09-24-2016 06:31 AM
31 12
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  1. 5uck3rpunch's Avatar
    Hey Folks,

    I cannot find a resolution online anywhere for this issue. I have a brand new Sprint Note 4. When I open Google Wallet & try to add a credit card I get an error that pops up on the New Card screen: "Looks like another app is blocking access to Wallet. Turn off any apps that might be drawing over the screen and try again". I have disabled any apps that I thought might affect it.
    I have seen this error in some old forums for non-Note devices that are on different carriers but no answer for them either. Any help would be GREATLY appreciated.

    Thanks!
    10-31-2014 12:19 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does your phone have Softcard (formerly known as Isis)? There have been issue with carriers allowing Isis to block Google Wallet, although I thought that was just for NFC transactions. If you have Softcard/Isis preinstalled, see if you can disable it in the App Manager.
    10-31-2014 12:29 PM
  3. 5uck3rpunch's Avatar
    Softcard/Isis is not installed. I checked that also.
    10-31-2014 12:31 PM
  4. B. Diddy's Avatar
    Can you add the credit card on the Google Wallet website? Then see if you can use the Wallet app.
    10-31-2014 02:04 PM
  5. 5uck3rpunch's Avatar
    Good idea & I can try that. But it doesn't explain why it doesn't work on a Sprint Note 4.
    10-31-2014 02:06 PM
  6. Tkbredx's Avatar
    Have you tried clearing the cache for the wallet app or uninstalling and reinstalling.
    10-31-2014 02:30 PM
  7. 5uck3rpunch's Avatar
    Yes I have thank you. Anyone else have this issue with Wallet on a Note 4?
    10-31-2014 02:33 PM
  8. beh's Avatar
    I have had no problem installing Google Wallet or Paypal on my Verizon Note 4, but since most large chain retailers have now disabled their NFC payment functions on their card readers it doesn't mean much to have Wallet or Paypal NFC options.
    10-31-2014 02:37 PM
  9. jjbarfly's Avatar
    I am having the exact same problem, only it's happening on a Nexus 5 that I bought directly from the Play store. I am on Sprint, and that's a whole 'nother ball of crazy, because Sprint does NOT play well with phones sold by others. Point being, I don't have all the Sprint crap installed, so I can't see how this is their fault, although I would love to blame them.

    This is driving me crazy, and in answer to the guy who suggested you add your new card online, it doesn't help, because Wallet still asks you to select your payment option when you are trying to pay for the transaction. One really interesting thing is, I can totally navigate and adjust whatever I want in the Wallet popup when I'm in the Play store, so what's up with that??

    If you get any helpful feedback, or find a solution elsewhere, please please please let me know.
    11-01-2014 02:55 AM
  10. Tkbredx's Avatar
    I am having the exact same problem, only it's happening on a Nexus 5 that I bought directly from the Play store. I am on Sprint, and that's a whole 'nother ball of crazy, because Sprint does NOT play well with phones sold by others. Point being, I don't have all the Sprint crap installed, so I can't see how this is their fault, although I would love to blame them.

    This is driving me crazy, and in answer to the guy who suggested you add your new card online, it doesn't help, because Wallet still asks you to select your payment option when you are trying to pay for the transaction. One really interesting thing is, I can totally navigate and adjust whatever I want in the Wallet popup when I'm in the Play store, so what's up with that??

    If you get any helpful feedback, or find a solution elsewhere, please please please let me know.
    I believe Google wallet only works for android 4.4 and up so if your nexus 5 isn't on kit kat, then that's probably why.
    11-01-2014 03:05 AM
  11. 2morebatteries's Avatar
    I believe Google wallet only works for android 4.4 and up so if your nexus 5 isn't on kit kat, then that's probably why.
    Really? I remember using GW with a Galaxy Nexus with JB4.1

    Tap and pay requires 4.4.
    11-01-2014 03:22 AM
  12. 5uck3rpunch's Avatar
    I'm on 4.4.4 on my Note 4 (no pun intended). I have a feeling that Sprint blocks it.
    11-01-2014 07:07 AM
  13. anon6002755's Avatar
    I'm on 4.4.4 on my Note 4 (no pun intended). I have a feeling that Sprint blocks it.
    What would Sprint block it in favor of? They don't support softcard/Isis and from what i remember they were the only carrier to officially support google wallet.

