[Liar Xp]

I tried to charge my note 3 yesterday night and i failed to do so. I tried reboot the phone and yes i did manage to charge it but it wont last longer.it eventually stopped charging within 30 or 40 mins though the screen still display the symbol of charging.
Besides that the symbol of charging still there even if i switched off the powerpoint. I have to reboot my phone every single time if i wanted to charge. Am not sure what error is this but it was working well before the updates 2days ago. I need your helps

[clevin]

i am guessing you are using the official cable and plug?

have you tried wiping the cache?

[Liar Xp]

Yup. Im using the official cable and plug. May i know how to wiping the cache ?

[clevin]

turn the phone off, then press and hold power, home and volume up keys together until samsung logo appears. then pick "wipe cache".

[Liar Xp]

Do i need to do a full backup before take the action of wipe cache ?

[clevin]

no. wiping cache won't remove personal data.

Just make sure to select the correct item from the boot list. Do NOT choose factory reset.