03-31-2017 10:46 AM
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  1. Sonnceetwothree's Avatar
    I figured it out the lens on the inside of the camera stops sliding in and out, almost like it's stuck.
    12-09-2014 04:11 PM
  2. Melaza's Avatar
    So my here is my 2nd conversation with Samsung Support...

    Chat InformationPlease wait for a Samsung Agent to respond.
    Chat InformationYou are now chatting with 'Valen'. There will be a brief survey at the end of our chat to share feedback on my performance today.
    Chat InformationYour Issue ID for this chat is XXXXXX
    Valen: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
    Visitor: Hello! yesterday I contacted you guys through IM because my Galaxy Note Edge takes about 30 seconds to focus...
    Valen: I'd appreciate it if you could give me a detailed description of the problem to assist you better.
    Visitor: the agent I talked to told me to take it to Best Buy to have the phone re-flash, but that didn't work either
    Valen: Could you please explain the device issue in detail?
    Visitor: here's the forum that explains what is happening to me
    Visitor: http://forums.androidcentral.com/sam...s-problem.html
    Visitor: when you 1st turn on the camera app (rear) it will take about 30 seconds to focus. If you put your hand on front of the camera it focus to it right away, but nothing far away. Now once it focus it works fine, but it takes too long for that initial focus
    Valen: Thank you for the information.
    Valen: May I have three minutes to research the required information? Meanwhile, get attracted viewing the amazing functionality of Samsung products by visiting us at Samsung Smart Simulator
    Visitor: k
    Valen: Thank you.
    Valen: Thank you for waiting. I appreciate your patience.
    Valen: I've checked with the details.
    Visitor: k
    Valen: I've to inform you that to the camera focus will only work up to 3 to 4 feet as it is a product limitation.
    Visitor: that's fine I don't have an issue with close up pics
    Visitor: the problem is taking a picture of someone that far or further away
    Valen: Thank you for waiting. I'll be with you in just a moment.
    Visitor: k]
    Visitor: k
    Valen: Thank you.
    Valen: Thank you for your time and patience.
    Visitor: k
    Valen: I've to inform you that the camera of the phone will not focus the pictures which are far away.
    Visitor: seriously? I'm not talking about pictures 100 feet away , I'm talking about pictures 4 to 10 feet away, you know normal range for pictures. I'm not talking about taking professional pics here. My last phone was a Galaxy S4 and it never took that long to focus
    Valen: Please follow the below instructions on your phone.
    Visitor: I did, and your representative at Best Buy tried it too and couldn't get it to work either
    Valen: From the home screen tap on Apps>>Settings>>General>>Application manager>>ALL tab>>Camera>>Clear data.
    Visitor: we tried that last night
    Valen: From the home screen tap on Apps>>Settings>>General>>Application manager>>tap on menu>>reset app preferences.
    Visitor: k, just did
    Valen: Please check whether the issue persists or not.
    Visitor: k
    Valen: Thank you.
    Visitor: still the same, it took 15 secs to focus
    Valen: I've to inform you that during the start up of the phone camera it will take 10 to 15 seconds on the phone to focus.
    Visitor: ok, so when I start up the camera of my Galaxy S4 is supposed to take 15 secs to focus? Just as a brand new Note Edge that's not even a month old.
    Visitor: I was always able to pull my phone hit the phone app and it would focus within a second or 2 not 15 to 30 seconds
    Visitor: and I'm talking about older phones, never been able to do that with this one
    Visitor: and if it was just me being picky, there wouldn't be all that people on the forum complaining about the same thing. That's just one forum, you can google the problem and they are others complaining about the same issue
    Valen: As it is a product limitation the camera on your phone will take 10 to 15 seconds to focus as it has added camera features than the old model devices.
    Visitor: If that's the case why some phone do it others don't?
    Valen: Did you check with the camera of same model?
    Visitor: Your representative at Best Buy said it was too long of a wait also
    Valen: I've provided the information to you after checking the details of the phone camera.
    Visitor: I'm just gonna call the 1-800 number, you're just trying to run away from the problem, but the fact remains that I know I'm not the 1st complaining about this and won't be the last
    Valen: Due the added camera features, it will take few seconds to load on the camera start up.
    Visitor: you and I know thta's BS
    Valen: I do understand your concern.
    Valen: Had I been in your situation, I would feel the same.
    Visitor: and your 2 reps recognized that I had an issue
    Visitor: Issue ID XXXXXX
    Valen: I've to inform you that there is no issue with your phone.
    Valen: I apologize for the miscommunication from our end.
    Visitor: yeah sure, would love to see Apple get a hold of this as fast as you guys got a hold of bend gate smh
    Visitor: and let's see how fast you guys fix it
    Valen: I've to inform you that we in live chats trained on troubleshooting the device issues.
    Valen: You can post your valuable suggestions in the survey field after ending the chat.
    Valen: Those suggestions will be monitored by our supervisors.
    Valen: May I help you with anything else?
    Visitor: you didn't


    In other words it's supposed to work like this... such BS!!!
    12-13-2014 10:18 AM
  3. Marco Pedini's Avatar
    I had this problem with regular camera use and during other apps like Snapchat. However, I did fix this problem by going into the camera settings and clicking the reset setting on the bottom left.
    12-13-2014 02:22 PM
  4. Darshan Purandare's Avatar
    I have the exact same problem as mentioned by the original post. I have Note 4 from Samsung. I have tried removing the plastic sticker from the camera but it didn't help.

