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  1. t1328's Avatar
    Add me to the list of people experiencing this GPS issue. Will be trying to get support for this over the weekend. This is the only major issue I have with this phone, but I rely on Waze GPS almost daily.

    Posted via the Android Central App
    03-20-2015 05:56 PM
  2. skatergirl's Avatar
    I have a brand new Note 4 that the GPS doesn't work and I found the solution that worked for me on accident. I was trying some of the suggestions on this thread when I tried the one about taking out the Sim card. I took off my bumper case, removed the back, battery, and sim. I put it all back except the case, booted the phone and the GPS started to work. I was thrilled but that is not the end of the story. Later I put my metal bumper case back on the phone and my GPS stopped working. I removed the case an it worked. This whole time it was the metal case acting like a Faraday Cage around my GPS receiver in the phone. I bought a plastic case and threw away the metal case and haven't had a problem since.
    I had a metal bumper case for a short time and it was killing my radio. Had almost zero data connection. Troubleshooted everything until I realized it was the bumper case.

    As for the GPS, mine works great. Between my strong GPS, my gear fit watch and my husbands phone, we were able to stop a grocery clerk from making off with my phone after it dropped from my cart. We were able to prove the location of the phone and someone had to come clean. Yes, my bad for dropping it, as I am usually much more careful, but I was not trying to give someone a $700 toy.

    Posted via the Android Central App
    03-21-2015 09:10 AM
  3. pantlesspenguin's Avatar
    I had a metal bumper case for a short time and it was killing my radio. Had almost zero data connection. Troubleshooted everything until I realized it was the bumper case.

    As for the GPS, mine works great. Between my strong GPS, my gear fit watch and my husbands phone, we were able to stop a grocery clerk from making off with my phone after it dropped from my cart. We were able to prove the location of the phone and someone had to come clean. Yes, my bad for dropping it, as I am usually much more careful, but I was not trying to give someone a $700 toy.

    Posted via the Android Central App
    When the phone is stationary the GPS works fine. The problem is that when you're in motion the GPS loses signal often. When I'm on streets with stop lights the GPS comes back when I'm stationary for a few seconds. When I'm on the highway it comes back intermittently but doesn't stay locked for long.
    03-21-2015 04:22 PM
  4. t1328's Avatar
    Add me to the list of people experiencing this GPS issue. Will be trying to get support for this over the weekend. This is the only major issue I have with this phone, but I rely on Waze GPS almost daily.

    Posted via the Android Central App
    Contacted Samsung Support who suggested I clear the data cache. I was skeptical, but it worked in my case. GPS is working well again now.

    Posted via the Android Central App
    03-22-2015 01:51 AM
  5. robor007's Avatar
    Contacted Samsung Support who suggested I clear the data cache. I was skeptical, but it worked in my case. GPS is working well again now.

    Posted via the Android Central App
    Just clear the data cache in Waze?
    03-22-2015 10:58 AM
  6. t1328's Avatar
    Just clear the data cache in Waze?
    No, clear the device data cache. Basically boot into bootloader:
    1. Turn power off.
    2. Press and Hold Volume Up and Home buttons, and then also hold Power button.
    3. As soon as you feel the phone vibrate, stop holding the Power button but continue holding the other two.
    4. Once in bootloader, use the volume buttons to move option until you get to erase data cache. Then select the power button.
    5. Once the operation is complete (takes a few secs), select reboot.

    Hope that helps, although I believe others on this thread have tried this with no luck. If it worked for me, maybe it will work for one or two others at least.

    Posted via the Android Central App
    03-22-2015 11:12 AM
  7. sparksd's Avatar
    No, clear the device data cache. Basically boot into bootloader:
    1. Turn power off.
    2. Press and Hold Volume Up and Home buttons, and then also hold Power button.
    3. As soon as you feel the phone vibrate, stop holding the Power button but continue holding the other two.
    4. Once in bootloader, use the volume buttons to move option until you get to erase data cache. Then select the power button.
    5. Once the operation is complete (takes a few secs), select reboot.

