11-17-2014 05:32 PM
142 ... 23456
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  1. GunmetalR56's Avatar
    I talked to 2 stores here in Atlanta yesterday that had both gotten a shipment of Note 4's and were selling through them quickly. I went ahead and picked one up.
    UniQue WerkX likes this.
    11-04-2014 10:06 AM
  2. Anna Notte's Avatar
    Hi, Jay!
    I spoke with countless representatives on this, I've gotten beyond imagination. Here's the solution: a backorder cannot be immediately cancelled, but if you nag them enough, they will hurry it. Once the order is cancelled and you are told by everyone so, you'll learn that you still don't have a confirmation email, and the order still shows on your end. Then, they'll tell you they're submitting a hafsa research/search/whatever, which cancels it immediately. Nope, you still can't jump because they already switched the IMEI numbers, and you appear as not qualified for Jump. They will cancel that too, but it will take another 24 hours for it to show.
    I called Tmobile at least 7 times today. That's the newest update: I need to wait until 12:30 tomorrow to be able to Jump. I am writing a long letter to corporate because I find this to be extremely annoying and aggravating. I do not have to go through all this every time a phone comes out and I want it. This is ridiculous. They need to offer me some sort of incentive to remain in this idiotic company. Otherwise, I am finishing paying everything and I'm leaving.
    They will not give you a time frame for when the phones will be available to ship out. Nor will they immediately cancel the existing order. Anything you do from this point on will only irritate you beyond belief. Apparently, the whole cancelling a backorder and jump is new to all of them so they're figuring out how to manipulate the system so I can get out of it and jump in the store. Let alone that I spoke with so many representatives, this entire time I have only been dealing with the store manager who is holding a Note 4 for me, in white. If something happens to it, if they sell it, or whatever else, there will be no Nth chance. I am disgusted with this company.
    s700 likes this.
    11-04-2014 08:13 PM
  3. Closingracer's Avatar
    Hi, Jay!
    I spoke with countless representatives on this, I've gotten beyond imagination. Here's the solution: a backorder cannot be immediately cancelled, but if you nag them enough, they will hurry it. Once the order is cancelled and you are told by everyone so, you'll learn that you still don't have a confirmation email, and the order still shows on your end. Then, they'll tell you they're submitting a hafsa research/search/whatever, which cancels it immediately. Nope, you still can't jump because they already switched the IMEI numbers, and you appear as not qualified for Jump. They will cancel that too, but it will take another 24 hours for it to show.
    I called Tmobile at least 7 times today. That's the newest update: I need to wait until 12:30 tomorrow to be able to Jump. I am writing a long letter to corporate because I find this to be extremely annoying and aggravating. I do not have to go through all this every time a phone comes out and I want it. This is ridiculous. They need to offer me some sort of incentive to remain in this idiotic company. Otherwise, I am finishing paying everything and I'm leaving.
    They will not give you a time frame for when the phones will be available to ship out. Nor will they immediately cancel the existing order. Anything you do from this point on will only irritate you beyond belief. Apparently, the whole cancelling a backorder and jump is new to all of them so they're figuring out how to manipulate the system so I can get out of it and jump in the store. Let alone that I spoke with so many representatives, this entire time I have only been dealing with the store manager who is holding a Note 4 for me, in white. If something happens to it, if they sell it, or whatever else, there will be no Nth chance. I am disgusted with this company.
    I'm ditching them because it takes 20 phone calls and nothing happens .....as it is I was wondering how I need to return my note 4 and signal booster and took about 7 different departments and had to change to each one twice for about 90 minutes ....


