1. guitarskoota's Avatar
    So I got my Note 4 on Thursday from Best Buy, but today I noticed a dead pixel on it. Upon further inspection, there are about 7 or 8 in various spots on the screen. Now that I know they are there, they stick out like a sore thumb! I'm assuming I just need to swap the phone at Best Buy. Are they good about swapping for dead pixels? Hopefully they have more in stock for me to swap to. Damnit anyways.
    10-25-2014 09:58 PM
  2. honey_bee_33's Avatar
    No bueno! Not GOOD At all. I would swap it out. You spending a lot of money to have a phone that have an issue.

    girls love tech too
    phoneluva likes this.
    10-25-2014 10:03 PM
  3. itsnotmeitsyou's Avatar
    So I got my Note 4 on Thursday from Best Buy, but today I noticed a dead pixel on it. Upon further inspection, there are about 7 or 8 in various spots on the screen. Now that I know they are there, they stick out like a sore thumb! I'm assuming I just need to swap the phone at Best Buy. Are they good about swapping for dead pixels? Hopefully they have more in stock for me to swap to. Damnit anyways.
    I'm not sure about best buy, but hopefully they swap it out for you. Tmobile stores are the worst about exchanging phones. They made me pay the $50 restocking fee to exchange my s4 with dead pixels for another s4. They said that the dead pixels "don't affect the performance of the phone"... This is kinda unrelated to your best buy exchange lol but it just reminded me of how crappy Tmobile store employees are.
    10-25-2014 11:58 PM
  4. guitarskoota's Avatar
    I'm not sure about best buy, but hopefully they swap it out for you. Tmobile stores are the worst about exchanging phones. They made me pay the $50 restocking fee to exchange my s4 with dead pixels for another s4. They said that the dead pixels "don't affect the performance of the phone"... This is kinda unrelated to your best buy exchange lol but it just reminded me of how crappy Tmobile store employees are.
    If they tell me that, they may end up with a dead pixeled phone up their ***! lol.
    itsnotmeitsyou likes this.
    10-26-2014 01:03 AM
  5. Baby_Doc's Avatar
    I don't think my Best Buy would give me a problem, because they were tuned in enough to dead pixels that they were looking for them on my Droid X2 that I was trying to use for the $200 trade in promotion. (Fortunately my old phone was perfect in this regard.) I could always say to them that you wouldn't want to accept my old phone if it had dead pixels; so, why would you expect me to accept a new phone with them.

    Posted via Android Central App
    10-26-2014 03:17 AM
  6. clevin's Avatar
    Are they really dear or just stuck? It's rather rare for amoled to have this problem.

    Ask for exchange if yout can.

    @T-Mobile GN3
    10-26-2014 06:12 AM
  7. Gator352's Avatar
    I'm not sure about best buy, but hopefully they swap it out for you. Tmobile stores are the worst about exchanging phones. They made me pay the $50 restocking fee to exchange my s4 with dead pixels for another s4. They said that the dead pixels "don't affect the performance of the phone"... This is kinda unrelated to your best buy exchange lol but it just reminded me of how crappy Tmobile store employees are.
    You tell them pricks the " The HELL it doesn't! It affects the visual performance of the UHD screen *****!"
    10-26-2014 06:49 AM
  8. Charles Collins's Avatar
    I'm not sure about best buy, but hopefully they swap it out for you. Tmobile stores are the worst about exchanging phones. They made me pay the $50 restocking fee to exchange my s4 with dead pixels for another s4. They said that the dead pixels "don't affect the performance of the phone"... This is kinda unrelated to your best buy exchange lol but it just reminded me of how crappy Tmobile store employees are.
    Wow, that's a crappy experience. My local T Mobile store took my One M8 back after a month (free of charge) because I told them the battery was bad. The next One M8 also wasn't so swell with the battery. What I learned is that the M8's battery was terrible compared to my previous G2. Now I'm getting great battery life, with the Note 4.

    Posted via the Android Central App
    10-26-2014 08:00 AM
  9. guitarskoota's Avatar
    Are they really dear or just stuck? It's rather rare for amoled to have this problem.

    Ask for exchange if yout can.

    @T-Mobile GN3
    I thought that too, but I figure I'd rather just swap it out instead of having some possible defects in my screen that could cause issue later. That and if I tried to fix them, my luck is I'd fix most of them and when I try to exchange it, they would say will it's just 1 or 2 dead pixels, and not want to swap it. I'll just leave em all on there for them to see.
    10-26-2014 09:25 AM
  10. clevin's Avatar
    I thought that too, but I figure I'd rather just swap it out instead of having some possible defects in my screen that could cause issue later. That and if I tried to fix them, my luck is I'd fix most of them and when I try to exchange it, they would say will it's just 1 or 2 dead pixels, and not want to swap it. I'll just leave em all on there for them to see.
    True, go ahead swap it. It's expensive and 7 stuck or dead pixel are really not acceptable.
    10-26-2014 09:35 AM
  11. guitarskoota's Avatar
    Well I took it to Best Buy today and they swapped it with another one. They had some black Verizon ones in stock which was nice. The dude was a younger kid and was really good about it, and he said if it was his device he would flip out. Took all of 10 minutes and I was out the door with a new phone and made sure that it had no dead pixels this time.
    10-26-2014 01:25 PM
  12. clevin's Avatar
    Well I took it to Best Buy today and they swapped it with another one. They had some black Verizon ones in stock which was nice. The dude was a younger kid and was really good about it, and he said if it was his device he would flip out. Took all of 10 minutes and I was out the door with a new phone and made sure that it had no dead pixels this time.
    Congrats!

    @T-Mobile GN3
    10-26-2014 02:37 PM

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