1. AC Question's Avatar
    Hello everyone
    I rooted my note 3 awhile back using towelroot (because i dont know how to root so that was the easiest method) and it worked and used the root for a while and then almost a month ago i got an OTA update to 4.4.2 and i didn't know if i should unroot or what to do so i just installed the software update and it worked perfectly
    Today i got my lollipop update and i downloaded it but everytime i tried to install it it reaches to 28% and then crashes and reboots the phone without updating and when i open my phone it has a message that says update failed use kies (something like that)
    Can i get any help? I really want lollipop and having small knowledge about android isnt helping
    06-22-2015 08:28 PM
  2. itguyjax8430's Avatar
    Hello everyone
    I rooted my note 3 awhile back using towelroot (because i dont know how to root so that was the easiest method) and it worked and used the root for a while and then almost a month ago i got an OTA update to 4.4.2 and i didn't know if i should unroot or what to do so i just installed the software update and it worked perfectly
    Today i got my lollipop update and i downloaded it but everytime i tried to install it it reaches to 28% and then crashes and reboots the phone without updating and when i open my phone it has a message that says update failed use kies (something like that)
    Can i get any help? I really want lollipop and having small knowledge about android isnt helping
    Welcome to Android Central!

    Did you unroot the phone before you tried to start the update? You will need to do that before it will update the phone.
    06-25-2015 09:31 AM

Similar Threads

  1. Can't update to Lollipop
    By plim123 in forum Verizon Samsung Galaxy Note 3
    Replies: 7
    Last Post: 07-20-2015, 07:59 PM
  2. Disabling Voice-To-Text on Keyboard (5.0 Lollipop)
    By Hollins in forum Samsung Galaxy S5
    Replies: 2
    Last Post: 06-26-2015, 10:32 AM
  3. note 4 doesn't charge anymore
    By rogerrr24 in forum Hardware Hideaway
    Replies: 1
    Last Post: 06-23-2015, 02:56 AM
  4. S4 active update?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-22-2015, 07:54 PM
  5. i cant download apps or updates from the play store.
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-22-2015, 07:54 PM
LINK TO POST COPIED TO CLIPBOARD