1. cinek's Avatar
    I just got an update to the shealth app and now when I try to open it I get a prompt for a password which I can't remember. I tried resetting it after I entered it incorrectly 5 times but the new password still doesn't work

    any ideaS?
    10-25-2014 05:12 PM
  2. aspj111's Avatar
    Happened to me too. I had to start the app over from scratch. I lost all my data within the app,
    but it works fine now.
    10-25-2014 05:41 PM
  3. Satheesh Mahendralingam's Avatar
    try 5 times it will prompt to reset password after that you login into samsung account then you select the different password one letter and minimum 4 numbers then you good to go
    thx:
    10-26-2014 10:00 PM
  4. Sven Mueller's Avatar
    I've tried this several time. after 5 wrong passwords it was showing me password reset. Reset it, but same result. The Note 4 doesn't accept the password.
    scholaryoshi likes this.
    10-26-2014 11:03 PM
  5. Stephen Redding's Avatar
    I am having the same problem... enter pw, after 5 times it asks me to reset, so I click reset, enter my Samsung account password, then create a new password for s health, and yet it still won't recognize the new password. Very frustrating. It started happening after the update.
    10-26-2014 11:51 PM
  6. Ryan Larson1's Avatar
    I am having the same problem... enter pw, after 5 times it asks me to reset, so I click reset, enter my Samsung account password, then create a new password for s health, and yet it still won't recognize the new password. Very frustrating. It started happening after the update.
    I don't know if it will help you or anyone else, I had this problem trying to access from my home screen, then I went in through my apps button and it didn't ask for a password. I just entered one through that in case it asks in the future, hope this helps.
    scholaryoshi likes this.
    10-27-2014 01:05 AM
  7. Daimon Walker1's Avatar
    You are spot on. I had an auto update run on my phone. Clicked on the widget on home screen, prompted for a password (which I can recall ever setting). It was looking like I'd have to delete everything. I then saw your post so decided to go to Apps then S Health and it then stated it needed to update itself. I let the update run, this finished, then restored all my data. GREAT NEWS!

    However... It is now saying my stress option is no longer available. How come?
    10-27-2014 07:35 AM
  8. Robert Bott's Avatar
    Yup, go through apps. I reset my password about 4 different times through the home screen and even reset my samsung password to ensure. After reading that post to go through the apps.. well surprise surprise it worked. Good luck people.
    10-28-2014 08:02 AM
  9. biggunspaul's Avatar
    I had this same issue and found out that Samsung had replied to people's complaints/reviews on the s health app on the Google play store.
    They said to go into application manager and then s health and then reset the data,I done this and then all was sorted.

    Posted via the Android Central App
    10-28-2014 09:15 AM
  10. Mohis's Avatar

    However... It is now saying my stress option is no longer available. How come?


    This has baffled me too, Where's the Stress option vanished to?!
    10-28-2014 09:20 AM
  11. biggunspaul's Avatar
    Here in the UK we never even had the stress option,maybe Samsung think the british don't get stressed enough to warrant having it on the phone lol

    Posted via the Android Central App
    10-28-2014 09:49 AM
  12. Mohis's Avatar
    Here in the UK we never even had the stress option,maybe Samsung think the british don't get stressed enough to warrant having it on the phone lol
    Well, I'm not too sure where you got your S5 from, but mine, here in the UK, had the stress option, as did multiple family and friends who own the device - some still have the option as they didn't update when it came up the other day.

    My phone was handset only - not on contract or any network if that helps.
    10-28-2014 10:32 AM
  13. Slashyou's Avatar
    I just got an update to the shealth app and now when I try to open it I get a prompt for a password which I can't remember. I tried resetting it after I entered it incorrectly 5 times but the new password still doesn't work

    any ideaS?
    Try to find a reset APK or something and why did you lock it in first place?
    10-28-2014 10:38 AM
  14. cinek's Avatar
    I uninstalled the update and it's working fine. Not sure if I want to update to the new version now
    10-29-2014 04:27 PM
  15. biggunspaul's Avatar
    Well, I'm not too sure where you got your S5 from, but mine, here in the UK, had the stress option, as did multiple family and friends who own the device - some still have the option as they didn't update when it came up the other day.

    My phone was handset only - not on contract or any network if that helps.
    I got my NOTE 4 ! from a Samsung experience store in Bristol and it is off contact, what your S5 has anything to do with what a NOTE 4 comes with I have no idea lol

    Posted via the Android Central App
    10-29-2014 04:54 PM
  16. biggunspaul's Avatar
    Well, I'm not too sure where you got your S5 from, but mine, here in the UK, had the stress option, as did multiple family and friends who own the device - some still have the option as they didn't update when it came up the other day.

    My phone was handset only - not on contract or any network if that helps.
    This is a photo of my partners note 4 that has not yet updated the S health app.As you can see there is no stress meter listed.

    Posted via the Android Central App
    Attached Thumbnails Samsung Galaxy Note 4 How can I recover my S Health password?-20141029_214522.jpg  
    10-29-2014 05:46 PM
  17. Mohis's Avatar
    I got my NOTE 4 ! from a Samsung experience store in Bristol and it is off contact, what your S5 has anything to do with what a NOTE 4 comes with I have no idea lol
    This is a photo of my partners note 4 that has not yet updated the S health app.As you can see there is no stress meter listed.
    I have found the problem! It seems the Note 4 came pre-installed with the newer version which already had stress option removed, BUT the new update removed it from S5 in certain countries. See link; Samsung S Health update | Android Central

    Quoted directly from the above link
    'Some features have been removed in certain countries with this update. Blood pressure, blood glucose, and stress have all been removed from a number of countries, including the UK, France, and Austria. Heart Rate measurement has also been removed from Angola.'

    So finally we have it confirmed.
    10-31-2014 03:22 PM
  18. biggunspaul's Avatar
    I have found the problem! It seems the Note 4 came pre-installed with the newer version which already had stress option removed, BUT the new update removed it from S5 in certain countries. See link; Samsung S Health update | Android Central

    Quoted directly from the above link
    'Some features have been removed in certain countries with this update. Blood pressure, blood glucose, and stress have all been removed from a number of countries, including the UK, France, and Austria. Heart Rate measurement has also been removed from Angola.'

    So finally we have it confirmed.
    Yeah I did see that not long after I posted up the picture of what's on the note 4 out the box.

    Strange why they are removing it and other features but not in all countries ???

    Posted via the Android Central App
    10-31-2014 06:49 PM
  19. PlanetPluto7's Avatar
    I had this same issue and found out that Samsung had replied to people's complaints/reviews on the s health app on the Google play store.
    They said to go into application manager and then s health and then reset the data,I done this and then all was sorted.

    Posted via the Android Central App
    S-health has been bugging me for 2 weeks for a password. After reading this topic I went in from the app, not the widget. Opened up for me on the second guess. 2 points for me; just like Downtown.
    12-05-2014 12:23 AM

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