10-25-2014 10:26 AM
34 12
tools
  1. TechNut79's Avatar
    I've had it since this afternoon and now this happens! I'm so mad! I hope I can get a new one!

    Posted via the Android Central App
    Attached Thumbnails My new phone is messed up!!-20141023_213423.jpg   My new phone is messed up!!-20141023_213359.jpg   My new phone is messed up!!-20141023_213334.jpg  
    10-23-2014 08:50 PM
  2. Tkbredx's Avatar
    Oh wow. That sucks man. So they sent you a defective one. Did you call your carrier?
    10-23-2014 08:55 PM
  3. bassplayrguy's Avatar
    I've had it since this afternoon and now this happens! I'm so mad! I hope I can get a new one!

    Posted via the Android Central App
    What happened???

    Posted via the Android Central App
    10-23-2014 09:04 PM
  4. TechNut79's Avatar
    I haven't called anyone yet. Too late for that tonight. I have no idea. I've been babying it and then the screen started tearing. I knew something was wrong. And all day to set it up. Now I get to do it all over again.

    Posted via the Android Central App
    10-23-2014 09:07 PM
  5. lazerproof's Avatar
    I haven't called anyone yet. Too late for that tonight. I have no idea. I've been babying it and then the screen started tearing. I knew something was wrong. And all day to set it up. Now I get to do it all over again.

    Posted via the Android Central App
    That sucks. That reminds me of when I bought a brand new Sony TV. Took it out of the box, used it for 4 hours, then all of a sudden, it developed diagonal lines on the screen. They exchanged it for a new one.

    Posted via the Android Central App
    10-23-2014 09:11 PM
  6. Wolvi31's Avatar
    That is terrible. I hope they get you a new one asap.
    TechNut79 likes this.
    10-23-2014 09:13 PM
  7. xxx420's Avatar
    Wow major bummer man. I know you were really looking forward to getting this phone and now this. I'd be so sick. Hope it gets resolved quickly.

    Posted via Android Central App
    TechNut79 likes this.
    10-23-2014 09:45 PM
  8. Rmbrown1964's Avatar
    Wow sorry dude I would be pissed that's for sure!!

    Posted via the Android Central App
    TechNut79 likes this.
    10-23-2014 10:04 PM
  9. jrm89's Avatar
    Man, you phone is POSSESSED by the "split-screen demon"! Sorry for your loss...
    TechNut79 likes this.
    10-23-2014 10:27 PM
  10. TechNut79's Avatar
    Thanks guys! I'm gonna be up early tomorrow to get to one of the Verizon stores. Not the one where they treat me like [inappropriate language edited by Moderator] though.

    Posted via the Android Central App
    10-23-2014 10:27 PM
  11. SteveISU's Avatar
    That thing is a mess, much like the Giants.
    bembol likes this.
    10-23-2014 10:34 PM
  12. TechNut79's Avatar
    That thing is a mess, much like the Giants.
    Indeed

    Posted via the Android Central App
    Yogi217 likes this.
    10-23-2014 10:41 PM
  13. Almeuit's Avatar
    Exchange time.
    TechNut79 likes this.
    10-23-2014 11:24 PM
  14. noordzy77's Avatar
    That thing is a mess, much like the Giants.
    As a fellow Giant fan, that pain I can feel.
    TechNut79 and Yogi217 like this.
    10-23-2014 11:38 PM
  15. DarkUncle's Avatar
    As a fellow Giant fan, that pain I can feel.
    As a Jets fan, I feel the pain much worse...

    Posted via the Android Central App
    10-24-2014 06:23 AM
  16. anon8126715's Avatar
    That blocked lettering for the clock looks like HTC's skin on their android phones. What happens when you do a factory restore on the device via the boot menu (as opposed to trying to navigate through the settings menu)?
    10-24-2014 06:34 AM
  17. TechNut79's Avatar
    That blocked lettering for the clock looks like HTC's skin on their android phones. What happens when you do a factory restore on the device via the boot menu (as opposed to trying to navigate through the settings menu)?
    I'm using HD Widgets for the clock and weather. That sounds like an idea, but I'm not sure I'd want a phone that did this once. Even after reset it may do it again.

    Posted via the Android Central App
    10-24-2014 07:38 AM
  18. trucksmoveamerica#AC's Avatar
    Thanks guys! I'm gonna be up early tomorrow to get to one of the Verizon stores. Not the one where they treat me like **** though.

    Posted via the Android Central App
    If you preordered it online good luck getting a store to replace it, they will tell you to call customer service to replace it. Sometimes you get lucky and they do it.

    I had one time the store told me they didn't have one in stock, while he was giving me my options, which was to call customer service, the rep next to him walked in the back room and brought out the exact phone I was just told they didn't have for another customer. They want to keep those phones for sales so they can make their commission.

    Good luck

    Sent from my SM-N900V using Tapatalk
    10-24-2014 07:44 AM
  19. TechNut79's Avatar
    I'm going to try a certified reseller instead of a larger store. Maybe I'll be luckier there.

    Posted via the Android Central App
    10-24-2014 07:52 AM
  20. dpham00's Avatar
    Sorry to hear it. Hope that you can get a replacement easily

    Sent from my Verizon Samsung Galaxy Note 4
    TechNut79 likes this.
    10-24-2014 07:55 AM
  21. TechNut79's Avatar
    Level 2 tech support was very helpful. After he saw those pictures, he got me a replacement right away.

    Posted via the Android Central App
    10-24-2014 10:23 AM
  22. Gator352's Avatar
    Level 2 tech support was very helpful. After he saw those pictures, he got me a replacement right away.

    Posted via the Android Central App
    Awesome!

    Posted via the Android Central App
    TechNut79 likes this.
    10-24-2014 11:07 AM
  23. felloffthetruck's Avatar
    I hope HD widgets didn't cause that. It's one of my favorite apps.
    10-24-2014 11:51 AM
  24. TechNut79's Avatar
    I hope HD widgets didn't cause that. It's one of my favorite apps.
    I hope not. I guess if it does it again I'm gonna know. You have it on yours now? No problems?

    Posted via the Android Central App
    10-24-2014 01:13 PM
  25. AlisonT's Avatar
    When you restart / boot smartphone nablyudaetsya this defect, or only when it is already running the OS? Because if everything is fine at boot - it means that the problem is in the software part, if not, then it's definitely a problem with the display or other components, and it is to be exchanged even without question.
    10-24-2014 04:48 PM
34 12

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