11-17-2014 06:32 PM
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  1. Anna Notte's Avatar
    Yeah, I'm wondering if I should just go to a store as soon as they open and get one and cancel the order... It's annoying to always call every store and to hear the same response.
    jscarano likes this.
    10-24-2014 08:20 AM
  2. Sammuel1973's Avatar
    Sammuel,
    Maybe this is a South Florida problem. I don't know if it's so hard to find everywhere...
    I don't think it's everywhere or South Florida. I live in Philly, and the phones are shipped from Louisville, KY. In fact, the 2nd phone I just ordered yesterday is being delivered today! I just checked UPS.
    10-24-2014 08:44 AM
  3. jscarano's Avatar
    Just started new service with Tmobile and it shows my ordered is backordered too !?!? Hopefully wont take forever .
    10-24-2014 12:52 PM
  4. areyes163's Avatar
    At least it's not as long of a wait for the iPhone. My wife ordered a 6 plus on 09/27 and it still has no movement. Trying to convince her to get the note 4 as she did have the note 3 and loved it. She just wants something different. I hope you all get your phones soon.
    10-24-2014 02:54 PM
  5. Almeuit's Avatar
    At least it's not as long of a wait for the iPhone. My wife ordered a 6 plus on 09/27 and it still has no movement. Trying to convince her to get the note 4 as she did have the note 3 and loved it. She just wants something different. I hope you all get your phones soon.
    Yeah the T-Mobile site says "We expect the iPhone 6 Plus to ship in less than 6 weeks" -- That is a long wait! Haha .
    10-24-2014 04:27 PM
  6. Closingracer's Avatar
    At least it's not as long of a wait for the iPhone. My wife ordered a 6 plus on 09/27 and it still has no movement. Trying to convince her to get the note 4 as she did have the note 3 and loved it. She just wants something different. I hope you all get your phones soon.
    I am about to return mine and say good bye t-mobile....seriously they suck and aggravating the last few weeks it makes me want to punch a wall or something lol .


    Sent from my iPad using Tapatalk
    Anna Notte likes this.
    10-24-2014 04:37 PM
  7. Anna Notte's Avatar
    Closingracer,
    It's really annoying! But I'm glad to know I'm not the only one who gets so mad! Lol
    10-24-2014 09:00 PM
  8. Android4life47's Avatar
    Well I ordered my replacement on Monday didn't get no tracking number called on Tuesday to get my tracking number and that's when they told me that the note was on back order. Went a Lil off on them asking if I wouldn't have called for my tracking number I wouldn't have found this out huh? So she told me it will be back in Stock by the 29th and she took off $25.00 off my phone bill plus gave me back my shipping fee for over night.. Then on Wednesday got a email saying it was shipped got it on Thursday 😷
    10-24-2014 10:50 PM
  9. Anna Notte's Avatar
    4 days later, the phone is still backordered! I don't think anything is being done to remedy the situation. I guess tmobile is just telling everyone there is nothing they can do and everyone needs to wait. That way, they can get them off the phone/out of the store. It's really disrespectful and rude to customers who have been with them for so many years! Do something! I couldn't tell tmobile that I don't know when I'm going to pay my bill, they need to wait; they would eventually disconnect my phone.
    10-26-2014 11:22 AM
  10. Nari Jones's Avatar
    I ordered my note 4 on the 22nd.... has anyone who ordered their phone last week received anything? My order still says being processed ..
    10-27-2014 06:13 PM
  11. CehowardNote7's Avatar
    When did you order the replacement? I just ordered one Monday that got delivered yesterday, which also ended up being defective. So I ordered another replacement last night and they said it will be delivered Friday.
    This is my understanding of a defective phone on Tmobile. Correct me if I am wrong.

    Last year around Oct I purchased a Note 3 from Tmobile, paid for it outright.. I THOUGHT it was DEFECTIVE. I called Tmobile and told them I am returning this one and since I am in my 20 day return window to send me a brand new Note 3. The agent was kind enough to inform me that I will get another phone, but it will not be brand new. I told the agent that was UNACCEPTABLE. The agent agreed and told me this was the policy on replacements. She told me the only way I would get a NEW phone would be to return the defective one for a REFUND, and then repurchased another brand new one. Even if you got the Note 4 on the earliest day possible like I got mine on Oct 13, you are still not out of your return window. Any time you return one for another, you will not get a new one..

    Just thought I would put that out there. I might be different with other carriers.
    10-27-2014 08:05 PM
  12. itsnotmeitsyou's Avatar
    This is my understanding of a defective phone on Tmobile. Correct me if I am wrong.

