03-31-2017 11:46 AM
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  1. JRLasVegas's Avatar
    Sometimes if you are using a protective case, it can cause the pictures to not focus. Try taking off the case if you have one on and see if that makes a difference.

    Sent from my SM-N910T using Tapatalk
    11-16-2014 10:52 PM
  2. Darthjon's Avatar
    I'm having this problem as well
    11-19-2014 11:45 AM
  3. Rmbrown1964's Avatar
    Is there a solution to help them out?

    Posted via the Android Central App
    11-19-2014 12:37 PM
  4. StumpyDaGr8's Avatar
    glad i read this thread, didnt even know there was a protective sleeve on the lens took it off just now, it is hard to see and difficult to take off but not sure why it would make any difference as it just wraps around the lens with a hole in the middle
    11-19-2014 12:55 PM
  5. LaTuFu's Avatar
    One other thing to try is to make sure you have downloaded all of the shooting modes that are available in the Galaxy app store.

    I seem to have greatly improved the results I'm getting with this camera, even in Auto mode, now that I have DL'd all the extra modes. I can't discount the fact that I've learned how to use the camera better, either, but this is something for others to consider if they are still struggling with results.
    Jhon53 and huntnyc like this.
    11-19-2014 04:37 PM
  6. ilgal's Avatar
    Your F-stop of 2.2 will give you a very shallow depth of field, meaning objects in the foreground will be in focus and all the rest blurry. If you retook that shot, with selective focus on, and first touch one of the distant mountains to set the focus, does it make a difference (give you a higher F-stop)?
    11-19-2014 05:21 PM
  7. wphend00's Avatar
    Same issue here ... this is crazy...
    This is the 2nd straight Note 4 that I have experienced it on.
    I think it has something to do with the focal ring on the camera or the OIS...and autofocus

    1st Phone (Black Tmobile GN4)

    When I open the camera app, everything would be blurry, except for what ever was 3-4 inches away from the lens.
    I removed the plastic around the lens. And still tried it.
    Nothing... still blurry.
    Get this? when I shook the phone, it would clear up... and autofocus would start working.

    So I took the phone back. Got a new one from T-mobile store.

    2nd Phone (Black Tmobile GN4)

    Out of the box, at the T-mobile Store. Once camera started up... after a second it would focus. So I figure it was good.
    Got it home... same thing... no matter what. Except, if I took a blurry picture or two, or move the camera a little, it would clear up.
    I tried changing the mode, I have tried to find an area in the settings where I can disable autofocus and OIS... but I can't seem to find that in the settings...
    I tried removing the Samsung branded Micro-sd card...
    I am going to head back to the T-mobile store to morrow to trade it in for a White-one...
    11-19-2014 05:28 PM
  8. Scottage's Avatar
    This is the exact problem I'm having with the Note 4 that I picked up a couple days ago. When I open the camera, it's blurry. Then if I sit there, it'll stay blurry, sometimes for a long time (up to 30 seconds) before it finally snaps into focus, and sometimes it just never seems to try.

    If I give the phone a vigorous shake, or a solid tap, suddenly the camera starts trying to focus. After that it appears to be fine for as long as I'm actively using the camera. Next time I open it, it's usually right back to the same behavior. Sometimes if I close and open it again in a short time, it doesn't do this. And occasionally it just randomly works on the first time, though that's rare.

    For the record, it did this right out of the box. Both before and after installing other apps, changing camera settings, and inserting an SD card. I even did a full factory reset to see if that would make a difference, and it didn't. It's technically a manageable issue, but not one I should have to manage, and I'm more worried that it's a sign that whatever's a little wrong now will get much worse.

    If I had to guess, I'd say this has to be some kind of mechanical issue with the camera? I'm not sure why else a shake or a thump would be the fix.

    UPDATE: I contacted Samsung via chat support, and after explaining the symptoms, they told me to take it back to the store where I got it and exchange the phone. Now I just need to wait for that shop to get another one in for me to actually do this exchange.
    11-24-2014 01:15 PM
  9. wphend00's Avatar
    I tried to take mine back to a store in Scottsdale... but they were all out...
    So I will try Chandler.
    11-24-2014 06:51 PM
  10. newbostonconst's Avatar
    wphend00 and scottage, I have the exact same problem....
    got the phone 4 days ago....changing modes gets it to work for a short time and then stops working.

    Seems like software settings.....I reset my camera settings to default and it seems better.

    Edit...still not working all the time after changing settings. ..tapping the phone against solid is the quickest to get it to work. ..taking phone back to store again.
    11-25-2014 08:00 AM
  11. JRLasVegas's Avatar
    This is the exact problem I'm having with the Note 4 that I picked up a couple days ago. When I open the camera, it's blurry. Then if I sit there, it'll stay blurry, sometimes for a long time (up to 30 seconds) before it finally snaps into focus, and sometimes it just never seems to try.

