Why can't I move apps?

[AC Question]

can't move apps

After updating my note 3 into 5.0 lollipop im unable to rearrange/move or delete apps from my home screen. Does anyone else having this issue with there phone?

 

[B. Diddy]

Re: can't move apps

Welcome to Android Central! First, are you on Easy Mode? I think the primary homescreen on Easy Mode can't be edited.

If you're not on Easy Mode, then try wiping the cache partition: https://support.t-mobile.com/docs/DOC-11017