11-17-2014 05:32 PM
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  1. jlczl's Avatar
    Ordered mine online tuesday 10/28 and I received it yesterday 10/29. Charcoal.

    White was still 4-7 days.

    Posted via the Android Central App
    10-30-2014 07:43 PM
  2. r6donkey's Avatar
    Wife and I ordered our phones on 10/24, for an iPhone 6 64GB and a Note 4, respectively. We also ordered 2 iPhone 6 16GB and 1 6+ for my parents and aunt, to be sent separately. We're switching over from Sprint, so everyone gets a new phone! The 6+ was suppose to be delayed up to 6 weeks, but my parents and aunt received their phones on 10/29. Called about ours... On or before 12/05/14 they said...
    10-31-2014 09:03 AM
  3. CehowardNote7's Avatar
    Wife and I ordered our phones on 10/24, for an iPhone 6 64GB and a Note 4, respectively. We also ordered 2 iPhone 6 16GB and 1 6+ for my parents and aunt, to be sent separately. We're switching over from Sprint, so everyone gets a new phone! The 6+ was suppose to be delayed up to 6 weeks, but my parents and aunt received their phones on 10/29. Called about ours... On or before 12/05/14 they said...
    Didn't you know that parents and aunts get priority!
    10-31-2014 09:18 AM
  4. Recca-yagi's Avatar
    Same as Anna, I have ordered Note 4 for more than one week, and it is still in backordered status. They have not charged my account yet, but I am too tired of waiting. I may go round and look for one in store tomorrow. If I am lucky enough to find one, I will cancel the online order.
    10-31-2014 12:14 PM
  5. mathdaddy's Avatar
    Ordered my Note 4 (Frost White) on the 22nd, still backordered as of the 31st...Called several times and sent messages via Facebook - nobody has any answers. First time I have been frustrated with T-Mobile
    Anna Notte likes this.
    10-31-2014 04:21 PM
  6. gwaland1978's Avatar
    I ordered 2 Note 4s on 10/26 and was told it would ship on the 28th. I called on the 29th and was told it would ship on the 30th. Called the 30th and was guaranteed it would ship in the next 24 hours. Twitter DM confirmed twice after the call that it would ship.

    Checked and 12pm today and the order was cancelled. T-mobile can not explain why it was cancelled but put in a handset research form to find out why which will take until 11/4./2014 to complete. At this point they've told me to order again and it would be a two week wait and a second hit on a credit check.
    10-31-2014 05:05 PM
  7. rvanderwerf's Avatar
    I 'requested' cancellation today, because they could only say 2-6 weeks ship on charcoal I ordered on the 22nd. I said I know of others who ordered after me and got theirs already. It seems based on if it's jump or not(trade-in), determines where you are on the totem pole for fulfillment. I still don't have a cancellation on my order - I was just going to get a white one in store, for some reason local stores have white but have not seen a charcoal one since launch day. The fulfillment at t-mobile seems disorganized and error prone. I'm not sure if its disorganization, poor system, or what making things not fulfill and communicate smoothly (order in any kind of order!). Also took 30 mins on the phone for them to 'request cancellation' of the unit. 8 hours later website stills says on backorder but the csr was very nice! They did say to wait for cancellation confirmation before ordering or picking up another, or I could end up with an extra handset that I would get charged full price for then deal with returning.
    11-01-2014 12:38 AM
  8. s700's Avatar
    Just called to see what's happening with my order that was placed on the 23rd, was told it's going to take 2 to 6 weeks from the day of the order. WOW. Thinking of cancelling....loosing interest.
    11-01-2014 01:32 PM
  9. UniQue WerkX's Avatar
    I have been patiently waiting...I originally order my note 4 on the 11th. Idiots did not send me an eip agreement so 2 days later they canceled it. So i had them reoder it on over the phone on the 14th. My order has been placed on backorder as of the 20th. I have been told by multiple t mobile operators that the phone should be shipped 4 days after the backorder date, if backorder doesnt update. They also stated that if a phone is placed on backorder the shipping status automatically changes to next day air. Hope this holds true.

    Posted via Android Central App
    Seems the T-mobile store reps are very ignorant about the company's policies and procedures. I've had really bad experiences with my local T-Mobile store on a few occasions. Now I'll do everything I can to never have to enter that store again.

    Posted via the Android Central App
    11-01-2014 10:46 PM
  10. itsnotmeitsyou's Avatar
    Seems the T-mobile store reps are very ignorant about the company's policies and procedures. I've had really bad experiences with my local T-Mobile store on a few occasions. Now I'll do everything I can to never have to enter that store again.