    Sent from my iPad using Tapatalk
    11-04-2014 11:10 PM
  4. JayFiveAlive's Avatar
    Hi, Jay!
    I spoke with countless representatives on this, I've gotten beyond imagination. Here's the solution: a backorder cannot be immediately cancelled, but if you nag them enough, they will hurry it. Once the order is cancelled and you are told by everyone so, you'll learn that you still don't have a confirmation email, and the order still shows on your end. Then, they'll tell you they're submitting a hafsa research/search/whatever, which cancels it immediately. Nope, you still can't jump because they already switched the IMEI numbers, and you appear as not qualified for Jump. They will cancel that too, but it will take another 24 hours for it to show.
    I called Tmobile at least 7 times today. That's the newest update: I need to wait until 12:30 tomorrow to be able to Jump. I am writing a long letter to corporate because I find this to be extremely annoying and aggravating. I do not have to go through all this every time a phone comes out and I want it. This is ridiculous. They need to offer me some sort of incentive to remain in this idiotic company. Otherwise, I am finishing paying everything and I'm leaving.
    They will not give you a time frame for when the phones will be available to ship out. Nor will they immediately cancel the existing order. Anything you do from this point on will only irritate you beyond belief. Apparently, the whole cancelling a backorder and jump is new to all of them so they're figuring out how to manipulate the system so I can get out of it and jump in the store. Let alone that I spoke with so many representatives, this entire time I have only been dealing with the store manager who is holding a Note 4 for me, in white. If something happens to it, if they sell it, or whatever else, there will be no Nth chance. I am disgusted with this company.
    Sounds like we are close to the same point in this process. My order was finally cancelled officially and now I'm calling in to check my IMEI status. I really like T-Mobile, but this experience sucks. I won't leave them, but I will definitely not order online with them again. The nearest store to my house is very kind and happy to hold a phone for me until the mess is cleared up as well.

    ----

    Called and they said my IMEI is free to Jump again, though online doesn't say it is... going to go to the store today hopefully :X
    fantom305 likes this.
    11-05-2014 09:58 AM
  5. Anna Notte's Avatar
    Jay,
    I used to love Tmobile, but all it takes is one huge mess like this for people to get annoyed. Unlike you, the store which I am dealing with is not kind at all, I hope I never have to see them again! Yes, they are holding the phone, but that's the least they can do, since they didn't bother to do anything else or help me understand anything; I did everything on my own. So, that's part of their job, nothing out of the ordinary.
    11-05-2014 01:37 PM
  6. Closingracer's Avatar
    Jay,
    I used to love Tmobile, but all it takes is one huge mess like this for people to get annoyed. Unlike you, the store which I am dealing with is not kind at all, I hope I never have to see them again! Yes, they are holding the phone, but that's the least they can do, since they didn't bother to do anything else or help me understand anything; I did everything on my own. So, that's part of their job, nothing out of the ordinary.
    You should switch..... To many options to just deal with it Imo. I am now with Verizon and very happy with them
    11-05-2014 01:48 PM
  7. JayFiveAlive's Avatar
    I personally won't switch cause they are the fastest and cheapest for me :P If they weren't, I definitely would not stick around! I come from Sprint though, so my standards maybe are low lol.
    11-05-2014 02:03 PM
  8. rvanderwerf's Avatar
    Went through the same here. I had to resort to shaming them on twitter publicly to get anyone to help. Finally the tmobileusa account helped me and cancelled it quickly, but they tried the same wait 5-7 days to cancel, and I told them unacceptable. They got it done in 24 hrs at least. My ordered is now confirmed via email and account cancelled, but hopefully my jump status is fully restored!

    edit website tells me this now:

