06-11-2015 01:47 PM
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  1. Ted Stevens's Avatar
    Got my Note 4 on 10/17... replaced my iPhone 5S... and so far im loving the Note4 and Android....But I cant get my tethering / hotspot to work properly and im paying the extra $ to have tethering on my AT&T account and it use to work just fine on my iPhone 5S. I goto Setting > Connections > Tethering and Wifi Hotspot.... I turned on the hotspot but my personal laptop will not pick up a Wifi signal coming from the phone, I tried my work laptop as well and it as well cant see my Note4 wifi signal. I tried changing the SSID name and making the connection unsecure just to see if that would help and it did nothing. I also tried tethering over USB and it recognized my phone as a network card but then said it could not connect to the internet. I then turned off the Note4 pulled the battery and hit the power button to drain remaining power, reinserted battery and turned the phone back on and the tethering still doesnt work. Do you guys have any suggestions on how to fix this?
    10-19-2014 10:07 AM
  2. mty msi's Avatar
    I would call AT&T tech support and if they can't resolve the issue they may transfer you to Samsung tech support. It's also possible your phone has defective hardware.

    I use pdanet+ (Foxfi) to avoid the AT&T $20/mo charge for tethering on my grandfathered unlimited data plan and I connected my desk laptop with it last night via Bluetooth. Later today I'm going to try my mobile hybrid laptop and I'll post the results. On my S3 I was unable to use the pdanet+ mobile hotspot, I had to use Bluetooth which sometimes had too slow a connection to load a browser or physically tether it which always worked but excessively drained my computer batteries because it was always charging the phone while tethered.
    10-19-2014 10:26 AM
  3. Darren Kitchens's Avatar
    Are you trying via Bluetooth or Wifi? I just recently went from the iPhone to the Note 4 and I used my iPhone as the hotspot for my Parrot Asteroid stereo. first thing I noticed is, unlike the iPhone, the Note 4 does not do bluetooth tethering. it will only do it as a wifi hotspot. this is a pain since you can't have wifi on at the same time as wifi tethering. so now my options are to 1. leave wifi off and use a lot more data, 2. manually switch back and forth when I need tethering (kind of a pain) or 3. get a dedicated usb dongle for my stereo so I don't have to tether (another $10 a month).
    I have tried various "bluetooth tethering apps" like Foxfi and bluetooth tether, but none seemed to work at all.
    10-19-2014 10:34 AM
  4. Almeuit's Avatar
    I would call AT&T...

    But what do you mean you're paying extra money for tethering? It's included in AT&T's plans.... I'd make sure you aren't being charged for something they're legally not allowed to charge extra for. They can charge for more data but the FCC said if they're selling limited packages people can tether the data away if they want at no extra cost.
    10-19-2014 11:09 AM
  5. Closingracer's Avatar
    I would call AT&T...

    But what do you mean you're paying extra money for tethering? It's included in AT&T's plans.... I'd make sure you aren't being charged for something they're legally not allowed to charge extra for. They can charge for more data but the FCC said if they're selling limited packages people can tether the data away if they want at no extra cost.
    No there not if your not on the mobile share plans. Unlike Verizon they aren't forcing you to change if you have one of their older plans.

    Sent from my SM-N910T using Tapatalk
    10-19-2014 11:11 AM
  6. mty msi's Avatar
    Are you trying via Bluetooth or Wifi? I just recently went from the iPhone to the Note 4 and I used my iPhone as the hotspot for my Parrot Asteroid stereo. first thing I noticed is, unlike the iPhone, the Note 4 does not do bluetooth tethering. it will only do it as a wifi hotspot. this is a pain since you can't have wifi on at the same time as wifi tethering. so now my options are to 1. leave wifi off and use a lot more data, 2. manually switch back and forth when I need tethering (kind of a pain) or 3. get a dedicated usb dongle for my stereo so I don't have to tether (another $10 a month).
    I have tried various "bluetooth tethering apps" like Foxfi and bluetooth tether, but none seemed to work at all.
    I Bluetooth tethered my desk laptop for a 4G/LTE data connection last night using pdanet+/Foxfi and under those circumstances you can have Wifi & Bluetooth both turned on on the N4. I have been unable to use the pdanet mobile hotspot.
    10-19-2014 11:15 AM
  7. mty msi's Avatar
    No there not if your not on the mobile share plans. Unlike Verizon they aren't forcing you to change if you have one of their older plans.

