1. AC Question's Avatar
    I have a Samsung Galaxy Note 3.. for the last two weeks for some reason my screen is always active unless I press the power button.. I've checked and made sure my screen inactivity is set to 15 seconds and I read that I should check my accessibility but couldn't see anything in there.. also tried looking at my smart stay but that is off... is there anything else I can try?

    Side note: If i get a notification at midnight and i dont see it until 7am my screen will stay on for hours.... annoying as hell especially if my phone isnt on charge.. just wastes my battery.
    03-01-2017 09:16 AM
  2. srkmagnus's Avatar
    If you haven't already, reboot the device and see if that fixes the problem. If it doesn't, then perform a factory reset but be sure to back up all your data before hand. Let us know how that works.
    03-01-2017 09:39 AM

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