Honey_184
Well-known member
Same here... mailed 10/23 - still says "Not Received" so I used the "Contact Us" page and asked this morning. Got this about 15 minutes later... phew?
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Thank you!
Your device has been received.
Submission ID XXXXXXXXX
Dear Valued Customer
You recently traded in your device using the Verizon Device Recycling online program. We have received your device and your device submission ID is included above.
The device will be evaluated by our inspectors and you should expect to receive your credit (depending on device condition) within 4-6 weeks.
Thank you!
Verizon Device Recycling Team
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I know it's too late to be of any use to you now, but if in the future you ever want to trade in a phone to VZW, you can do it in store and receive immediate credit for it. My husband and I traded in our phones at a corporate store and received our trade in receipts, with the gift card numbers printed directly on them.