1. Lk0ri's Avatar
    Hello, I am having trouble transferring all of my data from I0S to Android via Samsung Smart Switch. At first,Smart Switch was stuck on the "Connecting the device screen". I tried restarting my computer, reinstalling the program, and getting the latest drivers on my phone and my PC, but nothing was working, it was still stuck on that screen. Now however, every time i try to launch the program, it says " Close the previous version of Samsung UA, and then restart Smart Switch PC." and it won't launch. I couldn't find anything about Samsung UA, and have no idea what it is. Does anybody have an idea of what my problem could be?
    06-05-2015 04:46 PM
  2. Rukbat's Avatar
    Something got stuck somewhere. Go to Control Panel/Programs and Features and uninstall the Samsung programs (not the driver, though). Then reinstall Smart Switch and try again.
    06-05-2015 05:17 PM
  3. Lk0ri's Avatar
    Tried that multiple times and still the same error messages
    06-05-2015 11:41 PM
  4. redfoxl's Avatar
    Check to see if you have a Software Utility Application (UA) and/or Software Upgrade Assistant (UA) for Samsung on your Note 3 possibly installed by your wireless provider. Close those programs before launching Samsung Smart Switch.
    08-04-2015 06:06 AM
  5. korenbdo's Avatar
    LkOri - Did you ever manage to get this to work. Getting all the same error message. Had eliminated all the Samsung "UA"s and it still generates the same message. Let me know and if you have it, great, otherwise I'll keep digging a bit longer. Thanks DOK
    09-21-2015 12:40 AM
  6. Mish65's Avatar
    I'm having the same issue. Has anyone figured out what the problem is? I really need to back up my phone before I do a factory reset. thanks
    09-25-2015 02:27 AM
  7. SamsungS4Fan's Avatar
    I had the same issue. Stumbled on the fix. Shut down the Verizon Software Update program which usually starts with windows. Usually you can do this by clicking on the lower right corner of your desktop a little up triangle "show hidden icons" (if not already shown on your task bar), and right click on the Verizon Software Update and close it. After I did that Samsung Switch started normally.
    JR Spokane likes this.
    10-20-2015 06:55 PM
  8. JR Spokane's Avatar
    This fix worked perfectly. Thank you for posting.
    10-24-2015 07:27 PM
  9. gageblackwood's Avatar
    Thanks for the great tip. Dang Verizon software.
    01-04-2016 08:39 PM
  10. PapaSmurf777's Avatar
    Amazing. This worked perfectly. I have a Note 4 that I was having trouble backing up with Smart Switch. I had the issue described at the top of this thread, and was only able to get Smart Switch to work if I restarted my computer. I did a factory reset to try to resolve an issue, then was unable to open Smart Switch to Restore the backup. Following SamsungS4Fan's advice to close Verizon Software Update in the bottom right corner, allowed me to open Smart Switch without restarting, and then I could Restore without trouble. Thank you!
    02-26-2016 01:09 PM
  11. Monicatiekie's Avatar
    What if there is no Verizon Software??
    recDNA likes this.
    06-02-2016 04:04 PM
  12. LtCRock's Avatar
    I had the same issue. Stumbled on the fix. Shut down the Verizon Software Update program which usually starts with windows. Usually you can do this by clicking on the lower right corner of your desktop a little up triangle "show hidden icons" (if not already shown on your task bar), and right click on the Verizon Software Update and close it. After I did that Samsung Switch started normally.
    Worked for me as well. Thanks for posting!
    08-15-2016 10:21 AM
  13. tonyjpaco's Avatar
    I keep being told to shut off Samsung UA but can't find it . How do I do this
    09-17-2016 08:47 AM
  14. Rod Saunders's Avatar
    Thank you so much for that. It worked first time.
    11-07-2016 10:05 AM

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