11-26-2014 01:12 AM
37 12
tools
  1. dpham00's Avatar
    If you are responding to me, I am not sure who's dime it will be returned on. I bought it through Amazon, and I imagine it will either be resolved by Spigen or Amazon will pay for the seller's mistake. It sounds like Amazon is really stepping up admirably for other folks in my position - glad for that, but this shouldn't even be a thing.

    We'll see what happens. My case arrives today and I've already contacted Spigen through Amazon's system.
    If it is defective then amazon will cover the return shipping.though amazon didn't make me return it


    Sent from my iPhone 6 Plus
    10-27-2014 05:18 PM
  2. eao1991's Avatar
    Well at least Spigen has finally recognized the Verizon problem on their ebay page. Question now is whether or not they're going to be updating the design to accommodate Verizon's Note 4. They don't really respond to emails or tweets, so I honestly have no clue what the best way to get a response out of them would be. Not sure if I'm more upset at Verizon for the slight design change or Spigen since other case manufacturers have taken into consideration Verizon's weird mic position when designing their cases.

    Note 4 Poor Phone Audio Reports with Spigen Neo Hybrid Case Installed on N4-spigen.png
    10-27-2014 05:46 PM
  3. nugj's Avatar
    The left mic hole position is surely a consequence of the specific VzW internals most likely the radio tray (CDMA backwards compatible) and the antenna trace lines internally. There is no way for anybody in the business food chain to make up for such a change. It is a loser business wise no matter what they do. So I am sure it was not a frivolous decision on either Sammy's part of Verizon's part. Some of the case manufacturers clearly dropped the ball.
    10-27-2014 06:23 PM
  4. jazonbee's Avatar
    I purchased through Amazon from Spigen as well, made Spigen aware of the problem and asked to provide pictures/video of the problem. Please share information regarding Amazon stepping up as I was unaware.
    10-28-2014 04:14 PM
  5. cisSlacker's Avatar
    I just ordered a Neo Hybrid as the Verus I ordered is lost.
    +1 on the lost Verus. Pretty sure the company never actually shipped any cases.
    10-29-2014 07:35 AM
  6. pwscott's Avatar
    Just put the tape on the box here to return mine. Staying with the Seidio Case & Holster that I really wanted all along anyway. I planned to keep this as a second and probably more protective case, but I don't want to take a Dremel tool to it when there is that rubbery inner portion to deal with too.

    Same issue here with the Neo Hybrid Spigen case. To return or mod, that is the question.
    10-29-2014 08:20 AM
  7. nugj's Avatar
    Not sure which Verus you are referring to but I have a Thor from them. Had to modify it for VzW version. But really like that case. So I was willing to modify it to get it to work for me.
    10-29-2014 05:24 PM
  8. jmz768's Avatar
    I just received an email from Spigen..............

    Thank you very much for your purchase with us and I am sorry for the inconvenience you are experiencing.

    We have tested the Note 4 cases and while the cases are compatible with most domestic carriers (T-Mobile, AT&T, Sprint..etc) and all International versions of the phone, it looks like Verizon variant of the phone has the mic in slightly different location.

    Our developers have reviewed this variant and created a universal version of the TPU that will fit the Verizon version of the phone better!

    We will be able to ship out this TPU to you within 1-2 week time frame.

    Thank you so much for your patience and for letting us know of this variance so we can assist you more promptly.
    Once the replacement package has processed out, you will receive a separate email notification.
    10-29-2014 09:01 PM
  9. Preach2k's Avatar
    I just received an email from Spigen..............

    Thank you very much for your purchase with us and I am sorry for the inconvenience you are experiencing.

    We have tested the Note 4 cases and while the cases are compatible with most domestic carriers (T-Mobile, AT&T, Sprint..etc) and all International versions of the phone, it looks like Verizon variant of the phone has the mic in slightly different location.

    Our developers have reviewed this variant and created a universal version of the TPU that will fit the Verizon version of the phone better!

    We will be able to ship out this TPU to you within 1-2 week time frame.

    Thank you so much for your patience and for letting us know of this variance so we can assist you more promptly.
    Once the replacement package has processed out, you will receive a separate email notification.
    I have gotten the same email. I will have my Note 4 Friday Morning.

    Sent from my SM-N900V using Tapatalk
    10-29-2014 09:19 PM
  10. jmz768's Avatar
    I don't even care if they send me a replacement as the heart rate monitor is still going to be useless. I've already ordered a UAG that should be here in a couple days.
    10-29-2014 10:25 PM
  11. DarinK's Avatar
    This is the email I received from Spigen:

    Hello!
    Thank you for your patience.
    We have been receiving higher volumes of emails and orders recently and our customer service responses may get delayed from the usual response time.
    Thank you so much for your patience and for providing us with your order number.
    I’ll be more than happy to assist you with your question.
    I’m sorry to hear that you ran into some issues.
    I’d love to take a look at what the issue might be.
    Please send us:
    -A photo/video of the issue
    Thanks again for choosing Spigen.
    Hope to hear back from you soon!
    Sincerely,
    Juan


    I provided all of the details when I sent the original email. It's strange they would ask me to send a picture of the issue when they are already aware of it. I sent them a reply directing them to their Amazon page which has plenty of pictures showing the issue.
    10-30-2014 12:59 PM
  12. stalkizle's Avatar
    I purchased the Verizon Note 4 with the Spigen Neo Hybrid case and it looks like they have fixed the issue with the mic by making a tunnel in the inner part of the case. I did a recording test of the mic with and without the case and it sounds great. That being said I can't seem to get the heart rate sensor to work consistently despite an insert saying it should... I only got it to work once.
    puu.sh/
    d5Wdy/8b17bd310d
    .PNG

    puu.sh
    /d5Wgz/87c720d062
    .jpg
    Remove the line breaks, my account is too new to post links.
    11-26-2014 01:12 AM
37 12

Similar Threads

  1. HTC One M7 having issues with calls.
    By Lucidgeek in forum HTC One M7
    Replies: 6
    Last Post: 04-01-2015, 07:36 PM
  2. Droid Maxx on T-mobile
    By douglasbnorton in forum Motorola Droid MAXX
    Replies: 3
    Last Post: 11-05-2014, 11:47 PM
  3. Note 4 $30 off and all other TMobile phones and tablets until 10/28/14
    By Sammuel1973 in forum Samsung Galaxy Note 4
    Replies: 2
    Last Post: 10-23-2014, 08:31 PM
  4. Where are my call settings on my Samsung gt s6810p?
    By wee wifie in forum General Help and How To
    Replies: 1
    Last Post: 10-23-2014, 06:21 PM
LINK TO POST COPIED TO CLIPBOARD