    Hope that helps, although I believe others on this thread have tried this with no luck. If it worked for me, maybe it will work for one or two others at least.

    Posted via the Android Central App
    What you cleared was the cache partition used by the system for temp storage - but clearing that has been shown to help with a number of issues (sometimes).
    03-22-2015 11:40 AM
  8. robor007's Avatar
    Thanks for the detailed instructions. This will wipe the device though, right?
    03-22-2015 11:43 AM
  9. t1328's Avatar
    What you cleared was the cache partition used by the system for temp storage - but clearing that has been shown to help with a number of issues (sometimes).
    Thanks, you're right. It wasn't the data cache. I guess the question now is for how long will this resolve the issue and whether I'll have to do this often. If I do, that doesn't bother me too much, but shouldn't be necessary...
    03-22-2015 11:44 AM
  10. sparksd's Avatar
    Thanks for the detailed instructions. This will wipe the device though, right?
    No, it does not wipe the device or cause any harm. It's a good suggestion worth trying.
    03-22-2015 12:08 PM
  11. cross157's Avatar
    2nd update: I've rooted my Note 4 and install Cyanogenmod 12, Android 5.0.2. Unfortunately the issue with the GPS remains. If I have my SD card inserted the GPS disconnects. This is extremely frustrating I shouldn't have to remove the SD card in order to have reliable GPS lock
    03-22-2015 12:49 PM
  12. robor007's Avatar
    I am VERY disappointed to hear this because it points directly at a hardware issue.

    I dropped GPS signal at least 5-6 times on my 40 minute drive to work this morning. Luckily I know my regular routes and only use Waze to warn of unexpected things. That said, I'm ditching my Note 4 and after GPS issues with my last two Samsung devices I will not repeat the mistake. Undecided on the next device though.
    03-23-2015 07:13 AM
  13. mike929's Avatar
    Add me to the list. I also use the Waze app. If i sit the phone down horizontally i loose GPS lock. I basically have to hold the phone up vertically to have GPS lock.
    03-25-2015 09:26 AM
  14. robor007's Avatar
    Add me to the list. I also use the Waze app. If i sit the phone down horizontally i loose GPS lock. I basically have to hold the phone up vertically to have GPS lock.
    I have a cradle for mine. It holds it upright with full view of the sky. No case and stock cover as well. I am thinking it may be time to get another device and do a warranty exchange on the Note 4 and sell it as factory refurbished.
    03-25-2015 10:15 AM
  15. ahadaheda's Avatar
    My wife and I both just got a Note4 and both of us are having GPS problems. We tried google maps first and the scout GPS apps. Nether will work all of the time. Actually only working about 5% of the time. We were going to take back the phone for a Samsung Galaxy S6. My previous S3 had no problems. Wasn't expecting to have GPS problems. We use is a lot and are disappointed that it doesn't work. I will try some of the solutions here and see if it gets better otherwise we will have to return the phones. So it is not just a few phones out a 5 million made. What are the chances that both of the phones we bought both have GPS problems.
    03-25-2015 02:15 PM
  16. Hielko's Avatar
    I cleared the cached data by going to settings, select storage, select cached data. This will clear all app caches. Before I had terrible gps problems, now no problems at all.

    Posted via the Android Central App
    03-25-2015 02:38 PM
  17. natehoy's Avatar
    AT&T, upgraded to Lollipop yesterday and cleared cache partition, but the problems continue. During my 20-minute commute, I can pretty much depend on the GPS to lose location at least once ("sticks" in place for 10 seconds or so, completely loses GPS lock for 10-20 seconds or so, then pops back into place working fine).
    03-25-2015 03:24 PM
  18. natehoy's Avatar
    I MAY have found a solution (possibly!) to the GPSissue on my AT&T Note 4. I went into Settings / Connections / More Networks / Mobile Networks / Mobile Data and un-checked "Enhanced 4G LTE Services". The GPS has still "lagged behind me" from time to time, but I haven't had it fail since.