    Posted via the Android Central App
    It's because T-Mobile, for some very strange reason, operates their stores as if they are a separate company from their Web and telephone departments. They have their own policies and procedures and don't seem to know anything that goes on with the company outside of their doors.
    11-01-2014 11:20 PM
  11. Anna Notte's Avatar
    I spoke with them again yesterday and they told me it was going to be 2-6 weeks, so "I should be getting it anytime soon now". No, madame, it means it could take up to 6 weeks and I am not willing to wait so long for a phone, it's ridiculous. I've called some stores today and they didn't have any in stock. Pfft, a bunch of idiots, nothing else. I'm really tired. A representative told me that maybe Tmobile didn't have enough money to buy enough phones from Samsung. Yeah, because people are getting tired of your bullcrap. Tomorrow I'm going to some stores around and if I find one, I will cancel the order. If there are any mistakes and they fail to cancel the order, I receive one more phone for which I am held responsible, I am leaving Tmobile. I refuse to have to deal with this every time a phone comes out and I want it.
    UniQue WerkX likes this.
    11-02-2014 07:17 PM
  12. Kaiser Sosa's Avatar
    I ordered my charcoal black Note 4 on the 10/22. It will be a jump upgrade. They charged my card on the 25th. As of today 11/2 status is still back ordered. Calling in is no help. One girl told me it would be shipped by last Friday... she was clearly telling me what I wanted to hear so I'd get off the phone. One person put me on hold.... and was just about to give me the status, when the call disconnected. No call back. This is my first jump upgrade and I'm very disappointed.
    11-02-2014 10:34 PM
  13. tcoke18's Avatar
    Hi,

    I was wondering what is the status of the Galaxy Note 4 with Tmobile. I missed it on the 17th because no stores had it, then I called every store around me every day, but nobody had it. Yesterday I got tired of the nonsense and I decided to order it from a store. The status of the order changed from processing to backordered and my credit card hasn't been charged yet. Is anyone else having this problem? What's the word? When will it be shipping?
    I ordered mine on the 23rd and was but on backorder on the 28th and was told that it had an expected shipping of 2-6 weeks.
    11-03-2014 05:53 AM
  14. Anna Notte's Avatar
    Kaiser,
    I am disappointed as well. I've been their customer for too long for this nonsense. Now I can't even check the status of the order online, their system is down. I can't wait until this foolishness is over!
    UniQue WerkX likes this.
    11-03-2014 05:59 AM
  15. Anna Notte's Avatar
    Yeah, I'm not willing to wait 6 weeks for a phone. I'll make some attempts to get it in a store. If not, I'm switching.
    UniQue WerkX likes this.
    11-03-2014 06:00 AM
  16. JayFiveAlive's Avatar
    Whelp, this is a mess. I actually was not able to cancel my order - they said once the order is cancelled it will take 72 hours to process, but the department that processes the cancellations are backed up over 10 days out... meaning it will take a minimum of 13 days to cancel your order. I'm not kidding. I tried cancelling the 29th and called about it on the 31st and was told it would still take another 5-7 days for that department to request the cancellation. I actually had reps on the phone say go ahead and go instore and Jump there, so I tried that... but I actually can't now. My Jump status is locked until I receive the new phone in the mail... I went in store, I called T-Mobile multiple times, everyone says their hands are tied until the phone ships or is cancelled.

    I could have got the phone on the 28th in the stores... I'm still backordered and it's now day 6... if it still doesn't ship tomorrow, gah I don't know. All the stores around me are getting 3-4 Note 4's a day. How on earth are online orders so backordered

    Oh I finally got a very nice rep who tried to help me and she said never ever use online to Jump because of this. She said always go to the store to upgrade your phone so that it's instant, you don't pay for shipping, and you can make sure there are no dead-pixels or other issues with the phone.
    UniQue WerkX likes this.
    11-03-2014 02:32 PM
  17. Phillip Pugh's Avatar
    I called over 7 stores yesterday. Stores were sold out. I got lucky and stopped by a T-Mobile in a part of town I rarely visit and they had 2 white notes that they just got in. Extremely happy I didn't have to wait a week. Right place at the right time I guess.
    Yes you where that happened to my buddy he went out on the release date to find a n4 to get in on that best buy promotion well of course they where all sold out but he just so happened in to one bb that had one phone for public man was he so happy