    If I give the phone a vigorous shake, or a solid tap, suddenly the camera starts trying to focus. After that it appears to be fine for as long as I'm actively using the camera. Next time I open it, it's usually right back to the same behavior. Sometimes if I close and open it again in a short time, it doesn't do this. And occasionally it just randomly works on the first time, though that's rare.

    For the record, it did this right out of the box. Both before and after installing other apps, changing camera settings, and inserting an SD card. I even did a full factory reset to see if that would make a difference, and it didn't. It's technically a manageable issue, but not one I should have to manage, and I'm more worried that it's a sign that whatever's a little wrong now will get much worse.

    If I had to guess, I'd say this has to be some kind of mechanical issue with the camera? I'm not sure why else a shake or a thump would be the fix.

    UPDATE: I contacted Samsung via chat support, and after explaining the symptoms, they told me to take it back to the store where I got it and exchange the phone. Now I just need to wait for that shop to get another one in for me to actually do this exchange.
    Can't they just send it in for repair or mail you a new replacement? What carrier are you using that they are making you wait? I assume they are making you wait from your post, if they are get a manager involves.

    Hey Hey Hey!
    11-26-2014 10:47 PM
  12. wphend00's Avatar
    I took mine back, to the T-mobile store yesterday...during llunch.
    They could not believe it.
    Apparently they have sold hundreds of the phone through out the entire region, and I am the only one to have this issue, in not 1, but 2 phones...

    Before i took the phone in, I did a factory reset... and that did not work.
    So 1 of the reps took my phone and played with the settings... over and over again. We tried powering off the phone, restarting it... etc.

    I showed them the difference between my phone and the display phone... and how the display phone's camera app pops right open with the lens already focused. not matter the distance... and lighting of the subject, yet when you opened my camera app, it it would stay blurry for a 15-30 seconds (sometimes 2 minuutes) and then "Clear up".

    Finally, they reset the camera settings, and that seemed to work, but after a restart or 2, it would stay blurry for a half second and then clear up.
    Because I did not have my previous receipt, I could not exchange the phone.. so we decided to keep it like it was and to see if that would hold... It has slowly gotten worse and worse. 3 hours ago, I reset the camera settings... still no good...

    I will go back, on Friday.
    11-27-2014 02:05 AM
  13. JRLasVegas's Avatar
    I took mine back, to the T-mobile store yesterday...during llunch.
    They could not believe it.
    Apparently they have sold hundreds of the phone through out the entire region, and I am the only one to have this issue, in not 1, but 2 phones...

    Before i took the phone in, I did a factory reset... and that did not work.
    So 1 of the reps took my phone and played with the settings... over and over again. We tried powering off the phone, restarting it... etc.

    I showed them the difference between my phone and the display phone... and how the display phone's camera app pops right open with the lens already focused. not matter the distance... and lighting of the subject, yet when you opened my camera app, it it would stay blurry for a 15-30 seconds (sometimes 2 minuutes) and then "Clear up".

    Finally, they reset the camera settings, and that seemed to work, but after a restart or 2, it would stay blurry for a half second and then clear up.
    Because I did not have my previous receipt, I could not exchange the phone.. so we decided to keep it like it was and to see if that would hold... It has slowly gotten worse and worse. 3 hours ago, I reset the camera settings... still no good...

    I will go back, on Friday.
    You don't have to have a receipt. Your *** is getting played. Each device is registered with samsung when you activate your Samsung account and that my friend covers the warranty for the first year. You are dealing with incompetent fools at your store. tell those tennage punks to send the phone in for repair because it's registered with your serial number for the phone. You are getting horrible customer service because you are dealing with inexperienced people. Get a manager involved and don't leave that store until they agree to send the phone in for repair under samsung warranty.

    Hey Hey Hey!
    11-27-2014 02:57 AM
  14. tristanh72's Avatar
    Beginning to wonder if this is just a T-Mobile thing. Picked one up and everything was fine, then the focus issue started. Returned it to the store, exchanged it for a second one. Tried it in the store, seemed to work fine for a couple of days. Then it too started to have the "won't focus for up to 30 seconds" bit on video or photo. Luckily I filmed this occurring. Multiple touching of the screen attempting to get it to focus, getting the dial image on screen but the camera just won't actually try to focus.

    Took it by the Samsung store in the mall and showed them, they hadn't seen it. Returned to the T-Mobile store, showed the manager who let me know that I was the only one who's had this issue, and now I've had it with two phones. He's going to exchange it again but wanting to wait a few days to get in a different batch just in case. We'll see if that works.

    I had thought perhaps there was a conflict with Google Camera (I've tried just about everything), so I removed it and the problem seemed to go away. It is back however, with no other camera app installed, and the app data and cache cleared.