    Overall, I get the impression that it may be a hardware issue. Can anyone confirm if changing software setting can fix the issue. I have tried re-setting my phone few times but it has not helped. I have also tried Google Camera app thinking that Samsung Camera app could be buggy.

    More insight will be helpful.

    Thanks.
    Paul Degrassi likes this.
    12-14-2014 04:29 PM
  5. Melaza's Avatar
    So I decided to call 1-888-987-HELP(4357) [Samsung Help Line] and they want me to send my phone in but I'm going to do it because it's getting on my nerves, but the down is that I'll be without a phone for about 1 1/2 to 2 weeks but I guess I'll use my work cell until then

    I had 2 online chats, one rep @ Best Buy and one on the phone and 3 out 4 agreed that it wasn't right, but the guy from about was a total a-hole!
    12-15-2014 12:16 PM
  6. Sharon May's Avatar
    I just bought my note 4 a week and very disappointed in the camera. I thought it was suppose to have a great camera on it. I am experiencing the same issues with focusing and a fuzzy appearance when zooming in. I took pictures indoors this weekend of my son's banquet and upset that half of them are all blurry. I removed plastic covering and still didn't resolve the issue. I'm ready to return the phone because the camera is the most important tool I need for picture taking of kids, sports, etc... ugh!
    12-15-2014 09:53 PM
  7. ChemMan's Avatar
    The phone should take great pictures. My phone sure does.
    12-16-2014 12:07 AM
  8. LDenis's Avatar
    I have read a lot of unsutisfied and satisfied posts on different forums and can say that the main reason of unsatisfied posts is that users try to change settings - it is not right. Camera works perfectly even with standart settings, restore all setting and than try to focus and make shot. If you see that the light is too less just shake the phone with camera - in most cases it helps the lens to catch the appropriate brightness.
    12-16-2014 01:51 AM
  9. Melaza's Avatar
    I have read a lot of unsutisfied and satisfied posts on different forums and can say that the main reason of unsatisfied posts is that users try to change settings - it is not right. Camera works perfectly even with standart settings, restore all setting and than try to focus and make shot. If you see that the light is too less just shake the phone with camera - in most cases it helps the lens to catch the appropriate brightness.
    In my case I've reset the camera setting, Smasung @ Best Buy flashed the OS and even did a factory reset. I can tell you it's not a setting issue.
    12-16-2014 07:34 AM
  10. dmitri_sc's Avatar
    I also have the same problem with my T-Mobile Note 4(Black). I bought it from Bestbuy and they don't have a replacement for me as they are out of stock. I took a video of the issue. Are you guys facing the same problem?

    youtube.com/watch?v=9Z6J6sT9ulk
    12-16-2014 04:59 PM
  11. Melaza's Avatar
    I also have the same problem with my T-Mobile Note 4(Black). I bought it from Bestbuy and they don't have a replacement for me as they are out of stock. I took a video of the issue. Are you guys facing the same problem?

    youtube.com/watch?v=9Z6J6sT9ulk
    Same issue, but mine clears out around 30 seconds. I just sent mine out to Samsung yesterday, I'll be waiting for a couple of weeks before a get it back
    12-17-2014 08:03 AM
  12. dmitri_sc's Avatar
    Thanks for the confirmation. Mine takes less time once the camera is warmed up. The video was recorded after the camera was on sleep for a long while.
    12-17-2014 11:11 AM
  13. Rtbar1's Avatar
    I have the same exact issue
    12-17-2014 01:26 PM
  14. Melaza's Avatar
    Thanks for the confirmation. Mine takes less time once the camera is warmed up. The video was recorded after the camera was on sleep for a long while.
    Same with me once I get it to focus it will work fine after that, but about 30 seconds when I initially turn on the camera.

    Call 1-888-987-HELP(4357) and let them know, but it might be faster to get it replaced through Best Buy

    Samsung is saying that they haven't heard of this issue which I think is BS... so call them and let them know!!
    12-17-2014 02:51 PM
  15. dmitri_sc's Avatar
    Same with me once I get it to focus it will work fine after that, but about 30 seconds when I initially turn on the camera.

    Call 1-888-987-HELP(4357) and let them know, but it might be faster to get it replaced through Best Buy

    Samsung is saying that they haven't heard of this issue which I think is BS... so call them and let them know!!
    Thanks Melaza. Bestbuy said they will replace once they get the stock. But that may happen only after my return period is over. Please keep us posted on what Samsung says on your case. Did Samsung send you a shipping label to send your phone?
    12-17-2014 03:13 PM
  16. k3u's Avatar
    If you guys want to use my video as proof just YouTube "T-MOBILE SAMSUNG GALAXY NOTE 4 FOCUS PROBLEM". I can't post links because I am new to the forum but hopefully it can help some of you guys out there to show that there is indeed an on going problem right now with some of the Note 4s.
    rabernet likes this.
    12-17-2014 04:38 PM
  17. Duncan1982's Avatar
    If you guys want to use my video as proof just YouTube "T-MOBILE SAMSUNG GALAXY NOTE 4 FOCUS PROBLEM". I can't post links because I am new to the forum but hopefully it can help some of you guys out there to show that there is indeed an on going problem right now with some of the Note 4s.
    Note: notice the intellectual ending, some here imply that any issue they are having effects all devices, here clearly stating some, thus not implying all are effected.