    Posted via Android Central App
    11-03-2014 04:09 PM
  18. Anna Notte's Avatar
    Jay,
    They can cancel an order, but it takes 24 hours. Today, I went to several stores until I found one that had this phone. I told them I want to cancel the order and do the Jump in store. They told me that I had to wait at least 24 hours for the system to update. I don't care about their system, I want to do the Jump today or I am leaving the company and that's the end of it. I waited enough, I heard enough crap. I pretty much made a scene and got loud. The store manager was on the phone with customer service, I spoke with them, I called 611 again, only to be treated like crap. Well, fine then. If you, as a major company, don't care about your customers, they can feel free to leave - you aren't the only company out there, but you are the worst! I can't even begin to tell you the aggravation. I finally left, only to be told they would hold the phone for me until tomorrow.
    Hours after, I called 611 again, because they feel the need to be yelled at to do something. Someone told me the order was in fact cancelled and I could go to the store and get the phone. I called the store, spoke with the manager, who told me it's not ready yet. This is, by far, the worst experience I have had with any company, period.
    UniQue WerkX likes this.
    11-03-2014 05:33 PM
  19. Anna Notte's Avatar
    Also, the order is still showing under my Tmobile, online. What a f joke!
    UniQue WerkX likes this.
    11-03-2014 05:34 PM
  20. JayFiveAlive's Avatar
    Yes, this is stupid!! That is what I mean though - they claim they will cancel, but that is not the case. I was escalated to a rep who was very knowledgeable and friendly (most are nice, but this one was extremely well spoken and 100% understood the situation). She was the one that told me their cancellation department is backed up 7-10 days. She said if we cancel, the order will wait with them for that long, then it's another 72 hours. I believe her as I had my initial cancellation in on the 29th and on the 31st they said no cancellation was even acknowledged by that department yet, but that they could see it on my notes. It's dumb, but the store people can't help and no one can help from what it sounds like. This really is the most frustrating upgrade experience ever. Keep us posted if they process your cancellation though as I may have to try that again. Something... anything... UGH!!
    11-03-2014 06:00 PM
  21. Anna Notte's Avatar
    Hi, Jay!
    I can tell you to get loud, even if you make a scene. They're more likely to actually do something to not lose you as a customer. That's not something I normally do, but they've long passed the limit of reasonableness.I no longer have patience with them and I refuse to wait anymore. The order is still showing as backordered, but by tomorrow I will call Tmobile again, so this will get resolved tomorrow or I will leave this idiotic company.
    Nobody ever tried to tell me that it would take 10 days to cancel this order, I was way too furious to even hear a 24 hour delay.
    11-03-2014 06:33 PM
  22. Anna Notte's Avatar
    Update: I called this morning, because the goddamn order was still showing. Long story short, they are just submitting the cancellation. They are beyond ridiculous. In 2 hours, I'll call again, nothing gets done in this f company. I'm writing a letter to corporate and still deciding whether I should continue to put up with their crap or leave.
    UniQue WerkX likes this.
    11-04-2014 06:03 AM
  23. Closingracer's Avatar
    This is my understanding of a defective phone on Tmobile. Correct me if I am wrong.

    Last year around Oct I purchased a Note 3 from Tmobile, paid for it outright.. I THOUGHT it was DEFECTIVE. I called Tmobile and told them I am returning this one and since I am in my 20 day return window to send me a brand new Note 3. The agent was kind enough to inform me that I will get another phone, but it will not be brand new. I told the agent that was UNACCEPTABLE. The agent agreed and told me this was the policy on replacements. She told me the only way I would get a NEW phone would be to return the defective one for a REFUND, and then repurchased another brand new one. Even if you got the Note 4 on the earliest day possible like I got mine on Oct 13, you are still not out of your return window. Any time you return one for another, you will not get a new one..

    Just thought I would put that out there. I might be different with other carriers.
    I got a brand new note 4 to replace my defective note 4. Happen to be returning my note 4 so I can go to Verizon
    11-04-2014 08:38 AM
  24. Closingracer's Avatar
    Update: I called this morning, because the goddamn order was still showing. Long story short, they are just submitting the cancellation. They are beyond ridiculous. In 2 hours, I'll call again, nothing gets done in this f company. I'm writing a letter to corporate and still deciding whether I should continue to put up with their crap or leave.
    I am leaving..... Took me an hour and a half to get a shipping label for the signal Booster and return my phone
    11-04-2014 08:42 AM
  25. JayFiveAlive's Avatar
    Blah. I am going to call and try to get it cancelled. I'm really annoyed the lady convinced me to not cancel. It's now officially 8 days and no estimated ship date, still stuck in backordered processing.

    ---

    Called and had it "escalated" - they claim 24 hours at most now, but I doubt it. They said they have no way of know when the phone will be in stock, so I don't think anyone should believe any of their timeframes right now :P
    11-04-2014 09:12 AM
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