    However, it's been less than a day, so I can't be certain.
    03-26-2015 08:07 AM
  19. mike929's Avatar
    This is my first Samsung phone ( coming from HTC ). I may have to exchange this or something. Don't know if I can go to a "normal" sized phone though. They feel so tiny..haha
    03-26-2015 09:24 AM
  20. andy998's Avatar
    My phone had this same gps issue. I had to take it apart and bend a contact up that wasn't making good, solid connection. It fixed the problem, but I voided the warranty in the process so my method is not for everyone.
    03-27-2015 10:35 PM
  21. E P3's Avatar
    My phone had this same gps issue. I had to take it apart and bend a contact up that wasn't making good, solid connection. It fixed the problem, but I voided the warranty in the process so my method is not for everyone.
    Can you provide some more detail? Any information about where this contact is? How did you find this out? My Note 4 has gone from my favorite phone of all time to my most hated phone because I need the GPS every day (I travel for work).
    03-28-2015 08:30 PM
  22. pantlesspenguin's Avatar
    Can you provide some more detail? Any information about where this contact is? How did you find this out? My Note 4 has gone from my favorite phone of all time to my most hated phone because I need the GPS every day (I travel for work).
    Bump. I'd like to know too. If it's an easy fix I'd be willing to try it.
    03-30-2015 03:04 PM
  23. Seth Lapic's Avatar
    I MAY have found a solution (possibly!) to the GPSissue on my AT&T Note 4. I went into Settings / Connections / More Networks / Mobile Networks / Mobile Data and un-checked "Enhanced 4G LTE Services". The GPS has still "lagged behind me" from time to time, but I haven't had it fail since.

    However, it's been less than a day, so I can't be certain.
    They had me do this and it seems to have worked. Granted I only tried it for 20 minutes down valleys and back roads, but fifteen minutes before I was on a toll road with visibility for miles and the signal was dropping twice a minute.
    04-01-2015 06:38 PM
  24. natehoy's Avatar
    They had me do this and it seems to have worked. Granted I only tried it for 20 minutes down valleys and back roads, but fifteen minutes before I was on a toll road with visibility for miles and the signal was dropping twice a minute.
    Even with that setting, it started degrading again and finally reached the point where it was as bad as ever. I factory-reset my phone (twice, just for the grins) yesterday and the GPS still blew chunks last night, but worked without a hitch this morning. Guess I'll find out this evening.

    I went ahead and turned the LTE enhanced stuff off since I don't think AT&T supports any of it anyway.
    04-02-2015 03:05 PM
  25. natehoy's Avatar
    OK, so, my situation seems to be better. So far, at least.

    AT&T Note 4. No SD card. The SIM that AT&T sent with it. Slim plastic case.

    GPS issues since day one on KitKat. Stock settings, GPS would "stop" in one place for 10-15 seconds, then go to "signal lost" with zero satellites in sight for 10-15 seconds, then pop back into place. This would happen once every 10 minutes or so.

    Turning off "Enhanced LTE", GPS would "stop" for 10-15 seconds then either "run to catch up" or pop back into place.

    Lollipop upgrade seemed to have little to no effect. Multiple erases of cache partition, pulling battery and SIM for a half hour, and even downloading a GPS toolkit that cleared the AGPS data cache, little to no effect.

    Two factory resets (because if I'm going to go through the pain twice is nice), the GPS sucked the evening of the day I did it and..

    ..has not had a problem since.

    Admittedly, that's a sum total of about an hour and a half using it, but in my case (knock on wood) a factory reset in Lollipop plus giving the GPS a little time to "figure things out" ??? seems to have cleared up the problem.
    04-03-2015 12:43 PM
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