11-06-2014 05:58 PM
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  1. j8rr3tt's Avatar
    Alright, Im a noob on here, clearly. But I've been watching this thread for a few days, and I've been hitting refresh on my email and my order status about every 5 minutes or so. Id definitely say that it is an addiction. but I'm getting pretty ticked here. I, like many here, pre-ordered on day one, and my status is still showing "preparing to ship". Black N4, I'm in Ohio. I also chatted with a rep... it also got me no where. I did tell the rep that if I did not receive my order by release day, that I would be going to the store to buy one and refusing my order when it got here. The rep assured me that was option. I hate AT&T...maybe switching back to T-mo next year.
    Nicolewelker22 and robcassman like this.
    10-15-2014 09:47 AM
  2. Kurt85's Avatar
    Well, now when logged into my AT&T account my SIM is showing as backordered. 9/21 order date to Chicago area, and I have a feeling it'll be next week at best before I see a phone. This is ridiculous. A pre-order officially means nothing from what I can tell.
    j8rr3tt and robcassman like this.
    10-15-2014 09:47 AM
  3. Nicolewelker22's Avatar
    Still preparing to ship...
    10-15-2014 09:53 AM
  4. boufa's Avatar
    I have tried to be nice, but it's been a long morning for a few AT&T employees. So far not much progress. I am going to order another one for overnight and see which one gets here first.
    Just hung up.. Supervisor is working hard. However.... My order a second unit for overnight has hit a snag. They are backordered! But only for premier customers. They have about 1000 units available in standard, but premier is sold out. Grrr. Frustrating to say the least.

    Yes, I know, 1st world problems, but still frustrating.
    Matthew Reed and iamdld like this.
    10-15-2014 09:57 AM
  5. Chris McPherson1's Avatar
    I am also in Ohio and ordered a Black n4 on 9/19. I wonder if they are shipping to us Ohians yet? Anyone here in Ohio have theirs shipped yet?
    10-15-2014 10:01 AM
  6. Patrik19's Avatar
    I live in Louisiana... Yesterday my black N4 shipped at 6:30 from Fort Worth, Texas... 8:08 am, it is now in Memphis, Tennessee... What route are they taking?!
    10-15-2014 10:04 AM
  7. asth4's Avatar
    Galaxy note 4 black shipped to NYC ordered on 9/19....will be delivered Thurday!
    I'm jelly, I live in NY too.
    10-15-2014 10:12 AM
  8. ChemMan's Avatar
    I am hoping it is on a plane headed to Denver, then a slow mail truck up the east slope an into my post office in the high country. I will then go chase it down. Otherwise it goes to a second post office and then transferred to a mail delivery contract worker who brings it to my mailbox in the mountains, usually just before 10 at night. I know I will have it before Friday if all goes well.


    Service Type: USPS Tracking™

    Shipment Activity Location Date & Time
    -------------------------------------------------------------------------------------------------------------------
    Departed USPS Facility FORT WORTH, TX 76161 October 15, 2014 6:18 am
    Arrived at USPS Origin Facility FORT WORTH, TX 76161 October 14, 2014 11:16 pm
    Departed Post Office FORT WORTH, TX 76161 October 14, 2014 5:35 pm
    Picked Up FORT WORTH, TX 76161 October 14, 2014 3:28 pm
    10-15-2014 10:15 AM
  9. ahhChu's Avatar
    Sorry I meant which shipping carrier.
    Oh UPS. I use UPS all the time for work. I guess ATT didn't want to pay the extra fees for Saturday deliveries.
    10-15-2014 10:18 AM
  10. caseyf's Avatar
    I wonder if I'm getting the shaft because I'm premier? I know some premier members said that theirs have shipped, but I also saw the other post saying that the premier stock is sold out but non premier has plenty stock and you can order right now and get it shipped out right now. If that is the case, I should have been towards the front of the line in the premier stock regardless with me ordering it on the first day. This is so stupid.
    10-15-2014 10:23 AM
  11. Kurt85's Avatar
    I would have thought as a new customer I had a good chance. I thought new customers were the only people these companies cared about??

    I'm just feeling bitter. Anyone else in the same boat as me, not being able to cancel a pre-order due to the samsung trade-in promo?
    10-15-2014 10:29 AM
  12. Russell11's Avatar
    Im from pa too .. Lol usps didn't update yet at least you know where yours is
    10-15-2014 10:40 AM
  13. iamdld's Avatar
    Just hung up.. Supervisor is working hard. However.... My order a second unit for overnight has hit a snag. They are backordered! But only for premier customers. They have about 1000 units available in standard, but premier is sold out. Grrr. Frustrating to say the least.

    Yes, I know, 1st world problems, but still frustrating.
    Great, I have to order through retentions and can't order until Friday. If they are already on backorder I may be waiting a while.
    10-15-2014 10:53 AM
  14. sriramssg's Avatar
    Guys,