    Posted via the Android Central App
    11-01-2014 09:04 AM
  14. zmann's Avatar
    For the record I have a sprint note 4 and Google wallet is working perfectly with no problems

    NOTE 4,, GO BIG OR GO HOME!
    11-01-2014 09:24 AM
  15. jpr's Avatar
    I'm on 4.4.4 on my Note 4 (no pun intended). I have a feeling that Sprint blocks it.
    Sprint is not blocking anything. You need to pay attention to the error message.
    11-01-2014 03:43 PM
  16. jjbarfly's Avatar
    I may have found the problem, on my phone, anyway. I was running Twilight, but by pausing it, that seems to fix things. If you're not running Twilight, check any running apps that have "draw over other apps" in permissions. There's probably a simple way to do this, but I basically went through the list running apps (starting with my best guesses), checking permissions and stopping each one to see if it fixed the problem. I got lucky on the third try, so it wasn't too bad. Hope this helps you.
    11-01-2014 10:17 PM
  17. Tkbredx's Avatar
    Really? I remember using GW with a Galaxy Nexus with JB4.1

    Tap and pay requires 4.4.
    Yeah I prob shouldve specified I was talking about tap and pay. Oh well.

    Glad you got it solved though dude.
    11-03-2014 01:39 AM
  18. Trigati's Avatar
    I'm on 4.4.4 on my Note 4 (no pun intended). I have a feeling that Sprint blocks it.
    They don't. I have the Sprint Note 4 and Wallet works fine.
    11-03-2014 01:49 AM
  19. Gator352's Avatar
    For the record I have a sprint note 4 and Google wallet is working perfectly with no problems

    NOTE 4,, GO BIG OR GO HOME!
    Mines working fine too.

    Posted via the Android Central App
    11-03-2014 10:00 AM
  20. cj100570's Avatar
    I believe Google wallet only works for android 4.4 and up so if your nexus 5 isn't on kit kat, then that's probably why.
    Google Wallet has worked since the Gingerbread/Froyo days in 2011 and the Nexus 5 shipped with 4.4 in November 2013 so that's definitely not the issue.
    11-03-2014 10:31 PM
  21. Tkbredx's Avatar
    yes, I meant tap and pay specifically, which requires kit kat...

    This screenshot is straight from the google wallet support page: https://support.google.com/wallet/answer/1347934?hl=en

    Samsung Galaxy Note 4 Google Wallet Being Blocked-screen-shot-2014-11-04-10.12.09-pm.png
    11-04-2014 11:16 PM
  22. 5uck3rpunch's Avatar
    I may have found the problem, on my phone, anyway. I was running Twilight, but by pausing it, that seems to fix things. If you're not running Twilight, check any running apps that have "draw over other apps" in permissions. There's probably a simple way to do this, but I basically went through the list running apps (starting with my best guesses), checking permissions and stopping each one to see if it fixed the problem. I got lucky on the third try, so it wasn't too bad. Hope this helps you.
    I will try this. Thanks gang. Must be something I have installed!
    11-05-2014 07:13 AM
  23. Bradley P's Avatar
    FIY Putting a pause on twilight enabled me to enter credit card info
    11-11-2014 07:29 PM
  24. arkaycee's Avatar
    I had this same problem on a stock Verizon Galaxy Note 2. I'm using an automatic brightness app, Lux, and I had to turn it off (I just used its virtual power button to make it sleep) to get Google Wallet happy. Luckily it's an easy app to turn of and back on again.
    12-17-2014 06:19 PM
  25. medinaluis's Avatar
    FIY Putting a pause on twilight enabled me to enter credit card info
    I was having the same issue didn't even think of Twilight, paused it and it worked just fine guess anything that alters the screen effects it.
    12-18-2014 08:20 PM
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