    The line associated with (XX) XXX-XXX is ineligible to JUMP! because of the following reasons:
    You’re ineligible because you do not have an Active Equipment Installment Plan.
    11-05-2014 02:07 PM
  9. Anna Notte's Avatar
    But is it normal to have to go to that extent for them to do something??? It tells me the same thing and I'm guessing that this is what the store sees when they tell me it's not updated yet. I have not received a call from them, as I was expecting.
    11-05-2014 02:23 PM
  10. Anna Notte's Avatar
    Jay,
    I hear Sprint is a lot worse.. Why did you leave? Oh, and Tmobile for me is nowhere to cheap: I pay $300 every month, that's why I get furious when I don't get what I pay for. It's way too much.
    11-05-2014 02:23 PM
  11. Anna Notte's Avatar
    I know there have been way too many problems for any normal person to even think of understanding. I am thinking about paying everything off and switching companies. I need some company that's very reliable when it comes to signal, that has unlimited plans and that won't cost more than $300 for 3 lines.
    11-05-2014 02:26 PM
  12. Anna Notte's Avatar
    Tmobile called and... big surprise, the system did not update. They are doing the Jump as a trade in and crediting the difference. You need to get to an account analyst to do this. It's a long way, but if you do get there, it will get resolved. I am going to the store now.
    11-05-2014 02:41 PM
  13. Almeuit's Avatar
    I know there have been way too many problems for any normal person to even think of understanding. I am thinking about paying everything off and switching companies. I need some company that's very reliable when it comes to signal, that has unlimited plans and that won't cost more than $300 for 3 lines.
    You can try Sprint but --- good luck with data speeds .
    11-05-2014 02:42 PM
  14. lsmachado's Avatar
    Tmobile called and... big surprise, the system did not update. They are doing the Jump as a trade in and crediting the difference. You need to get to an account analyst to do this. It's a long way, but if you do get there, it will get resolved. I am going to the store now.
    Be sure to keep us posted with the outcome. Best of luck to you, Anna! I hope things finally go your way.

    Posted via the Android Central App on my awesome Note 4
    11-05-2014 03:01 PM
  15. Closingracer's Avatar
    I personally won't switch cause they are the fastest and cheapest for me :P If they weren't, I definitely would not stick around! I come from Sprint though, so my standards maybe are low lol.
    Oh t-mobile was the cheapest and I've been now with AT&T Verizon (current provide) and t-mobile and AT&T and verizon have been the fastest for me. I get 10gb of data for around the same price I am paying for t-mobile with less the hassle and better service
    11-05-2014 03:13 PM
  16. Closingracer's Avatar
    I know there have been way too many problems for any normal person to even think of understanding. I am thinking about paying everything off and switching companies. I need some company that's very reliable when it comes to signal, that has unlimited plans and that won't cost more than $300 for 3 lines.
    Tbh I like unlimited data but 10gb for $120 a months including my phone payments with Verizon edge is good for me. $80 for the plan, $15 for having a smartphone on and $24.99 for the phone
    11-05-2014 03:16 PM
  17. Anna Notte's Avatar
    Ismachado, thank you! I finally got it, but I need to follow up with them to make sure they don't screw it up. :\ It was done as an upgrade, no credit is showing for the Note 3 which I gave back. Well, hopefully this is the last hassle I have with them!
    11-05-2014 06:40 PM
  18. lsmachado's Avatar
    Ismachado, thank you! I finally got it, but I need to follow up with them to make sure they don't screw it up. :\ It was done as an upgrade, no credit is showing for the Note 3 which I gave back. Well, hopefully this is the last hassle I have with them!
    So happy you finally got your Note 4, and I hope you enjoy it as much as I'm enjoying mine! Just make sure to CYA and hang on to all your receipts and other documentation just in case there is an issue with the Note 3 that you gave back.

    In the meantime though, have fun with your new toy.

    Posted via the Android Central App on my awesome Note 4
    11-05-2014 07:05 PM
  19. Duncan1982's Avatar
    Ismachado, thank you! I finally got it, but I need to follow up with them to make sure they don't screw it up. :\ It was done as an upgrade, no credit is showing for the Note 3 which I gave back. Well, hopefully this is the last hassle I have with them!
    That finally moment, I had to wait along time after launch to get mine.

    Only arrived yesterday and I like it alot.

    Enjoy :-)

    Posted via the Android Central App
    11-05-2014 07:32 PM
  20. fantom305's Avatar
    Sounds like we are close to the same point in this process. My order was finally cancelled officially and now I'm calling in to check my IMEI status. I really like T-Mobile, but this experience sucks. I won't leave them, but I will definitely not order online with them again. The nearest store to my house is very kind and happy to hold a phone for me until the mess is cleared up as well.
    I can feel your pain because I am presently going through the same process.....and just like you.... even thought I will not leave TMobile.... I will never place an online order .....it's been two weeks and they still have cancelled my order and my Jump still not available .....

