1. BullGuard8's Avatar
    My uncle in Nigeria is telling me that he updated the OS on his Note 3 and lost all his pics. I am surprised as an update usually wouldn't do that?

    Any suggestions on how he can get them back?

    please give me step by step instructions so I can send it to him as a voice note on whatsapp

    thanks
    04-03-2015 09:55 AM
  2. Raptor007's Avatar
    Sorry to tell you, but they are gone forever. Its the same thing as updating your desktop/laptop computer if you don't backup first whatever you install over the current OS erases everything first.
    BullGuard8 likes this.
    04-03-2015 10:00 AM
  3. Golfdriver97's Avatar
    04-03-2015 10:02 AM
  4. BullGuard8's Avatar
    Sorry to tell you, but they are gone forever. Its the same thing as updating your desktop/laptop computer if you don't backup first whatever you install over the current OS erases everything first.
    that's really sad! We advanced users know how to do that but what about the grannies and old people who don't know any better!!
    04-03-2015 10:03 AM
  5. anon8380037's Avatar
    An update wouldn't remove the photos surely, it just resets some settings. Try the pc / usb to DCIM folder route, Gallery - Content to Display, Gallery - Albums /All, Google account Web page or Google+.
    BullGuard8 likes this.
    04-03-2015 10:27 AM
  6. Raptor007's Avatar
    I was doing some digging today and found some articles that may help your uncle.

    How to recover deleted photos on Android - AndroidPIT

    How to recover lost data on Android (rooted or not) - AndroidPIT

    I cannot guarantee this will help, but it may.
    BullGuard8 likes this.
    04-03-2015 10:50 AM
  7. Raptor007's Avatar
    that's really sad! We advanced users know how to do that but what about the grannies and old people who don't know any better!!
    It does depend on whether or not he chose factory reset (which is the best way to update) prior to updating or after updating. All may not be lost, but it could be.
    04-03-2015 10:51 AM

Similar Threads

  1. Prevent Apps that are on my Galaxy S4 phone from installing on my Note ?
    By Wingfan13 in forum Samsung Galaxy Note Pro 12.2
    Replies: 3
    Last Post: 04-03-2015, 05:49 PM
  2. Replies: 3
    Last Post: 04-03-2015, 05:47 PM
  3. What does the star in my notification bar mean?
    By damnyankees in forum Moto X (2014)
    Replies: 3
    Last Post: 04-03-2015, 04:51 PM
  4. 4/10 ship date now says 4/17
    By Juliann826 in forum Samsung Galaxy S6 edge
    Replies: 7
    Last Post: 04-03-2015, 04:28 PM
  5. Why did my Kyocera Hydro Icon screen go black?
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 04-03-2015, 10:41 AM
LINK TO POST COPIED TO CLIPBOARD