    Hello & welcome to AC :-)

    Posted via the Android Central App
    12-17-2014 04:41 PM
  18. LDiablo22's Avatar
    Thanks to everybody who has reported an issue. I'm having same problem. Slow to focus, if at all. I have had limited success in focusing on something very close (like almost touching the lens to a few inches away). When I get home from a business trip, I'm going back to AT&T and asking for a new one.
    12-17-2014 07:51 PM
  19. LDiablo22's Avatar
    I figured it out the lens on the inside of the camera stops sliding in and out, almost like it's stuck.
    I agree with you. I've attempted the 'bump' solution of physically bumping the phone's edge and it worked. Tells me the lens that would move to focus is hanging up and the delay is result of it unsticking itself. Bumping fixes faster but is NOT an acceptable fix. I'm taking mine back to request a replacement.
    12-18-2014 01:03 PM
  20. Melaza's Avatar
    Thanks Melaza. Bestbuy said they will replace once they get the stock. But that may happen only after my return period is over. Please keep us posted on what Samsung says on your case. Did Samsung send you a shipping label to send your phone?
    They just received it today and yes they gave me a shipping label.
    I'll keep everyone posted as to what they say.
    12-19-2014 03:25 PM
  21. Sandie Lee Snyder's Avatar
    Ok. So I have had the same blurry non focusing problem with my new note 4 that all you are having. I came up with the strangest solution!
    Open the camera, try to focus on something a few feet away, hit Settings, then hit the 3 dots for More. The black screen comes up with options, if you wait a second or two you can see it coming into focus! Close Settings and take a crisp, clear picture !
    I have to do this process everytime I use camera, but at least it's an option.
    This is an edit, that solution only works sometimes.
    12-19-2014 04:29 PM
  22. Jon Jackson's Avatar
    Obviously you know something is wrong if it takes 15-30 seconds to focus. Just pulled mine out and it takes 1-3 seconds. They need to apologize and exchange anyones phone that isn't performing well.
    12-19-2014 04:39 PM
  23. Almeuit's Avatar
    Obviously you know something is wrong if it takes 15-30 seconds to focus. Just pulled mine out and it takes 1-3 seconds. They need to apologize and exchange anyones phone that isn't performing well.
    I agree with this. It shouldn't take more than 1-3 seconds to focus.
    robgi1 and Ntchwaidumela like this.
    12-19-2014 05:48 PM
  24. Ahmad Nsouly's Avatar
    i am having the same issue...i thought Note 4 camera would be something amazing, yet it wasn'. i dont have issue with the focus but i have a problem when viewing the pictures they seems very blurry and not clear, like not even close to a 5 mgp camera...very disappointed..
    12-22-2014 03:17 AM
  25. diannnna's Avatar
    I have a Sprint Note 4 bought from Best Buy last month in November. I had also thought it was the film around the rear facing camera causing blurry pictures, but it was actually a focusing issue. As others have mentioned, close up pictures are fine, but pictures taken 3-4 feet away start to become blurry and the the further away, the blurrier.

    I do not have insurance on my phone with Sprint, but took it there anyway and the certified technician informed me that it is a focusing problem. He did a diagnostic test and the A/F feature failed. He assumed that meant auto focus. Sprint tech suggested that I call Samsung, explain my problem, and then they'll ask me to send in the phone. You get a one year warranty from Samsung.

    What I did was call 1-888-987-4357, followed the prompts (keeping pressing 1, 0 did not automatically go to actual person). They're going to try to troubleshoot it with you over the phone but I told them, I have reset the camera settings to default, turned my phone on and off, reset my phone to factory settings and the problem still persists. I told them the rear facing camera does not work properly and my pictures still come out blurry.

    They'll open a ticket number, email you a UPS shipping label, and you safely pack your phone and send it to them in Texas. It'll take 10 business days so you'll be without a phone, so I suggest having a back up phone to activate in the mean time. Make sure you keep the back cover, battery, stylus, and SD card if you inserted one. Also, you should reset the phone to factory settings as well since they'll be doing that anyway when you get your phone back.

    I called and opened a ticket number on 12/15/14. Shipped my phone via UPS on 12/16/14. Samsung acknowledged receiving device on 12/18/14. As of today, 12/22/14, they emailed me saying:

    "Please be advised that your Samsung service ticket [XXXXXXXXX] has been placed on a temporary hold due to an unavailable part.

    As soon as the part becomes available, your device will be repaired and shipped promptly."

    So it is an actual phone part issue. I was hoping they'll send my a new phone, but oh well.
    12-22-2014 11:59 AM
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