10-19-2014 04:01 PM
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  1. itsnotmeitsyou's Avatar
    Well if that's the case, I'm thinking the notification system may not be updating hence all the shippings going out...
    Is your situation similar to mine? You got your text and everything but it's still showing as "ready for UPS?"
    10-11-2014 05:46 PM
  2. honey_bee_33's Avatar
    Is your situation similar to mine? You got your text and everything but it's still showing as "ready for UPS?"
    Yep! Same situation it seems. They took the tax payment of 69 bucks off my card then i received the email this morning around 7am. Nothing else after that. Ive been checking ups site like a halk and no moments. Oh and another thing, i never received a text. I got an email instead.
    10-11-2014 05:50 PM
  3. itsnotmeitsyou's Avatar
    Yep! Same situation it seems. They took the tax payment of 69 bucks off my card then i received the email this morning around 7am. Nothing else after that. Ive been checking ups site like a halk and no moments. Oh and another thing, i never received a text. I got an email instead.
    I got an email and a text. Does your email say that the phone shipped and give an estimated delivery date? My status on the Tmobile site also changed to shipped.

    According to Tmobile, UPS has the phone, but according to UPS, Tmobile still has the phone.
    10-11-2014 05:55 PM
  4. CehowardNote7's Avatar
    Mine shipped too, Monday by 3pm I paid for overnight shipping. Can't wait!

    Posted via Android Central App
    I paid for ground shipping, but they gave me overnight!! Three cheers for Tmobile..
    10-11-2014 05:56 PM
  5. honey_bee_33's Avatar
    I got an email and a text. Does your email say that the phone shipped and give an estimated delivery date? My status on the Tmobile site also changed to shipped.

    According to Tmobile, UPS has the phone, but according to UPS, Tmobile still has the phone.
    No text, only an email and the date says 10/22 for delivery. Man i truly hope that's not the case of 10/22. That's 5 dang days after launch date
    10-11-2014 05:58 PM
  6. CehowardNote7's Avatar
    Man I love this thread and can feel all the excitement. . I probably won't get mine until the 17 th so gonna live vicariously through all you guys. Keep all those updates coming!!

    sent from my Galaxy Note 3 via Tapatalk
    Yes, the excitement is fantastic. To generate that much interest, the Note 4, IMO, is worth the price and more..
    TheDonJ77 likes this.
    10-11-2014 06:00 PM
  7. Frozen Corpse's Avatar
    I paid for ground shipping, but they gave me overnight!! Three cheers for Tmobile..
    If this is true, people who paid for overnight should get refunded. Sounds fair to me.

    Samsung Note 3 4.4.2 32GBs Black // T-Mobile
    Posted via Android Central App
    10-11-2014 06:00 PM
  8. itsnotmeitsyou's Avatar
    No text, only an email and the date says 10/22 for delivery. Man i truly hope that's not the case of 10/22. That's 5 dang days after launch date
    Oh dang, I guess I shouldn't complain that I'll at least have mine on the 14th if it doesn't arrive on the 13th. But in your case, I would disregard that 10/22 eta. Tmobile said everyone should have their phone by next Friday.. So worst case scenario you'll have it then.
    honey_bee_33 likes this.
    10-11-2014 06:01 PM
  9. honey_bee_33's Avatar
    Oh dang, I guess I shouldn't complain that I'll at least have mine on the 14th if it doesn't arrive on the 13th. But in your case, I would disregard that 10/22 eta. Tmobile said everyone should have their phone by next Friday.. So worst case scenario you'll have it then.
    Right! So I'm gonna just kick back wait and read all of you guys post about receiving yall note 4. I know there will be lots of screen shots posting.
    CehowardNote7 likes this.
    10-11-2014 06:07 PM
  10. CehowardNote7's Avatar
    Mine is on it's way.
    Attachment 140538
    Same here, I just did a copy and past off my ups screen..

    ------------------
    Scheduled Delivery:
    Monday, 10/13/2014, by 3:00 P.M.(by end of day for residential deliveries)
    -------------------
    10-11-2014 06:12 PM
  11. CehowardNote7's Avatar
    My Note 4 has been shipped??? A shipping label has been created but the information from T-Mobile and UPS about a delivery date is confusing.

    • The T-Mobile website shows that my order has been shipped, but...
    • The UPS Ship Notification says, "Scheduled Delivery Date: Monday, 10/13/2014"
    • The email from T-Mobile says, "Carrier estimated delivery date: 10/18/2014"
    • The tracking number only shows a label created on 10/11/2014

    So, I'm not going to get excited until UPS has the package and the tracking status has been updated.
    That's the spirit Willy. We seniors have to take excitement cooly..
    10-11-2014 06:24 PM
  12. Closingracer's Avatar
    If this is true, people who paid for overnight should get refunded. Sounds fair to me.