    Sent from my SM-N910T using Tapatalk
    On an AT&T grandfathered unlimited data plan it costs an extra $20/mo for the mobile hotspot. It's only included in their Mobile Share plans.
    10-19-2014 11:16 AM
  8. Closingracer's Avatar
    On an AT&T grandfathered unlimited data plan it costs an extra $20/mo for the mobile hotspot. It's only included in their Mobile Share plans.
    I just said that....

    Sent from my SM-N910T using Tapatalk
    10-19-2014 11:18 AM
  9. mty msi's Avatar
    You posted while I was composing my post so I didn't see yours.
    10-19-2014 11:22 AM
  10. Ted Stevens's Avatar
    I would call AT&T tech support and if they can't resolve the issue they may transfer you to Samsung tech support. It's also possible your phone has defective hardware.

    I use pdanet+ (Foxfi) to avoid the AT&T $20/mo charge for tethering on my grandfathered unlimited data plan and I connected my desk laptop with it last night via Bluetooth. Later today I'm going to try my mobile hybrid laptop and I'll post the results. On my S3 I was unable to use the pdanet+ mobile hotspot, I had to use Bluetooth which sometimes had too slow a connection to load a browser or physically tether it which always worked but excessively drained my computer batteries because it was always charging the phone while tethered.
    I did call AT&T and my issue stumped their lower level tech support group...they said they submitted a ticket and i should hear back from someone higher up by Wed 10/22. Kind of slow response if you ask me but hopefully who ever calls me knows more about these Samsung phones... because the lower level tech support group seemed to know less about it than I did (and i just started using an Android phone on Friday LOL).
    10-19-2014 11:25 AM
  11. clatus's Avatar
    No there not if your not on the mobile share plans. Unlike Verizon they aren't forcing you to change if you have one of their older plans.

    Sent from my SM-N910T using Tapatalk
    Verizon doesn't force you to change. I still have unlimited data and I can tether.
    10-19-2014 11:26 AM
  12. Ted Stevens's Avatar
    I would call AT&T...

    But what do you mean you're paying extra money for tethering? It's included in AT&T's plans.... I'd make sure you aren't being charged for something they're legally not allowed to charge extra for. They can charge for more data but the FCC said if they're selling limited packages people can tether the data away if they want at no extra cost.
    I have the mobile share plan... i just wanted to differentiate that i wasnt trying to use tethering for free and its actually a paid feature of my AT&T service plan. So it seems like it should work on the stock phone app.
    10-19-2014 11:28 AM
  13. mty msi's Avatar
    I did call AT&T and my issue stumped their lower level tech support group...they said they submitted a ticket and i should hear back from someone higher up by Wed 10/22. Kind of slow response if you ask me but hopefully who ever calls me knows more about these Samsung phones... because the lower level tech support group seemed to know less about it than I did (and i just started using an Android phone on Friday LOL).
    I would call Samsung tech support because it sounds like you've eliminated the AT&T wireless hotspot as the problem (i.e. you do have it). That's the problem with Android phones and carrier tech support because there are so many manufacturers and models. Without question Apple's iPhone tech support is far superior but that IMO is the only thing that's superior about the iPhone.
    10-19-2014 11:31 AM
  14. Closingracer's Avatar
    Verizon doesn't force you to change. I still have unlimited data and I can tether.
    You can't change your plans with Verizon... You can in AT&T

    Sent from my SM-N910T using Tapatalk
    10-19-2014 11:35 AM
  15. JasW's Avatar
    I have the mobile share plan... i just wanted to differentiate that i wasnt trying to use tethering for free and its actually a paid feature of my AT&T service plan. So it seems like it should work on the stock phone app.
    Try the Mobile Hotspot app/icon that AT&T has "conveniently" provided. For some reason, it leads to a different place than if you go the familiar route of Settings > Connections > Hotspot and Tethering.

    Posted via the Android Central App
    10-19-2014 12:07 PM
  16. Ted Stevens's Avatar
    Try the Mobile Hotspot app/icon that AT&T has "conveniently" provided. For some reason, it leads to a different place than if you go the familiar route of Settings > Connections > Hotspot and Tethering.