    Last year around Oct I purchased a Note 3 from Tmobile, paid for it outright.. I THOUGHT it was DEFECTIVE. I called Tmobile and told them I am returning this one and since I am in my 20 day return window to send me a brand new Note 3. The agent was kind enough to inform me that I will get another phone, but it will not be brand new. I told the agent that was UNACCEPTABLE. The agent agreed and told me this was the policy on replacements. She told me the only way I would get a NEW phone would be to return the defective one for a REFUND, and then repurchased another brand new one. Even if you got the Note 4 on the earliest day possible like I got mine on Oct 13, you are still not out of your return window. Any time you return one for another, you will not get a new one..

    Just thought I would put that out there. I might be different with other carriers.
    That's only if you do a warranty exchange. If you're in your buyer's remorse period, they should not process it as a warranty exchange. They should do a return and re-order a brand new one.
    10-27-2014 08:08 PM
  13. Valerie Jones2's Avatar
    I understand the back order situation even though it's frustrating.

    What I am more angry about is I was never even notified that the phones were on back order. I went to a store to get the phone and it was not in stock (no biggie, totally get that) so I tried to order online and had issues trying to figure out the two lines since it would only let me purchase one upgrade at a time and I was not willing to just trust that it wouldn't be a crazy amount to add a second line. I called and they told me it would cost over $400 to upgrade both phones even after I paid off our EIPs. They offered the next day delivery ($25) without telling me it would be back ordered. I was transferred to customer loyalty and they were able to figure out the $400 mistake but processed the order with the next day shipping and promised it would be here in two days...

    We switched to T mobile because we wanted to support their evolving business model and up front communication even though we don't have the best coverage in our area, I am seriously reconsidering after this debacle. I was only notified that the phone was back ordered once I called customer service to find out why it wasn't shipped. There is no where on the website or in my multiple forms of communication with the company where I was notified about the back order. The order shipment tracker on their website is not functioning and we have not even been given an ETA.

    Like I said - Totally get the back order situation but I am LIVID over the lack of communication and am not sure I want to support a company who advertises being so no nonsense and up front and would become this sketchy over a back order...Starting to look around at other carriers...
    10-29-2014 10:45 AM
  14. Sammuel1973's Avatar
    I understand the back order situation even though it's frustrating.

    What I am more angry about is I was never even notified that the phones were on back order. I went to a store to get the phone and it was not in stock (no biggie, totally get that) so I tried to order online and had issues trying to figure out the two lines since it would only let me purchase one upgrade at a time and I was not willing to just trust that it wouldn't be a crazy amount to add a second line. I called and they told me it would cost over $400 to upgrade both phones even after I paid off our EIPs. They offered the next day delivery ($25) without telling me it would be back ordered. I was transferred to customer loyalty and they were able to figure out the $400 mistake but processed the order with the next day shipping and promised it would be here in two days...

    We switched to T mobile because we wanted to support their evolving business model and up front communication even though we don't have the best coverage in our area, I am seriously reconsidering after this debacle. I was only notified that the phone was back ordered once I called customer service to find out why it wasn't shipped. There is no where on the website or in my multiple forms of communication with the company where I was notified about the back order. The order shipment tracker on their website is not functioning and we have not even been given an ETA.

    Like I said - Totally get the back order situation but I am LIVID over the lack of communication and am not sure I want to support a company who advertises being so no nonsense and up front and would become this sketchy over a back order...Starting to look around at other carriers...
    That sucks. I hear your frustration and others. As I have suggested earlier, vent your frustration to the Loyalty or Termination Dept. They should be willing to get you your phone on next day delivery, and perhaps a small credit to your account cuz of the frustration and inconvenience. I do notice though not all folks there are consistent with their assistance, but they tend to have more clout than regular reps. I was able to phone order a 2nd Note 4 for next day delivery with no problem. Guess I was one of the lucky ones.
    Valerie Jones2 likes this.
    10-29-2014 10:53 AM
  15. Almeuit's Avatar
    I understand the back order situation even though it's frustrating.

    What I am more angry about is I was never even notified that the phones were on back order. I went to a store to get the phone and it was not in stock (no biggie, totally get that) so I tried to order online and had issues trying to figure out the two lines since it would only let me purchase one upgrade at a time and I was not willing to just trust that it wouldn't be a crazy amount to add a second line. I called and they told me it would cost over $400 to upgrade both phones even after I paid off our EIPs. They offered the next day delivery ($25) without telling me it would be back ordered. I was transferred to customer loyalty and they were able to figure out the $400 mistake but processed the order with the next day shipping and promised it would be here in two days...