    I guess the best thing is to cancel your pre orders and go to the store on 17th to get the Phone.
    10-15-2014 10:57 AM
  15. caseyf's Avatar
    Just talked to a customer service rep for the 5th time. Basically this time they just sured up a few suspicions about premier vs non-premier. There are multiple warehouses and each warehouse has 2 stock piles so to speak, a premier pile and a non-premier pile. I asked why were people able to place an order right now and have it shipped out almost immediately, but I ordered on day one and mine is still processing, and it's because I'm premier. I specifically asked if it was back ordered and told her I had heard rumors of some premiers being back ordered and she assured me that it wasn't, and that it would get shipped between now and the end of the day on the 16th. But of course she said if I hadn't had any change in status by then to call back and they would investigate further. So basically no new info, just old info being elaborated on a little further. I'm in MS so I assume I'd be coming out of Texas (hasn't almost everyone here had their shipments come out of Texas?) Do we have any premier members here that have had a black model ship out of Texas?
    10-15-2014 11:21 AM
  16. asth4's Avatar
    Just talked to a customer service rep for the 5th time. Basically this time they just sured up a few suspicions about premier vs non-premier. There are multiple warehouses and each warehouse has 2 stock piles so to speak, a premier pile and a non-premier pile. I asked why were people able to place an order right now and have it shipped out almost immediately, but I ordered on day one and mine is still processing, and it's because I'm premier. I specifically asked if it was back ordered and told her I had heard rumors of some premiers being back ordered and she assured me that it wasn't, and that it would get shipped between now and the end of the day on the 16th. But of course she said if I hadn't had any change in status by then to call back and they would investigate further. So basically no new info, just old info being elaborated on a little further. I'm in MS so I assume I'd be coming out of Texas (hasn't almost everyone here had their shipments come out of Texas?) Do we have any premier members here that have had a black model ship out of Texas?
    Then I wonder why mine is still being prepared, I'm not premier.
    10-15-2014 11:26 AM
  17. caseyf's Avatar
    Then I wonder why mine is still being prepared, I'm not premier.
    I keep trying to find rhyme or reason but honestly I don't think there is any at all. The only thing even close I can think of is maybe the premier from my warehouse is delayed but the non-premier from your warehouse is delayed. I dunno nothing makes any sense at this point.
    asth4 likes this.
    10-15-2014 11:29 AM
  18. wyang10's Avatar
    I was waiting since yesterday hitting refresh button around the clock. It didn't change from preparing to ship from the moment I placed the order on 9/21. I just tried the live chat service from att, and the rep tells me phone is back ordered and there are not enough stock, so she can't tell me how long it will take. I'm pissed off because I'm hearing these people who placed orders last week and getting their shipping confirmations.
    So I tried to cancel the order. and now the rep says she can't because my phone is being prepared to ship. I asked her how's that even make sense, and she repeats, "your phone is being prepared to ship". I asked her to clarify whether it was backordered, or is being prepared to ship, and she repeats again, "your phone is being prepared to ship". trying to **** me off more?
    10-15-2014 11:29 AM
  19. caseyf's Avatar
    I was waiting since yesterday hitting refresh button around the clock. It didn't change from preparing to ship from the moment I placed the order on 9/21. I just tried the live chat service from att, and the rep tells me phone is back ordered and there are not enough stock, so she can't tell me how long it will take. I'm pissed off because I'm hearing these people who placed orders last week and getting their shipping confirmations.
    So I tried to cancel the order. and now the rep says she can't because my phone is being prepared to ship. I asked her how's that even make sense, and she repeats, "your phone is being prepared to ship". I asked her to clarify whether it was backordered, or is being prepared to ship, and she repeats again, "your phone is being prepared to ship". trying to **** me off more?
    Just to **** you off more, it's not even people ordering it last week, people ordered it yesterday and got it shipped out within hours of placing the order.
    10-15-2014 11:35 AM
  20. screwhead728's Avatar
    Have anyone gotten their phone shipped today? This is to the people like me that it still says "preparing to ship".
    denarella89 likes this.
    10-15-2014 11:36 AM
  21. Kurt85's Avatar
    Have anyone gotten their phone shipped today? This is to the people like me that it still says "preparing to ship".
    I was thinking that too, doesn't seem like there have been any reports of that yet today.
    denarella89 likes this.
    10-15-2014 11:37 AM
  22. hacker79's Avatar
    I ordered my white note 4 on September 21st at an at&t store in So. Cal and my order page shows that back ordered SIM thing as well. Has anyone here that had the back-ordered SIM status have their order ship out yet? It is frustrating to see people that just ordered the note 4 get a tracking number already. Including people in California! I am not a premier member either.

    I am starting to wonder if I'm even going to get it this week. Which sucks as I've been needing a new phone since June and have been waiting for the Note 4 to come out.
    10-15-2014 11:38 AM
  23. Nicolewelker22's Avatar
    Have anyone gotten their phone shipped today? This is to the people like me that it still says "preparing to ship".
    Not me :/
    10-15-2014 11:39 AM
  24. aspj111's Avatar
    I was waiting since yesterday hitting refresh button around the clock. It didn't change from preparing to ship from the moment I placed the order on 9/21. I just tried the live chat service from att, and the rep tells me phone is back ordered and there are not enough stock, so she can't tell me how long it will take. I'm pissed off because I'm hearing these people who placed orders last week and getting their shipping confirmations.
    So I tried to cancel the order. and now the rep says she can't because my phone is being prepared to ship. I asked her how's that even make sense, and she repeats, "your phone is being prepared to ship". I asked her to clarify whether it was backordered, or is being prepared to ship, and she repeats again, "your phone is being prepared to ship". trying to **** me off more?
    On the phone with a CR right now, getting the same runaround.
    10-15-2014 11:39 AM
  25. simran dulai's Avatar
    I ordered on 20th of last month and still says "preparing for shipment". I live in California and tried to contact at&t twice. The first time I called, the guy hung up on me and the second time I called, the lady tells me to wait until tonight, and if its not shipped, she said to cancel the order and pickup the phone from store on Friday. But thankfully, unlike a lot of people my phone is still processing and not on a backorder .
    10-15-2014 11:40 AM
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