11-06-2014 04:58 PM
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  1. hacker79's Avatar
    I ordered on 20th of last month and still says "preparing for shipment". I live in California and tried to contact at&t twice. The first time I called, the guy hung up on me and the second time I called, the lady tells me to wait until tonight, and if its not shipped, she said to cancel the order and pickup the phone from store on Friday. But thankfully, unlike a lot of people my phone is still processing and not on a backorder .
    I would do that too, but I really don't want to miss out on the $200 promo. I guess I can wait a few extra days.
    10-15-2014 10:47 AM
  2. note4guy's Avatar
    Just talked to a customer service rep for the 5th time. Basically this time they just sured up a few suspicions about premier vs non-premier. There are multiple warehouses and each warehouse has 2 stock piles so to speak, a premier pile and a non-premier pile. I asked why were people able to place an order right now and have it shipped out almost immediately, but I ordered on day one and mine is still processing, and it's because I'm premier. I specifically asked if it was back ordered and told her I had heard rumors of some premiers being back ordered and she assured me that it wasn't, and that it would get shipped between now and the end of the day on the 16th. But of course she said if I hadn't had any change in status by then to call back and they would investigate further. So basically no new info, just old info being elaborated on a little further. I'm in MS so I assume I'd be coming out of Texas (hasn't almost everyone here had their shipments come out of Texas?) Do we have any premier members here that have had a black model ship out of Texas?
    Premier customer from PA! Black Note 4 shipped yesterday through FedEX 2day delivery from Fort Worth, Texas. The tracking status is -

    Date/Time Location/Activity
    10/15/2014 8:08 am MEMPHIS, TN/Arrived at FedEx location
    10/14/2014 6:30 pm FORT WORTH, TX/Left FedEx origin facility
    10-15-2014 10:48 AM
  3. boufa's Avatar
    The backorder must be real, I just did another order, with priority shipping. About 10 minutes later my order status is that it is expected to ship 10/20-10/22.

    I can't stop it, so I'll let it play out. Don't know what that means for those of us stuck in preparing to ship status. At least the Samsung trade in offer is based on order date and not delivery date.
    10-15-2014 10:49 AM
  4. Shari Barnes's Avatar
    I haven't heard from anyone on any forums saying that they've gotten shipping notices today. I'm thinking hard about cancelling mine and picking up in store on Friday. I'm premier and I keep hearing they are all backordered, but I haven't gotten that email yet.
    10-15-2014 10:49 AM
  5. aspj111's Avatar
    From what I was told, if your phone hasn't shipped they are now on back order. I just spoke to a customer relations rep. I cancelled
    my say 1 preorder.
    10-15-2014 10:52 AM
  6. wyang10's Avatar
    I haven't heard from anyone on any forums saying that they've gotten shipping notices today. I'm thinking hard about cancelling mine and picking up in store on Friday. I'm premier and I keep hearing they are all backordered, but I haven't gotten that email yet.
    I didn't get any notice either. You'll probably need to check it with a rep.
    10-15-2014 10:55 AM
  7. simran dulai's Avatar
    You will still get the $200 even if u get it on day 1 because when I went to the at&t store to order it. I was told to call some number and they sent me a link and it said I can trade in my old device within 21 days so if it hasn't been 21 days since u got the coupon, u can still get $200
    10-15-2014 11:01 AM
  8. fulleraj's Avatar
    Finally got the email this morning. My two charcoal black N4s shipped today.....delivery by 10/16.

    Edit- purchased both, 3 hours after presale went live.
    10-15-2014 11:03 AM
  9. wyang10's Avatar
    Finally got the email this morning. My two charcoal black N4s shipped today.....delivery by 10/16.

    Sent from my GT-I9505G using Tapatalk
    when did you place your order?
    denarella89 likes this.
    10-15-2014 11:05 AM
  10. Nicolewelker22's Avatar
    I pre ordered for a reason, My parents dont have time to take me to the At&t store, I talked to a rep this morning and she told me my phone is processing and to expect it to ship the 14-16th. I asked her if the phone was on back order and she told me no...
    10-15-2014 11:07 AM
  11. j8rr3tt's Avatar
    where are you located
    10-15-2014 11:08 AM
  12. Kurt85's Avatar
    Finally got the email this morning. My two charcoal black N4s shipped today.....delivery by 10/16.