    Samsung Note 3 4.4.2 32GBs Black // T-Mobile
    Posted via Android Central App
    From my chat they sound they won't

    Sent from my SM-N900T using Tapatalk
    10-11-2014 06:30 PM
  13. CehowardNote7's Avatar
    Yaaaay, woke up this morning to a ups tracking number and a T-Mobile shipping email.........STOKED
    I sent a special envoy to Tmobile demanding that they process and ship your phone ASAP.. I used all my clout to get this done. I told them I was going to refuse shipment of my phone if Tmobile doesn't ship your phone. It was NOT RIGHT for me to get a phone when I just preordered, and you had preorderd from day one. lol lol lol, just kidding!!

    Glad you finally on this fun bandwagon..
    TheDonJ77 likes this.
    10-11-2014 06:36 PM
  14. TheDonJ77's Avatar
    I sent a special envoy to Tmobile demanding that they process and ship your phone ASAP.. I used all my clout to get this done. I told them I was going to refuse shipment of my phone if Tmobile doesn't ship your phone. It was NOT RIGHT for me to get a phone when I just preordered, and you had preorderd from day one. lol lol lol, just kidding!!

    Glad you finally on this fun bandwagon..
    That was awesome!!! I knew you had clout..
    10-11-2014 06:39 PM
  15. CehowardNote7's Avatar
    based on the promotions we have. The Note 4 can be pre-ordered but there is no ongoing promotion for a free expedited shipment of the phone. If there was, we would gladly have it available for everyone


    According to a rep through Chat.... God This is why I finally decided to leave T-mobile and pay the ETF. Customer service doesn't know what they are doing. Called in 4 times to get a Cel Fi Signal booster and 1 person helped me and said she would call back but never did when they received my old one . 2 others said it wasn't there yet UPS said it was. another said he would order it but they canceled it and then the last person finally asked got it done.


    I left T-mobile the First time because I had phone insurance and my Sidekick screen just died after a year old so paid for the phone to be fixed. Got a replacement that didn't work and went through Customer Service to get a replacement phone between a Blackberry pearl and Sidekick slide or whatever. Took me like 3-4 Hours to get this replacement.


    Seriously leaves a sour note with them and might move again when i stop paying for the phone
    Sorry about your experience.Nobody is perfect, and just like you had a bad experience through luck of the draw in CS reps, 1000 others have had good experiences, along with the cheapest plan.

    I got super service everytime I call. Even this last bit, I preordered on the 9th, got it shipped on the 10th, I paid for ground, they gave me next day air, and I got a $30 credit because they made a mistake in my total, but corrected it. But, for my inconvience, they gave me a $30 credit.

    As you can see my experiences have been just the opposite.

    Luck to you,
    10-11-2014 06:46 PM
  16. Closingracer's Avatar
    Sorry about your experience.Nobody is perfect, and just like you had a bad experience through luck of the draw in CS reps, 1000 others have had good experiences, along with the cheapest plan.

    I got super service everytime I call. Even this last bit, I preordered on the 9th, got it shipped on the 10th, I paid for ground, they gave me next day air, and I got a $30 credit because they made a mistake in my total, but corrected it. But, for my inconvience, they gave me a $30 credit.

    As you can see my experiences have been just the opposite.

    Luck to you,
    My customer service has for the most part been horrible

    Sent from my SM-N900T using Tapatalk
    10-11-2014 06:50 PM
  17. CehowardNote7's Avatar
    with the details you gave I was able to find a specific update regarding this. But the expedited fee is not waived in this case, they customer that experience this will just get a email to notify them of the correct shipment date.
    But the fee would still be a valid charge.

    The phone will be launching on the 17th, the email that was sent out was to make sure everyone know that of the correct date. That would be all the notification email details, not a waived of any fees regarding the fee. All shipment fees are still applicable.
    *regarding the shipment


    - this is so annoying ... Why should I pay $24.99 + Tax when other people arent
    I feel your annoyance, and rightfully so. However, we who didn't pay the $24.99 for overnight felt like that was TOO MUCH. And we CHOSE NOT TO PAY $24.99. Sure, I am paying $803 for the phone, but I be dam if I pay $25 for overnight. It seems a LOT OF OTHERS felt the same way, and we all clicked on the UPS Ground for $6.99. Others like yourself, picked the high price and faster shipment. IMO, what Tmobile is saying, regardless what others are getting, you chose the $24.99 over night and that is what you are getting , end of story.

    Sometimes it pays to go for the cheaper route!!

