I haven't been able to copy my photos from the DCIM folder on my external Samsung 64gb SD card to my mac. Partially I have been able to download about 4000 of my 6000+ photos with Kies. But only after trying countless times. After not being able to download any of the camera movies I deinstalled Kies and installed the latest version of Android File Transfer instead. It does give me access to the internal card and I can copy stuff to my HD (macbook pro -2.5Ghz Core i7- with OS 10.9.3) but when I try to access the external card I only get to access the Android,data,DCIM and LOST.DIR I can't go further then the Camera folder. When I copy the DCIM folder whole, it only copies the folder, not the content. If I try to open that folder or copy it to the HD it prompts the error: Can't access device storage. If your device's screen is locked, blahdiblah... How flippin hard can it be to access photos on a phone?!?! Is there a better way to sync photos without copying over the old ones? I have tried Kies, AFT, Airdroid, MobileGo. All to no avail. My Note 3 is running stock Samsung, and has had 2 updates in the time that I have been struggling with this problem, which is a couple of months since I bought it. It is driving me mad. I thought that iphone and itunes was bad, but this is way worse. Hope someone has an answer. Thank you.