1. lisadeboer's Avatar
    Galaxy note 3
    Photos/videos have disappeared
    Phone not even a month old
    Everything in my gallery is gone
    Even from my sd card
    04-06-2015 02:19 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Were all of the photos and videos stored on the SD card, or were some of them also on Internal Storage?
    04-06-2015 03:06 AM
  3. lisadeboer's Avatar
    on both
    04-06-2015 09:01 PM
  4. B. Diddy's Avatar
    Use a file manager app like MyFiles or ES File Explorer. Look in the /DCIM/Camera/ directory on Internal Storage. Is anything there?
    04-06-2015 10:09 PM
  5. lisadeboer's Avatar
    Nothing there. Ticked hiden files still nothing
    04-06-2015 11:18 PM
  6. B. Diddy's Avatar
    Anything else lost, or just the photos/videos? Was anything being backed up to Google+ Photos or any other cloud storage?
    04-06-2015 11:28 PM
  7. lisadeboer's Avatar
    No and no
    04-07-2015 04:42 PM
  8. lterry913's Avatar
    There are a few threads about this and some are in the note 4 forum.
    I think its related to uninstalling apps... it seems to move pictures to a hidden file imo.
    >Install es file explorer and in settings check the box to show hidden files. Run a search and if it ask for a deeper search go ahead and do it.
    > activate google plus and set it to auto back up. You can set privacy settings as you wish so pictures do not get shared and basically only use it as a back up.
    >Run The google plus back up asap.
    Between these 2 processes I got all of my pictures and video back. In this day and age it is senseless to not back up you images and video to cloud as most phone are doing away with sd card any way.

    As I said my images and video disappeared after unistalling apps...I think it moved my images to a hidden file...some of the apps even gave a warning about deleting media files but I didin't check the box and wham...my stuff was gone until the process above was used. Good luck .
    B. Diddy likes this.
    04-07-2015 05:28 PM

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