    Posted via the Android Central App
    Yes I did try the AT&T icon in addition to where its located in the settings menu... still didnt work Looks like i need to call Samsung tech support. Do any of y'all (yes im from Texas) have any suggestions on the best way to get in touch with Samsung tech support?
    10-19-2014 12:16 PM
  17. mty msi's Avatar
    Yes I did try the AT&T icon in addition to where its located in the settings menu... still didnt work Looks like i need to call Samsung tech support. Do any of y'all (yes im from Texas) have any suggestions on the best way to get in touch with Samsung tech support?
    Samsung

    scroll to bottom right for phone #
    10-19-2014 12:20 PM
  18. Ted Stevens's Avatar

    scroll to bottom right for phone #
    Thanks for the help mty msi!
    10-19-2014 12:39 PM
  19. clatus's Avatar
    You can't change your plans with Verizon... You can in AT&T

    Sent from my SM-N910T using Tapatalk
    Yea you can I've done it before.
    10-19-2014 12:47 PM
  20. CehowardNote7's Avatar
    I hope the OP finds the problems and get it fixed.

    In the meantime, just want to mention, that Tmobile, I have FREE tethering/hotspot, and can hook up as many as 5 device, and 2.5gb for those devices or just one, all free. I caught on to the extra charge other carriers are charging when I asked my wife to turn on her hotspot. She is with Sprint, they told her $19.95.. Ha, I laughed, thank you Tmobile!!
    10-19-2014 12:53 PM
  21. JasW's Avatar
    I hope the OP finds the problems and get it fixed.

    In the meantime, just want to mention, that Tmobile, I have FREE tethering/hotspot, and can hook up as many as 5 device, and 2.5gb for those devices or just one, all free. I caught on to the extra charge other carriers are charging when I asked my wife to turn on her hotspot. She is with Sprint, they told her $19.95.. Ha, I laughed, thank you Tmobile!!
    Actually, it's free with AT&T, too. It's only if you insist on holding onto an older "unlimited" data plan that you have to pay. Not sure why people hold onto those plans -- I did for the longest time but gave it up for the Mobile Share/Next combination, which is actually cheaper and I get more data than I ever used on unlimited.

    Posted via the Android Central App
    CehowardNote7 and Ted Stevens like this.
    10-19-2014 02:04 PM
  22. mty msi's Avatar
    Actually, it's free with AT&T, too. It's only if you insist on holding onto an older "unlimited" data plan that you have to pay. Not sure why people hold onto those plans -- I did for the longest time but gave it up for the Mobile Share/Next combination, which is actually cheaper and I get more data than I ever used on unlimited.

    Posted via the Android Central App
    I just logged into my AT&T Wireless account and what you're saying is not true. I'm going to add the tethering for $20/mo to my unlimited data plan and I'll be paying $125/mo for 700 minutes, 200 texts & 2 phone lines (2nd phone doesn't have data or text). By comparison a 6 GB/mo Mobile Share plan w/ unlimited phone minutes & texts is $125/mo. So while I would pick up the unlimited minutes & texts I would only have 6 GB/mo instead of unlimited data. I think it really depends on how you use your phone as to which plan is better for the same price. In my case I don't text very much and the 700 minutes is adequate so I'd rather keep the grandfathered unlimited data and pay $20/mo for the mobile hotspot.
    10-19-2014 02:49 PM
  23. double923's Avatar
    You need to call ATT when you move SIM from one device to another. Other phone function works without issue. Hotspot ties to IMEI. They will have to re-register it for you. It should only take few min. I did mine.
    10-19-2014 03:05 PM
  24. mty msi's Avatar
    You need to call ATT when you move SIM from one device to another. Other phone function works without issue. Hotspot ties to IMEI. They will have to re-register it for you. It should only take few min. I did mine.
    When I picked mine up at BB they did not use the SIM from my S3 which surprised me as I thought they would.
    10-19-2014 03:09 PM
  25. MrVeda's Avatar
    Exactly right - I am always swapping my Sim from one phone to the next and everything will work - except for Hotspot or tethering as AT&T must have the IMEI number for your new phone connected or registered to your phone number.
    10-19-2014 03:14 PM
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