    Both of mine have been the dark blue/black Note 4. Have any of the people here with the issues had them with a white phone?
    12-01-2014 03:00 AM
  15. ftrengineer's Avatar
    Beginning to wonder if this is just a T-Mobile thing. Picked one up and everything was fine, then the focus issue started. Returned it to the store, exchanged it for a second one. Tried it in the store, seemed to work fine for a couple of days. Then it too started to have the "won't focus for up to 30 seconds" bit on video or photo. Luckily I filmed this occurring. Multiple touching of the screen attempting to get it to focus, getting the dial image on screen but the camera just won't actually try to focus.

    Took it by the Samsung store in the mall and showed them, they hadn't seen it. Returned to the T-Mobile store, showed the manager who let me know that I was the only one who's had this issue, and now I've had it with two phones. He's going to exchange it again but wanting to wait a few days to get in a different batch just in case. We'll see if that works.

    I had thought perhaps there was a conflict with Google Camera (I've tried just about everything), so I removed it and the problem seemed to go away. It is back however, with no other camera app installed, and the app data and cache cleared.

    Both of mine have been the dark blue/black Note 4. Have any of the people here with the issues had them with a white phone?
    Got a replacement today as I was having the same issue. Store manager said he had seen the same issue a few times but there may be a software update that could fix it. I think it is a hardware issue.My replacement phone camera works perfectly. Tmobile version
    12-01-2014 08:25 PM
  16. tristanh72's Avatar
    Will be curious to see if you're still not having issues in a couple of days. Mine seemed to work fine the first day.
    12-01-2014 08:46 PM
  17. Serpico172's Avatar
    It's crazy. I'm major pissed off by this after reading all these reviews. If you put your finger on the back near the sensor, you can feel it focusing continually like it's spasming. I'm taking mine back to Verizon tonight to see if it's just bad luck. Everything else about this phone is amazing, but I can't stand taking these really ****ty pictures on such an expensive phone with a 16 megapixel camera.
    12-02-2014 01:21 PM
  18. Almeuit's Avatar
    You don't have to have a receipt. Your *** is getting played. Each device is registered with samsung when you activate your Samsung account and that my friend covers the warranty for the first year. You are dealing with incompetent fools at your store. tell those tennage punks to send the phone in for repair because it's registered with your serial number for the phone. You are getting horrible customer service because you are dealing with inexperienced people. Get a manager involved and don't leave that store until they agree to send the phone in for repair under samsung warranty.

    Hey Hey Hey!
    The warranty is covered by Samsung. Exchange is through T-Mobile ... two different companies. T-Mobile doesn't cover the warranty for these phones.

    Exchanges usually do require a receipt so they can ensure you bought the phone from them and not somewhere online.
    pantlesspenguin and dpham00 like this.
    12-02-2014 01:32 PM
  19. dpham00's Avatar
    The warranty is covered by Samsung. Exchange is through T-Mobile ... two different companies. T-Mobile doesn't cover the warranty for these phones.

    Correct. Exchanges usually do require a receipt so they can ensure you bought the phone from them and not somewhere online.
    The warranty information should have been provided when you bought the phone. But typically only the manufacturer is legally required to provide warranty service. Carriers provide warranty exchange as a a courtesy.

    Sent from my Verizon Samsung Galaxy Note 4
    12-02-2014 02:25 PM
  20. Serpico172's Avatar
    It's got to be that. I can hear and feel the ring opening and closing (for lack of a better term) trying to focus on the object - repeatedly - leading to blurry shots. It appears to be random, or when you quickly change where you are shooting. It's really disappointing, because when it works the shots are really nice.
    12-02-2014 06:35 PM
  21. Lisa DuBois's Avatar
    I am having the same problem.. I took my clear cover off the lens and it's still happening
    12-03-2014 08:40 AM
  22. newbostonconst's Avatar
    Took mine in and got it replaced. Had to resetup the phone but is working now. Camera would work if you tapped the phone against something hard.
    12-04-2014 11:13 AM
  23. valiantgrey's Avatar
    I've been having focus issues on my note 4, thinking it was a user error, I took it to an att service center, and it was and issue with the phone itself since the camera is covered under warrenty they are replacing the phone. So some note 4s do have an issue camera itself. But it does help to have it takin into a service center to have it looked at.
    12-08-2014 04:49 AM
  24. mache62's Avatar
    So I opened up the camera and when you push the mode button you reset the order of the auto modes. Once I did that it seems to have solved the problem for me.

    Sent from my SAMSUNG-SM-N910A using Tapatalk
    12-08-2014 06:19 PM
  25. mohamed_11's Avatar
    [/color][/font][/size]
    nope i'm sorry, as i further investigate the issue it seems like a hardware issue. When i lightly hit the camera with my hand the the visual becomes focused, after i lightly shake the phone the visual becomes unfocused again.
    It seems focus inside the camera broke or something. So nope its not a software issue definitely a hardware issue and the unit must be replaced.
    12-09-2014 10:37 AM
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