1. athenatp's Avatar
    Hi everyone,
    I wanted to know how to decrypt my phone, I made the error of encrypting for company email. And now I want it off. I tried everything from uninstalling MobileOne and the Touchsmart. I did a search on android central nothing came up that was recent. The only thing I have read is to do a hard factory reset and it didn't even work for some. If that is my only solution, can you please tell me how to backup my phone, please. This is making my phone so miserable where I just feel like getting a new phone all together....Thanks for any answer. I wish I hadn't done this..... I only really want to back up my contacts....my pics are in google anyway and I don't have a sim card on the phone....so the rest I can reinstall....thanks.
    08-24-2014 07:52 AM
  2. athenatp's Avatar
    Never mind, I just read the thread with the "can't go back to swipe". I managed to clear the certificates, uninstall mobileiron and go back to swipe on the lock screen after entering the password in settings....
    08-24-2014 09:01 AM
  3. Hatim Asad's Avatar
    To back up your phone simply hook it to your pc and transfer or download everything. When you reset your phone use your Google account to re-download everything.
    02-17-2017 11:27 AM

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