1. andrusalo's Avatar
    Hello, I have a Samsung Note 3, everything was going great, until a few days ago that my screen started to go crazy. It keeps jumping up and down. Yes I can write, read, and use every button... but it's very annoying and distracting.

    The phone has fallen a few times,idk if that has anything to do with it... I also recently upgraded to lollypop, which could also be that. Thanks for any help provided
    04-08-2015 03:39 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! What do you mean by jumping up and down? Does it look like something is trying to scroll it? Does it happen on the homescreen or within apps?

    Have you already tried rebooting? How about a cache partition wipe? https://support.t-mobile.com/docs/DOC-11017
    04-08-2015 04:16 PM
  3. andrusalo's Avatar
    Thanks! And no, it's not like it's trying to scroll, it's more like it's having a seizure. It happens in all apps and in home screen.

    It only calms down (for a few secs) when I turn off and on the screen. The only app it won't jump as much, is with Clash of Clans and even then it does.

    I have not tried anything yet to fix the problem... I really have no idea as to what to do..

    Posted via the Android Central App
    04-08-2015 10:57 PM
  4. andrusalo's Avatar
    Tried the cache partition but it's the same :/

    Posted via the Android Central App
    04-08-2015 11:03 PM
  5. B. Diddy's Avatar
    Try Safe Mode, to see if the problem is being caused by a 3rd party app: https://support.t-mobile.com/docs/DOC-11473
    04-08-2015 11:33 PM
  6. andrusalo's Avatar
    Still doing it, even on safe mode.

    Posted via the Android Central App
    04-09-2015 05:56 AM
  7. B. Diddy's Avatar
    That's a bit worrisome. The next step may be to do a factory reset. If that still doesn't help, then try re-flashing the stock firmware via Odin: http://forums.androidcentral.com/amb...interface.html. Find the firmware here: Firmwares - SamMobile. If none of that works, then it must be a hardware problem.
    04-09-2015 10:18 AM
  8. andrusalo's Avatar
    Ok, for factory reset I need to do a back up right?

    Posted via the Android Central App
    04-09-2015 12:13 PM
  9. eve6er69's Avatar
    yes. make sure your contacts and other important things are backed up like pics and calendar. if its acting like its having a seizure i would venture to guess its something with the digitizer. maybe a ribbon got knocked loose on a drop or something of that sort. that can be a fairly pricey fix. id try the factory reset first but i have a funny feeling that its the digitizer or some hardware issue.
    04-09-2015 02:35 PM
  10. eve6er69's Avatar
    i dropped my phone on its backside and the screen didnt crack but the digitizer did and boom, no picture. so after that i have realized how sensitive the digitizers can be.
    04-09-2015 02:36 PM

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