE radios so you would not be able to access LTE service no matter what sim card you put in the phone.

Someone else may have more info but I believe this is correct from my Google search.

Sent via The Big, Bad, Beautiful Note 3

 

[anon8378318]

What model is the device? Carrier version or a 900/9005 model? Though 9005 models support 4G, it's international 4G and not carrier or USA compatible. The 900 has no LTE radios built in it.

Sent from my SM-N900P using Tapatalk

 

[Almeuit]

What model is the device? Carrier version or a 900/9005 model? Though 9005 models support 4G, it's international 4G and not carrier or USA compatible. The 900 has no LTE radios built in it.

Sent from my SM-N900P using Tapatalk

As said here OP you bought the 900...so no LTE radios are in the phone.. Hence why you are not getting LTE.

Sent from my T-Mobile Note 3 using AC Forums.

 

[dpham00]

Be careful if you choose to buy a new one, make sure it has lte on the band(s) and that your carrier supports

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[anon8378318]

As said here OP you bought the 900...so no LTE radios are in the phone.. Hence why you are not getting LTE.

Sent from my T-Mobile Note 3 using AC Forums.

Definitely went dunce mode not seeing the link. Yeah its an international factory unlocked 900 model. That model has no LTE radios.

Sent from my SM-N900P using Tapatalk

 

[Kyo Kusanagi]

It's an N9005, on the internet it says everywhere it has 4G and LTE. I don't see where's the problem...

Google for SM-N9005ZKEBTU and 4G

Samsung SM-N9005ZKEBTU (Samsung GALAXY Note 3 - Android Phone - GSM / UMTS) --> LTE and 4G
SM-N9005ZKEBTU - Samsung GALAXY Note 3 - Android Phone - GSM / UMTS - 4G - 32 GB - 5.7" - Full HD Su --> LTE and 4G

And I'm in Ireland in Europe. I told you guys the SIM card worked on an old HTC One bought here.

 

[JordanN9005]

I have the N9005 Version too (UK) and never see the LTE or 4G sign only HSPA+ my area hasn't got 4G yet I don't think 4G has only recently started rolling out in the UK a lot of cities don't have it yet only the bigger cities, only some parts of Northern Ireland have it have you checked with your network provider if your area has it? The only other thing is I can think of is have you got mobile data switched on?

Sent from my SM-N9005 using AC Forums mobile app

 

[Kyo Kusanagi]

I have the N9005 Version too (UK) and never see the LTE or 4G sign only HSPA+ my area hasn't got 4G yet I don't think 4G has only recently started rolling out in the UK a lot of cities don't have it yet only the bigger cities, only some parts of Northern Ireland have it have you checked with your network provider if your area has it? The only other thing is I can think of is have you got mobile data switched on?

Sent from my SM-N9005 using AC Forums mobile app

Tried with Mobile Data On or Off...nothing

 

[phillyphill]

Post screen shots of your network screen, where you can access the apn. It's under more settings also post the about device screen shot.

Sent from my SM-N900V using Tapatalk

 

[Kyo Kusanagi]

Here it goes:

 

[JordanN9005]

I think you may have actually got a replica where did you get the device from? Your missing LTE in the network mode part section here is what mine looks like...

Sent from my SM-N9005 using AC Forums mobile app

 

[Kyo Kusanagi]

I think you may have actually got a replica where did you get the device from? Your missing LTE in the network mode part section here is what mine looks like...

Sent from my SM-N9005 using AC Forums mobile app

Bought from here: http://www.amazon.co.uk/gp/product/...ag=hawk-future-21&ascsubtag=UUacUvbUpU3480896

Do you think Amazon would cheat the clients? So should I ask a refund to Amazon?

I have a strange feeling that if I change the network provider I'll have 4G...

 

[dpham00]

Bought from here: http://www.amazon.co.uk/gp/product/...ag=hawk-future-21&ascsubtag=UUacUvbUpU3480905

Do you think Amazon would cheat the clients? So should I ask a refund to Amazon?

Did you buy it ship and sold by Amazon? Or buy it through a third party on Amazon? Either way if it advertised 4GLTE and you don't have 4GLTE then contact the seller for a return

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[JordanN9005]

Only EE and a couple others have started rolling out 4G in the UK, what network is it your using?

Sent from my SM-N9005 using AC Forums mobile app

 

[Kyo Kusanagi]

Third party on Amazon. Anyway if i'll try first with another network operator befor asking for a refund.

I'm using Meteor from Ireland. In Ireland Vodaphone, 3, and O2 also support 4G already.

 

[JordanN9005]

Ok good luck

Sent from my SM-N9005 using AC Forums mobile app

 

[dpham00]

I have a strange feeling that if I change the network provider I'll have 4G...

Well for 4GLTE, it should say lte. Here is another screen

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[Kyo Kusanagi]

So you say if the option should always be there in the menu, even if there's no 4G signal available?

Maybe rooting the phone and using this app? https://forums.androidcentral.com/e...ils?id=com.cc.signalinfo&hl=en&token=8MfeXyvG,

 

[dpham00]

So you say if the option should always be there in the menu, even if there's no 4G signal available?

Maybe rooting the phone and using this app? https://forums.androidcentral.com/e...ils?id=com.cc.signalinfo&hl=en&token=qjjc0y8k,

Correct, the option should be in the menu if the phone is capable of lte, regardless of if your carrier or location has lte.

You can try that app, I doubt it would show any hidden lte radio though.

Personally if it was advertised with lte, the LTE should be accessible without root.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro