09-01-2016 03:28 PM
29 12
  1. Tical's Avatar
    I recently had an odd problem with my phone - all of the photos and videos taken with the camera have disappeared. There was one remaining photo in the 'camera' folder visible in the gallery, so I know the folder isn't hidden/no media'd. I'm curious if anyone knows why, or to see if anyone has run into a similar problem. Information summarized below:

    • Camera was saving information to the INTERNAL storage, so not an SD card issue
    • I have another folder under DCIM called 'Note II' that housed all of my old photos from the last phone... those remained intact... only those in DCIM/camera were impacted
    • No other galleries were impacted, downloads, wallpaper folder, and even another folder within DCIM itself were not impacted
    • Using ES explorer and making hidden folders visible, I can see the thumbnails of the old photos in the DCIM/.thumbnails folder, but nothing in the camera folder itself
    • Not all of the photos were gone. Only those over a 2 weeks old... based on my drop-box uploads, there seem to be a 6 day window where this could have happened... everything before that window was gone, everything after was intact. It is possible that it simply happened in that window and I didn't notice (I don't browse the gallery that frequently), or that there was something about those pictures being older...
    • No new apps have been installed
    • New Photos show up no problem

    I personally had everything backed up to dropbox, so I did not lose anything. (lesson learned from my EVO LTE...RIP) This is more of a curiosity thing. Doing a search, it seems that this issue isn't unheard of, nor is it widespread. Below are a few links of people noting it here on AC either with the Note 3 or the S4, which makes me think it's a Samsung issue...

    Mind you, I filtered out any that looked like they were based on a failing SD card. That's a different problem. Examples:

    Again, I didn't lose anything, so though definitely good advice, things like "back up to dropbox/google+ next time" do not quite apply here. This is more to bring attention to this and/or centralize a resolution, if there is even one. Thanks and cheers!

    TL;DR - Photos/videos taken with Note 3 camera, and only those photos, vanishing without any explanation
    04-17-2014 12:54 PM
  2. the1m.polo's Avatar
    I'm having this problem on my M8

    Sent from my HTC6525LVW using AC Forums mobile app
    04-20-2014 04:21 AM
  3. JCGee's Avatar
    I am having the same issue twice now on the S5, android 4.4.2.
    Everything is stock, not rooted. Stock Camera app.
    Photos are in the Gallery app, under the "camera" album, the next minute, they arent.
    At first I thought I just deleted them all by mistake, but today it happened again and I know I didnt delete the pics.
    I've dug through with ES explorer, no dice. No SD card, Rebooted, nothing is sync'ed out to an account.
    At a loss here.
    05-02-2014 03:23 AM
  4. Edelyn Chua's Avatar
    I'm using an S5, android 4.4.2, and the same thing just happened to me. I'm pretty sure I didn't delete the pictures by accident. Photos that are downloaded, screenshot, or sent via whatsapp are still in the Gallery, only pictures taken on camera are missing :(

    I'm thinking could it be that Google Drive / Picasa automatically deletes pictures in phones after they are transferred in cloud? But it's quite ridiculous if it's done automatically without consent of the phone user.

    I hope it's not a bug issue as i've not even gotten my Galaxy S5 for a month after my Note 2's motherboard died on me slightly after a year of getting it :(
    09-15-2014 05:15 AM
  5. newmilinc's Avatar
    I have had similar issue twice this year since getting the Galaxy Note 3. 1st time I though I accidentally deleted the folder. This time I am sure I did nothing. Camera Roll just disappeared with all the pictures, but all folders I created and pics are still intact. Was NOT using an SD card. My mistake! I rooted the phone, used Disk Digger and did not find a trace of them. VERY disturbing glich in phone or software, unless it is a bug/virus or app that is doing this.

    Anyone else hear about this?
    09-26-2014 11:30 AM
  6. goldroger83's Avatar
    Hi all,

    Had the same problem, only last week's photos are still in the gallery. I had all my photos saved on internal storage. I tried everything with the several file explorer software, I purchased Android Data Recovery Pro but it doesn't connect to the device, apparently it's because the "USB mass storage" feature is no longer available on the new phones. I have a Galaxy S4 4.4.2 not rooted. I tried other data recovery softawres in trial mode and no one seems to be working, except "iCare" which can see a lot of files. the trial version should allow you to receover up to 30 files for free but when I select an image to see the preview it just crashes, so I'm not sure to purchase the full version ($100.00).
    I suppose I lost my photos after an update. Is there any way to use android 4.4.2 as USB mass storage? maybe that can fix the issue....
    Has any one got suggestion or solved this?

    10-27-2014 12:48 AM
  7. huntercous's Avatar
    Why, why, whyyyyyy? Why did 300+ photos just disappear from my stock Camera folder? S5 Active, not pointed to SD card that I am aware, only the last 4 pics that I took are still there. THIS is so utterly frustrating. Where are they????? Booooo
    10-29-2014 09:57 AM
  8. Candice Schepers's Avatar
    same here, i have 300 + photos that are missing.. happened on 10/29 as well..
    11-01-2014 09:09 PM
  9. Henry Capili's Avatar
    So the same thing happened to my Brother in laws Samsung S4 all the videos and pictures went missing that was stored in the internal memory. i also installed Android Data Recovery but no luck it stalled at 90% during the scan. the phone version is 4.4.2. unfortunately there was no back up on Google+ or Drop Box. when I did setup Google + it pick was able to pickup some older pictures but only a few of them.
    Any other tools out there that can recover the photos / vids ?
    11-26-2014 01:01 PM
  10. Mihajlo Cvetkovic's Avatar
    same problem here! photos and videos just disappear from my stock Camera folder! recovery software unsuccessful
    any ideas? rooting does not help
    02-09-2015 10:07 AM
  11. lterry913's Avatar
    I had this happen when i uninstalled an app... When the box to uninstall came up it said something about deleting all but media files and i did not check the box... All of a sudden no pictures and videos, so now i am set to auto backup and i will just purge every so often. There was a specific keyboard app that had this warning recently maybe it was a. I. Keyboard. But it has happened after uninstalling other free apps too. Stupid me for not figuring out out the first time. Hope this helps so backup Before deleting any app if you want to be safe. Sorry i can not help with recovery, i hope someone else can help.
    02-09-2015 11:35 AM
  12. SweetWater56's Avatar
    I lost about 1,500 pictures by removing my Facebook messanger application a couple of months ago. Google search this issue bc there's some type of temporary back up folder for deleted pictures or something like that. (If I remember right)

    Posted via the Android Central App
    02-11-2015 01:01 PM
  13. thechique's Avatar
    This exact same thing is happening to me. I can't believe that no one knows a solution for it, and no Samsung/Android people are commenting. It seems like a pretty common problem. I've had my phone since November, but the first time that I noticed any missing photos was the first few days of February. At that point, it almost seemed like everything older than a certain date was missing from my Camera folder. A few days ago, I noticed that now everything is missing except the last few days. Everything in the sub-folders is still intact. It seems like it has something to do with an update since it wasn't happening before (I look at my pictures all the time). I DEFINITELY have not deleted anything. I've checked Google + and Dropbox to see if a setting got changed. I thought maybe something had changed so they were automatically backing up and deleting from the device once they had. However, neither of these are set up (on purpose) and there are no archived photos for either of my gmail accounts. I have plenty of memory left on the phone.

    Thankfully, I keep my photos pretty organized in sub-folders and these have not been impacted. While I'd rather not lose any files, the pictures that I lost aren't critical. However, I'm going on a couple of trips this year and want to know that I can rely on my phone since I won't always have access to the internet or a computer to back them up to.
    02-17-2015 12:15 PM
  14. lterry913's Avatar
    Did you try installind es file explorer and enableing hidden files...this did help some of my photos came back...I did set google plus to auto backup and I did get a lot back. And yes it did happen after the last update I don't know if the app deletion with the warning or without was a coincidence or not.

    Install the file explorer and go to its settings and scroll down to show hidden files. Go to gallery and see if they show up...if not try turning off phone and restarting and see if they show up. Hopefully some will. After the update or delete of apps some pictures got put in a folder called .nomedia and it is a hidden file.
    02-18-2015 10:10 AM
  15. crjack's Avatar
    Over 1000 of my photos disappeared from my "Gallery" and also couldn't be found approaching the files from my camera mode. In Apps I checked the Cloud. I hadn't set it up to save pics, so they weren't there ( I set it up for the future!). EUREKA! I checked the folder called "My Files," and they were all there.
    SusieTX likes this.
    03-17-2015 02:46 PM
  16. lterry913's Avatar
    I think it's because the cloud can access those hidden files I was mentioning above...glad you found those.
    03-17-2015 05:48 PM
  17. SusieTX's Avatar
    This post just totally saved my life.
    06-22-2015 08:49 PM
  18. swatimadan's Avatar
    Hi...am facing the same issue, could you pls advice what exactly you do, I cannot find "cloud"in my apps..!! Would really appreciate the help.
    12-06-2015 10:14 AM
  19. swatimadan's Avatar
    Hi...am facing the same issue, could you pls advice what exactly you do, I cannot find "cloud"in my apps..!! Would really appreciate the help.
    12-06-2015 10:22 AM
  20. thechique's Avatar
    I tried everything in this string and wasn't able to recover any of my pictures. In general, I try to either move the pictures to another folder now or off of my phone altogether. The only folder that was lost was the Camera folder itself.
    01-11-2016 11:32 AM
  21. gemini_geek's Avatar

    Same thing happened to me today pics clicked in last 8 hrs gone , i have Samsung Note 2 with android 4.4.2 not rooted. reading all threads related to this it seems its a samsung related issue. i lost pics and videos of my kids at a party.
    01-24-2016 05:10 PM
  22. dosslenin's Avatar
    I'm on Galaxy S6 Edge+(3 months old) and Iost my camera photos. Its not there in My Files folder as well. Also i found in Storage that unnecessary data was 1GB that can be cleared. Does anyone know how to view that?
    01-31-2016 04:05 PM
  23. ievansetech's Avatar
    I have been losing my mind for 6 weeks, everytime I take a picture a few hours later the picture is gone, it leaves an image. At first I thought Microsoft OneDrive was deleting them after they sync. I have turned off OneDrive and my photos are still missing, so OneDrive is not the cause. I have no idea why my photos are disappearing, I took some very important pictures a few days ago and now they are gone - VERY FRUSTRATING.
    02-16-2016 05:08 PM
  24. ievansetech's Avatar
    I was able to resolve the issue with photos deleting, my photos were being saved on my SD card by default. Not sure what the issue is with the SD card but I changed the default back to the device storage.
    02-18-2016 10:35 AM
  25. SmallWind's Avatar
    Hi...can u guide me on how to recover those missing photos as i face the same issue as u share..thanks..
    03-24-2016 09:14 PM
29 12

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