    Sent from my GT-I9505G using Tapatalk
    Did anything of yours ever say back-ordered?
    10-15-2014 11:08 AM
  13. Shari Barnes's Avatar
    If they didn't have enough phones to meet the number preordered, then it is just wrong that they didn't ship by date ordered. Backordering those that ordered on day one and then shipping to those who ordered yesterday... Big AT&T fail.
    10-15-2014 11:08 AM
  14. caseyf's Avatar
    If they didn't have enough phones to meet the number preordered, then it is just wrong that they didn't ship by date ordered. Backordering those that ordered on day one and then shipping to those who ordered yesterday... Big AT&T fail.
    This is exactly what I'm so upset about and is the main/only reason I preordered on day 1. I can't believe I'm this mad over an electronic device, aka typical first world problem, but still it is what it is. I ordered on day one, I should be among the first ones getting theirs shipped but I'm still waiting "Preparing to Ship". I hate those words.
    Shari Barnes and denarella89 like this.
    10-15-2014 11:11 AM
  15. Nicolewelker22's Avatar
    where are you located
    Me? Im in Oklahoma
    10-15-2014 11:17 AM
  16. Shari Barnes's Avatar
    Finally got the email this morning. My two charcoal black N4s shipped today.....delivery by 10/16.
    Were they shipped this morning or yesterday? I haven't seen anyone so far today with shipping dates of today.
    10-15-2014 11:33 AM
  17. aspj111's Avatar
    I cancelled my preorder and found 2 stores 15 minutes from me that will sell me one today! I'm in NJ
    bassplayrguy likes this.
    10-15-2014 11:35 AM
  18. hacker79's Avatar
    If you find a store with them in stock and cancel your pre-order, can you still get the $200 off through samsung since you are buying the phone before the release date?
    10-15-2014 11:44 AM
  19. Rmbrown1964's Avatar
    Still telling me prepare to ship! I ordered a black N4 Oct 1st I'm also a premier account. Also just got off the phone with a rep telling me it will be shipped between 14 - 16. She seemed a bit short with.

    Posted via the Android Central App
    10-15-2014 11:45 AM
  20. hacker79's Avatar
    Also, what were the stores that had note 4s in stock?
    10-15-2014 11:45 AM
  21. Shari Barnes's Avatar
    I cancelled my preorder and found 2 stores 15 minutes from me that will sell me one today! I'm in NJ
    Are you buying on contract? When did you cancel? I was told it would take 24-48 hours for the cancellation to go through and show that I had an upgrade available again.
    10-15-2014 11:58 AM
  22. flash1356's Avatar
    Mine said shipped last night usps out today for delivery ordered mine 9/20 black dont say anything about backordered sims on att website.... it will be up and running this eve. even if I have to mount a rotary dial on the back...LOLOL
    10-15-2014 12:00 PM
  23. asth4's Avatar
    Just watched an unboxing video for the at&t Note 4 and it's confirmed now, we get the at&t box, and no headphones.
    Mikey Morfin likes this.
    10-15-2014 12:13 PM
  24. gahinton's Avatar
    I suggest everyone call Customer Care at 800-331-8500. They guy I spoke with was very empathetic and said he can't figure out why it hasn't shipped. He was getting error message indicating it was an issue at the warehouse, but they weren't backorder, so he wasn't sure why he was getting the errors. He created a support ticket, and told me there appeared to be ALOT of tickets regarding the Note 4. I suggest you do the same and hopefully the more people who call and complain and they generate tickets, maybe they will do something. I tried canceling my order, like I was told, but it won't even let me do it through the email link. So, right now my order is being held hostage and there is nothing anybody can do about it other than wait and hope it might ship.
    10-15-2014 12:14 PM
  25. asth4's Avatar
    Just watched an unboxing video for the at&t Note 4 and it's confirmed now, we get the at&t box, and no headphones.
    Heres the video: (I needed 10 posts to post a link so thats why I made two posts.)
    10-15-2014 12:15 PM
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