    ----

    Called and they said my IMEI is free to Jump again, though online doesn't say it is... going to go to the store today hopefully :X
    11-05-2014 08:41 PM
  21. nguyen4514's Avatar
    I have been following this thread for a while to check on the wait time for the Note 4.

    I placed my order for a black Note 4 on October 28,2014 and was on backorder for a bit. I just received my tracking number today and t-mobile gave me free next day shipping. When talking to various representatives, it seems like the trend is that the white Note 4 has less demand than the black color.

    If you are heading out to the stores to buy a Note 4, you can try going to Costco. The representatives told me that you can buy a Note 4 from Costco. I called Costco a few times to check if they had the Note 4 in stock, but it looks like they have more Note 4's for Verizon or AT&T. I was told that Costco receives T-Mobile Note 4's daily, but they don't get many.

    Best of luck to everyone.
    11-06-2014 01:04 PM
  22. s700's Avatar
    nguyen4514:
    What a shocker. Many of us ordered around Oct 23 and still there is no update on the status. Says backordered, no change since the order was placed. You are lucky. Thanks for the update though. Appreciate it.
    --------

    Update: Just checked my credit card activity and it shows that t-mo has deducted the tax amount. So, may be it is coming soon.
    11-06-2014 02:54 PM
  23. JayFiveAlive's Avatar
    Went through the same here. I had to resort to shaming them on twitter publicly to get anyone to help. Finally the tmobileusa account helped me and cancelled it quickly, but they tried the same wait 5-7 days to cancel, and I told them unacceptable. They got it done in 24 hrs at least. My ordered is now confirmed via email and account cancelled, but hopefully my jump status is fully restored!

    edit website tells me this now:

    The line associated with (XX) XXX-XXX is ineligible to JUMP! because of the following reasons:
    You’re ineligible because you do not have an Active Equipment Installment Plan.
    Check again today - that last note you had happened to me yesterday, after 24 hours I checked online and am now eligible.

    Jay,
    I hear Sprint is a lot worse.. Why did you leave? Oh, and Tmobile for me is nowhere to cheap: I pay $300 every month, that's why I get furious when I don't get what I pay for. It's way too much.
    Sprint's data speeds were a major joke. I pay about the same for 2 lines with T-Mobile, but I get 4G LTE and that includes the cost of 2x phones and Jump. At this time, I would consider anyone but Sprint if I left T-Mo, but I am going to give them another chance :P Even this mess has been better than my frustration with Sprint and their 110KBs download speeds. As a joke to a friend of mine who is in love with Sprint for some reason - when I went to Mexico on T-Mobile's unlimited international data in some locations, i did a speed test and Mexico's data speeds were like 145KBs vs Sprint's 110KB. I sent him the picture and mocked him :P

    -------

    In my area the White is much more rare - I called every store within 15 miles of my house (like 9 stores) and of those 9, 3 had 2-3 blacks. Only 1 store had 2 Whites, the rest were all out of stock completely.

    I don't understand how they fulfill their online orders. It's definitely not first come first serve as I've heard a few folks say they ordered the 28th or 29th and received their phone within a few days. Yet others ordered as early as the 23rd and still nothing. I hope all you that do order online get your orders soon. This phone seems to sell like hotcakes. If you have not ordered one online yet, I would recommend just calling around your local stores daily around 2:30pm as most stores tend to get phone shipments in around 2 pm each day. It may not have a Note in the shipment, but it's your best bet at getting one without waiting for the online order.
    11-06-2014 05:55 PM
  24. Android4life47's Avatar
    That is why I'm glad that I ordered my note 4 on the 1st day of pre order and received it 5 days before launch day. But believe me it wasn't easy for us with all the screw up that t mobile did with the announcement of the wrong launch date.. All they did was upgrade us to next day air, I had asked for ground service
    11-06-2014 05:59 PM
  25. Jeff Williams10's Avatar
    i ordered a black note 4 on oct 31st and im getting it tomorrow im so happy
    11-06-2014 07:24 PM
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