Note 3 - Random Shut down
Hello
I bought my note3 from an online retailer 2weeks ago, new.
The past week it has shutdown, on a several occasions, unexpectedly. I havnt seen it shudown unprompted, but have noticed that it wont 'wake' from sleep when I touch the screen (the screen remains off / black).
To turn the device on I have to hold the power for a long time (longer than when you usually turn it on).
When I bought the phone it prompted me to do a number of updates - but I assume this is normal (updating version of android etc).
I was wondering.....
Is there anyway to detect why my handset is turning off randomly? Is there anything I can to do to prevent this from happening? Or should I just ask for a refund? (i dont really want to do this, because the phone is GREAT, but dont want to live with somethign that shuts down without warning!
Sorry for the rambley message - any help would be greatly appreciated (please let me know if you need more info)
Thanks
Ross
P.S. This has happened twice today, but not once in the past 4days. (but had happened before then) Hope this makes sense
Hello
I bought my note3 from an online retailer 2weeks ago, new.
The past week it has shutdown, on a several occasions, unexpectedly. I havnt seen it shudown unprompted, but have noticed that it wont 'wake' from sleep when I touch the screen (the screen remains off / black).
To turn the device on I have to hold the power for a long time (longer than when you usually turn it on).
When I bought the phone it prompted me to do a number of updates - but I assume this is normal (updating version of android etc).
I was wondering.....
Is there anyway to detect why my handset is turning off randomly? Is there anything I can to do to prevent this from happening? Or should I just ask for a refund? (i dont really want to do this, because the phone is GREAT, but dont want to live with somethign that shuts down without warning!
Sorry for the rambley message - any help would be greatly appreciated (please let me know if you need more info)
Thanks
Ross
P.S. This has happened twice today, but not once in the past 4days. (but had happened before then) Hope this makes sense