    Just my opinion...
    10-11-2014 06:54 PM
  18. Closingracer's Avatar
    I feel your annoyance, and rightfully so. However, we who didn't pay the $24.99 for overnight felt like that was TOO MUCH. And we CHOSE NOT TO PAY $24.99. Sure, I am paying $803 for the phone, but I be dam if I pay $25 for overnight. It seems a LOT OF OTHERS felt the same way, and we all clicked on the UPS Ground for $6.99. Others like yourself, picked the high price and faster shipment. IMO, what Tmobile is saying, regardless what others are getting, you chose the $24.99 over night and that is what you are getting , end of story.

    Sometimes it pays to go for the cheaper route!!

    Just my opinion...
    If your giving people who paid $6.99 overnight you should refund me the difference then as well

    Sent from my SM-N900T using Tapatalk
    10-11-2014 06:57 PM
  19. int_architect's Avatar
    If your giving people who paid $6.99 overnight you should refund me the difference then as well
    This is a good point. TMO should at least reduce the shipping to $6.99. I selected ground but was upgraded to next day.

    N3 via AC App
    Moneyman202 likes this.
    10-11-2014 07:04 PM
  20. CehowardNote7's Avatar
    My customer service has for the most part been horrible

    Sent from my SM-N900T using Tapatalk
    From my experience, it is "luck of the draw".. Banks for instance, sometimes the same bank is awesome, then out of the blue in another situation with the same bank, I draw a HORROR CS REP!!
    When I get that CS REP from H*LL, I asked to speak to their supervisor. I even had ones to tell me no supervisor is available and/or hang up on me. But, when I am persistent and go up the chain, I get satisfaction..Got lots of stories of bad CS REPS, and stories where I overcame them..
    The best one was with Walmart. I was trying to return something that cost $33, they refused. I went to supervisor, to manager, all refused. I didn't give up. I called corperate hq, they called me back, I told them the problem, they told me to go back to that same store where I was refused, and there will be a $75 credit waiting for me, and I told them in frustration, I threw the item away, they said no matter!

    Just telling you all this because I know you can run into bad cs reps, and get ****ted..

    again, luck to you
    10-11-2014 07:12 PM
  21. Closingracer's Avatar
    From my experience, it is "luck of the draw".. Banks for instance, sometimes the same bank is awesome, then out of the blue in another situation with the same bank, I draw a HORROR CS REP!!
    When I get that CS REP from H*LL, I asked to speak to their supervisor. I even had ones to tell me no supervisor is available and/or hang up on me. But, when I am persistent and go up the chain, I get satisfaction..Got lots of stories of bad CS REPS, and stories where I overcame them..
    The best one was with Walmart. I was trying to return something that cost $33, they refused. I went to supervisor, to manager, all refused. I didn't give up. I called corperate hq, they called me back, I told them the problem, they told me to go back to that same store where I was refused, and there will be a $75 credit waiting for me, and I told them in frustration, I threw the item away, they said no matter!

    Just telling you all this because I know you can run into bad cs reps, and get ****ted..

    again, luck to you
    There ALL bad.... I left the first time because if horrible customer service and very well again in 24 months

    Sent from my SM-N900T using Tapatalk
    10-11-2014 07:13 PM
  22. Android4life47's Avatar
    Ok I really don't know what is going on.. Tmo gave me the run around yesterday so much that I said I'm done when I get the note I get... Then I get my tracking number and it says deliver by the 21th but on the side of the Web page it said that it was shipped next day air... This will be the 1st and last time I will order my phone on line......
    Attached Thumbnails T-Mobile Samsung Galaxy Note 4 now shipping-1413073851770.jpg   T-Mobile Samsung Galaxy Note 4 now shipping-1413073869070.jpg  
    10-11-2014 07:31 PM
  23. itsnotmeitsyou's Avatar
    Ok I really don't know what is going on.. Tmo gave me the run around yesterday so much that I said I'm done when I get the note I get... Then I get my tracking number and it says deliver by the 21th but on the side of the Web page it said that it was shipped next day air... This will be the 1st and last time I will order my phone on line......
    Your phone was already picked up and has next day delivery. You will receive it Monday. Create a UPS account and it will show you UPS's estimated delivery date.
    10-11-2014 07:38 PM
  24. Springfield98's Avatar
    Shipment Progress
    What's This?
    Location Date Local Time Activity
    Chicago, IL, United States 10/11/2014 7:30 P.M. Arrival Scan
    Louisville, KY, United States 10/11/2014 3:24 P.M. Departure Scan
    10/11/2014 1:01 A.M. Origin Scan
    United States 10/10/2014 5:37 P.M. Order Processed: Ready for UPS

    Yes I will have mine Monday
    10-11-2014 07:49 PM
  25. Brandwin's Avatar
    I hope all T-Mobile NOTE 4's are defective. Haha
    reesh11, CehowardNote7 and Mprego like this.
    10-11-2014 07:54 PM
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