I own a Galaxy Note 3 LTE and 2 weeks ago, it slipped out of my hand and fell on the ground and the outer glass screen cracked. Took it to a Samsung store where it was repaired with a 30 day warranty. Only for it to crack again after 40 mins! Took it back with the assurance that it had 30 days warranty and was shocked to hear that I would be charged again and for the full amount. £170.00 I paid. I've taken it to a mate who repairs phones and he has assured me the repairs won't cost any more than £35.00, parts included. So why did I get ripped off earlier? For absolutely nothing! I will never ever buy anything again that has the Samsung brand on it. Never!!!!