    We switched to T mobile because we wanted to support their evolving business model and up front communication even though we don't have the best coverage in our area, I am seriously reconsidering after this debacle. I was only notified that the phone was back ordered once I called customer service to find out why it wasn't shipped. There is no where on the website or in my multiple forms of communication with the company where I was notified about the back order. The order shipment tracker on their website is not functioning and we have not even been given an ETA.

    Like I said - Totally get the back order situation but I am LIVID over the lack of communication and am not sure I want to support a company who advertises being so no nonsense and up front and would become this sketchy over a back order...Starting to look around at other carriers...
    Just curious .. Did you look at the order page when ordering the Note 4? It may have said it there before you even placed the order that it would take awhile .. and this is why you didn't get any extra communication on the matter. Such as right now if I was to get a Note 4 and pay for overnight shipping ... I wouldn't expect it to ship for 4-7 days (even though I pay overnight) because they said it won't ship until then.
    Attached Thumbnails Galaxy Note 4 Backordered at T mobile-note4.png  
    10-29-2014 11:02 AM
  16. s700's Avatar
    Same here...

    Back Ordered 10/24/2014 at 03:00:35 AM
    Order Placed 10/23/2014 at 05:46:16 PM
    10-29-2014 11:40 AM
  17. Almeuit's Avatar
    Same here...

    Back Ordered 10/24/2014 at 03:00:35 AM
    Order Placed 10/23/2014 at 05:46:16 PM
    That sounds about right though. The page says 4-7 days to ship -- So they let you know on the order page that it was back ordered.
    SpookDroid likes this.
    10-29-2014 11:46 AM
  18. m3lover1's Avatar
    I ordered through my tmobile store yesterday for my pops and it shipped this morning.
    10-29-2014 11:54 AM
  19. JayFiveAlive's Avatar
    Made the same mistake of ordering through the website late the other night when I should have been sleeping. lol. I am Jumping and from the sound of it, it's a mess to cancel the Jump and takes 72 hours? I checked with my local store and they get 2-3 a day. DOH. I am only on day 2... Wonder if I should cancel and go in store...

    Regardless, I will probably never order through the web again. You gotta pay shipping and tax, where as you can get it from the store without shipping. I feel a little stupid, but like I said I was up late when my mind was not totally working.

    -------

    And cancelled. Saves me $15 on shipping by going in store!
    10-29-2014 02:46 PM
  20. s700's Avatar
    Yup, same status for me....being processed....

    Back Ordered 10/24/2014 at 03:00:35 AM
    Order Placed 10/23/2014 at 05:46:16 PM
    10-29-2014 04:53 PM
  21. rvanderwerf's Avatar
    Ordered charcoal for jump trade-in, on 10-22, backordered 10-23, still in backorderd as of today Two local stores had white in stock but they say they are not allowed to tell over the phone if they really have any (nudge nudge wink wink) kinda thing? Not sure why white is so easy to get the charcoal not!
    10-29-2014 05:55 PM
  22. norbheindl's Avatar
    ordered on 22nd still on back-order the morning of the 30th
    10-30-2014 01:16 PM
  23. itsnotmeitsyou's Avatar
    ordered on 22nd still on back-order the morning of the 30th
    Wow! That's terrible. Have you checked UPS? My phone was delivered before my status even changed to shipped. Use your phone number with no dashes as the tracking reference.
    10-30-2014 06:51 PM
  24. Anna Notte's Avatar
    Still backordered!! I called Tmobile yesterday, very upset that my phone is still in back order after more than a week! The response was the same: there's nothing we can do. It's too many "I don't knows!, there's nothing we can do!" and I'm tired of it. Something's gotta give. They still haven't taken the money from my account. This is unseen. :|
    10-30-2014 07:59 PM
  25. Almeuit's Avatar
    Still backordered!! I called Tmobile yesterday, very upset that my phone is still in back order after more than a week! The response was the same: there's nothing we can do. It's too many "I don't knows!, there's nothing we can do!" and I'm tired of it. Something's gotta give. They still haven't taken the money from my account. This is unseen. :|
    Sadly the guys on the phone can't do anything --- The site says say 4-7 days to ship so that is within the time frame (could have been longer when you ordered). Your best bet is to check stores near you and maybe cancel your order online and go there .. Or try another carrier to see if you have better luck.
    10-30-2014 08:07 PM
142 1234 ...

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